Remotes4u (UK) Reviews 

11,436
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting that remotes work perfectly straight out of the box, often without complicated setup. Many people appreciate the fast and efficient delivery service, with orders frequently arriving the next day. The overall service is described as excellent, and the website is highlighted for being clear and easy to navigate. However, some customers also noted receiving remotes that did not function correctly or were incorrect for their TV models. A few people mentioned issues where the device failed to work upon arrival or did not fully support all advertised functions.

What people talk about most

Product

Customers had positive experiences with product, often finding that items worked as expected and provided... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Service

Clients share positive opinions on service, with many reviewers expressing delight and satisfaction with the... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy and quick it is... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

This is a great company and their remotes controls are the best!! They work straight away on the TV with no hiccups and dont relaps when changing channels on your TV. I have bought remotes from this c... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(11,436)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The remote control never arrived

The remote control never arrived! When I called, the voicemail inbox was full so couldn't speak to anyone. Exchange of numerous emails with no resolution. They just kept repeating that Royal Mail said it was delivered and gave coordinates but I did not receive a single email from Royal Mail about the delivery, which is very odd as you can usually track the delivery. This was not the case.

12 June 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Michael Brewster,

Date: 08/06/2026 16:26:38

Royal Mail have provided exact co-ordinates for the shipping address provided and can confirm this item was delivered correctly.

This order has been delivered. I am repeating what Royal Mail have confirmed.

Rated 5 out of 5 stars

We have purchased two replacement…

We have purchased two replacement remotes now, they are perfect and working well,
It was easy locate the right remote by entering the brand and serial number.
This company are experts, give excellent service, and the delivery was next day via the post office

8 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

Arrived very quickly have used before…

Arrived very quickly have used before remotes work very well

8 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Excellent service

Excellent service. Good selection, great prices, fast delivery.

8 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

After checking in with banking app

After checking in with banking app. I couldn't get back to order page so had to phone, the gentleman who answered was very polite and certainly very helpful and got me sorted quickly thank you, would certainly use again if necessary.

4 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

I am always happy with the remotes by…

I am always happy with the remotes by Remotes4u (UK). I am a regular customer and have recommended them to friends and family nationally.

1 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

prompt

prompt , polite and efficient.
Apleasure to do business with them

1 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 4 out of 5 stars

All went well

All went well

29 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Great remote as described work's TV…

Great remote as described work's TV very well many thanks

28 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future customers buy with confidence.

Rated 1 out of 5 stars

Wrong remote sent tried calling a…

Wrong remote sent tried calling a number of times no answer need replacement or refund

2 June 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Sam Riaz,
Thank you for your review, it is most appreciated. I am sorry to hear you was unable to contact us by telephone. Please provide your order details by email directly to sales@remotes4u.co.uk. so I can locate your order in our system and I do my utmost to get the problem resolved asap.
Best regards,
Annya
Reemotes4u (UK)

Rated 5 out of 5 stars

Happy customer

Personal contact on phone. Good advice. Device arrived promptly and as promised just had to put batteries in and hey presto it worked!!

28 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, we believe in a very user friendly experience, your review is very much appreciated.

Rated 1 out of 5 stars

seem to have been sent the wrong…

seem to have been sent the wrong remote. Tried to phone, but to date phone not picked up. Need a replacement

27 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Hugh Thomas, thank you for your review, we will contact you directly via email and try get the issue resolved swiftly as possible, Best regards, Remotes4u (UK).

Rated 5 out of 5 stars

Clear ordering on website

Clear ordering on website. Prompt delivery, remote working well

26 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, remote turned up next day and works perfectly 👍👍

26 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, we believe in a very user friendly experience, your review is very much appreciated.

Rated 5 out of 5 stars

Perfect genuine replacement.

I'm so pleased to have a remote that works perfectly with my old DVD box. Reasonably priced for a genuine Panasonic item and it practically arrived before I'd ordered it, literally within 12 hours! Amazing service! I would absolutely recommend Remotes4u.

28 May 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

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