i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... See more
Company replied
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i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... See more
Company replied
Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... See more
Polite and prompt attention at Reception despite the sire being very busy. Good communication regarding MoT inspection with detailed cost of repairs and other pre-booked work. Taking our other car t... See more
Delivered an excellent experience from start to finish. The team were welcoming, professional, and clearly knowledgeable. They explained everything in a straightforward way, kept me updated throughou... See more
Company replied
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Bromyard Road, St Johns, WR2 5EE, Worcester, England, United Kingdom
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An excellent, friendly and efficient service when checking and re-gassing the air con. Thank you. We will be back

Reply from Protyre Autocare - Worcester
On arrival I was seen Immediately and offered sound advice about the car.
The work needed was then carried out in thirty minutes which was great.

Reply from Protyre Autocare - Worcester
The Protyre team was very professional and pleasant and communicated by telephone calls giving updates about my vehicle.

Reply from Protyre Autocare - Worcester
Website easy to use and very clear. Ordering efficient and plenty of appointments to choose from. I arrived earlier than my slotted time and they sorted my tyres out straightaway. Did a check of the other tyres and my brakes which was not expected. Will definitely use again and recommend to others.

Reply from Protyre Autocare - Worcester
you pay for refill air con with gas and you only get half because they are rush in going to home
especially I had to wait for an hour even I had a reservation

Reply from Protyre Autocare - Worcester
Not a great experience, paid for tyre fitment and tracking. On checking the vehicle afterwards it was obvious the track rod ends had not been touched. Went back inside and quizzed the guy at the counter on what the tracking was like, he said it wasn’t far out and just need a minor adjustment, so I pointed out that no adjustment had been made. He then made some excuse that it had not been done due to an admin error and got it back on the ramp. Also paid for aircon regas which they also claimed they did but then said blew and dumped the gas when they turned it on. So no refund and no mention on the invoice of the issue. After the tracking not being done and then the aircon, left me feeling like I wished I hadn’t left the vehicle or gone elsewhere.

Reply from Protyre Autocare - Worcester
Really good service - gave good advice about tyre options. A very professional setup.
Made an appointment to have a tyre replaced on Sunday 1st June in the afternoon, turned up on the Monday at the allotted time and the tyre fitter was ready and waiting for me. Fitted and balanced it in 15 minutes. Excellent service and will use the Worcester branch again.
Protyre is a non trustable company, If you want to know more, please check with your Worcester branch about my transactions and come back to me .

Reply from Protyre Autocare - Worcester
Fantastic service. Sorted my sir con didn’t work 2 days later went back and no problem. Also checked my break light as was flickering. Really genuine nice people who don’t rip you off
I had been quoted a large amount to replace an aircon condenser by a main dealer. This company checked my aircon for free and found it to be working fine. Evan the district manager at Worcester was really helpful. I have always used this garage for MOT’s and tyres and will continue in the future. Thank you very much indeed.
Excellent service and very prompt fitting upon arrival. Highly recommended and a great price too.
Great staff great price , great service what more could you ask for

Reply from Protyre Autocare - Worcester
I’ve not been refunded for 2 tyres costing over £300 that were ordered on 13th May and then changed to the recommended alternative that were fitted on 15th May. It’s now 24th May and I’ve had no communication whatsoever.

Reply from Protyre Autocare - Worcester
Booked to have my air conditioning serviced. Booking couldn’t have been easier. Then dropped car off. Given Option of leaving and coming back but stayed and read my book. There was a coffee machine available but I didn’t use. I was there quite some time but it wasn’t a problem. I was kept informed regularly about what was going on. It took so long because it was so low! And they recommended to have it serviced every two years (which I didn’t know). When it was finished and my keys were handed to me, I knew they had done a good job as the key was ice cold! And they joked that I’d need a woolly hat. It was a freezer in the car as I drove home. I’d recommend and I’ve made a note in my phone to book in two years’ time.
Called in as inflate tyres came on my dashboard Luke was amazing put my mind at rest he was so helpful nothing is to much trouble at this garage thank you 🙏
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