Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... See more
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i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... See more
Company replied
Delivered an excellent experience from start to finish. The team were welcoming, professional, and clearly knowledgeable. They explained everything in a straightforward way, kept me updated throughou... See more
Company replied
I recently visited Protyre Worcester and was really impressed with the service I received. The staff were welcoming, friendly, and genuinely happy to help from the moment I arrived. They kept me info... See more
Company replied
Company details
About Protyre Autocare - Worcester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Bromyard Road, St Johns, WR2 5EE, Worcester, England, United Kingdom
- 01905 426868
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good service - poor communication…
Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outside and had been ready for some time!
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great price and everything was made…
Great price and everything was made easy
Really pleased with tyres
7 August 2026
Reply from Protyre Autocare - Worcester
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Worcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Worcester
Hello Pedro,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Worcester
Hello Jill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and prices
3 August 2026
Reply from Protyre Autocare - Worcester
Hello Geoff,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Honest, efficient and great value
Delivered an excellent experience from start to finish. The team were welcoming, professional, and clearly knowledgeable. They explained everything in a straightforward way, kept me updated throughout, and didn’t try to upsell anything unnecessary.
The work was completed quickly and to a high standard, and the pricing was fair and transparent
3 August 2026
Reply from Protyre Autocare - Worcester
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
fantastic team and service!!
i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish with a friendly approach and explained everything as they went along.Chris was fantastic and the reassurance from the team was very welcoming.the price was fantastic for my tyres and MOT. you have just gained another customer!! well done guys
21 July 2026
Reply from Protyre Autocare - Worcester
Hello Alex,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Really nice people and easy to use…
Really nice people and easy to use website. Would be nice to have a checklist to show what’s been checked
27 July 2026
Professional staff and good prices
Professional staff and good prices. Workshop very tidy and WC spotless.
27 July 2026
Reply from Protyre Autocare - Worcester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I recently visited Protyre Worcester…
I recently visited Protyre Worcester and was really impressed with the service I received. The staff were welcoming, friendly, and genuinely happy to help from the moment I arrived. They kept me informed throughout, explained everything clearly, and carried out the work quickly and professionally.
It's refreshing to find a garage where the team are knowledgeable, honest, and focused on customer service. The whole experience was straightforward and stress-free, and I left feeling confident that my vehicle had been well looked after. I wouldn't hesitate to use Protyre Worcester again and would happily recommend them to friends and family.
13 May 2026
Reply from Protyre Autocare - Worcester
Hello Laura,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
13 May 2026
Reply from Protyre Autocare - Worcester
Hello Ms Kearns,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Cristiano was very welcome
Cristiano was very welcome, and helped me with a puncture on a very short notice. Thank you
20 July 2026
Unprompted review
Reply from Protyre Autocare - Worcester
Hello Alexandre,
We would like to thank you for sharing your feedback regarding the service you received at our Worcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Worcester
Dear Dean Canning,
Thank you for your feedback . We are sorry to hear that your recent visit to our Worcester branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Worcester
Dear Mr Martin,
We would like to thank you for sharing your feedback regarding the service you received at our Worcester branch .
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
All very efficiently handled without…
All very efficiently handled without fuss or bother.
13 July 2026
Reply from Protyre Autocare - Worcester
Hello Mr Ward,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Worcester
Hello Mathew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very straightforward
Very straightforward. Took car in for MOT. Came back an hour later and collected it. Ready on time.
6 July 2026
Reply from Protyre Autocare - Worcester
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Worcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
3rd time using them this year, will use again
3rd time using them this year, and they could not have been any more accommodating. I had to change my days twice as car wasn’t ready, and guys were great.
3 July 2026
Reply from Protyre Autocare - Worcester
Hello Kerri,
We're so glad to hear that we could be accommodating for your third visit this year! It's wonderful that our team in centre was able to assist with your schedule changes. We appreciate your kind words.
Best regards,
Eddie
Customer Care - Protyre
Brilliant service things seem to be…
Brilliant service things seem to be back to normal first class service. Please dont change the team again!!!!!!!
1 July 2026
Reply from Protyre Autocare - Worcester
Hello Mr Taylor,
We would like to thank you for sharing your feedback regarding the service you received at our Worcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Completed on time and to a high standard
24 June 2026
Reply from Protyre Autocare - Worcester
Hello Nick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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