Protyre Autocare - Worcester Reviews 

1,148
TrustScore 4.5 out of 5

4.6

Bromyard Road, St Johns, WR2 5EE Worcester, England, GB


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Rated 5 out of 5 stars

Excellent service. Chris on reception was extremely helpful, keeping everyone informed and cool with a drink on a hot day. He went out of his way to assist people as they came in ensuring they were... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Protyre Worcester . The team treated my problem as if it were their own and made every effort to provide an urgent solution. They were helpful, professional and very supportive... See more

Company replied

Rated 5 out of 5 stars

i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... See more

Company replied

Rated 4 out of 5 stars

Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Bromyard Road, St Johns, WR2 5EE, Worcester, England, United Kingdom

  • 01905 426868

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,148)

34,773 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible service

Terrible service, been coming for years, recent service was terrible.

4 April 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Patricia,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 2 out of 5 stars

I’ve not been refunded for 2 tyres…

I’ve not been refunded for 2 tyres costing over £300 that were ordered on 13th May and then changed to the recommended alternative that were fitted on 15th May. It’s now 24th May and I’ve had no communication whatsoever.

19 May 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Martin Wrigley,

Thank you for contacting Protyre. We are sorry to hear that you are still awaiting a refund from our  Worcester. 

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Ice cold in my car now

Booked to have my air conditioning serviced. Booking couldn’t have been easier. Then dropped car off. Given Option of leaving and coming back but stayed and read my book. There was a coffee machine available but I didn’t use. I was there quite some time but it wasn’t a problem. I was kept informed regularly about what was going on. It took so long because it was so low! And they recommended to have it serviced every two years (which I didn’t know). When it was finished and my keys were handed to me, I knew they had done a good job as the key was ice cold! And they joked that I’d need a woolly hat. It was a freezer in the car as I drove home. I’d recommend and I’ve made a note in my phone to book in two years’ time.

15 May 2025
Rated 5 out of 5 stars

Ace Service

Theyb were spot on for time of appointment. The staff were knowlegeable and polite all they way through. The servie was explained by mechanic at each stage and advice for any further needs were explained and shown at each stage.
Advice was swift and accurate.
Have never seen better over last 15 ears. I will be switching all my and families acr needs to th in the future.

14 May 2025
Rated 5 out of 5 stars

Efficient & friendly

Ive used this location twice in the last month, firstly to have 2 new front tyres fitted and then to have my air con re-gassed. Both visits were pleasant. Previous reviews aren't great however I'm told they've since had new management in store. Luc and the team were welcoming and polite. Efficient work with competitive prices. Would definitely use again and would recommend others with bad experiences to try again with new management!

6 May 2025
Unprompted review
Rated 3 out of 5 stars

Nothing standout. Could do better.

Made online appointment. Arrived in time to be told there was a 30 min wait. I wouldn't mind if they phoned to tell me B4 I arrived but I'd paid online so nothing to do but kick my heels. The two new tyres were both different pressures, one 7psi under and one 4 psi under. The man rec pressures were on door frame. Unforgiveable. I fixed myself as easier than going back probably having to have to wait again. The price was reasonable so I might try them again in future but will want everything checked!

22 April 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Richard Handley,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Don't use Protyre in Worcester

Went to the local Protyre shop in Worcester today. It was time to change my Winter Wheels to my Summer Wheels. Simple job, or so I thought! Quoted me £20 including VAT. All that was required was a straight wheel swap, no tyres, no balancing etc. Ended up with a £80 bill. Never been charged this amount before by anyone, not even BMW who charge £63. Someone is ripping off customers here. I've used them for the last 5 years and this is the last time I will ever touch them again. Normally they have charged £20 all in. Something has changed here for the worst, including a £2.09 Environmental Charge!

28 April 2025
Unprompted review
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Peter,

Thank you for notifying us of your concerns regarding the cost. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Good Price and Service given

phoned up to check price of tyres for my car. given fitted price after checking with me the size and make I wanted. made appointment to have the tyres fitted and puncture repaired, also to move the wheels around so that the new ones were on the front. not kept waiting when arrived for the appointment. New tyres fitted, puncture repaired all while i waited. good service

16 April 2025
Rated 5 out of 5 stars

Can’t fault!

Had a puncture in my tyre Evan the assistant manager worked quickly and efficiently to get my car sorted, the tyre unfortunately was not available at the time of going in but Evan sourced a one the next working day.

Fitted in 10 minutes with no issues, and my pressures were also sorted at the same time!

Will be visiting for more work in the future.

31 March 2025
Rated 5 out of 5 stars

Fantastic service at A44

Fantastic service from the A44 Team today, Evan and the employee that serviced my car were very helpful and ensured my car was ready to drive away. Couldn’t be happier with the service from there team !

14 April 2025
Unprompted review

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