Protyre Autocare - Westbury Reviews 

1,890
TrustScore 4.5 out of 5

4.5

Station Road, Westbury, BA13 3JS Westbury, Wiltshire, GB


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Rated 3 out of 5 stars

The installation of the tyres took over 90 mins, which seemed excessively long. Also the car settings were not adjusted to register new pressures, which I believe, led to the car signaling an error in... See more

Rated 5 out of 5 stars

Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... See more

Company replied

Rated 5 out of 5 stars

Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... See more

Company replied

Rated 5 out of 5 stars

Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom

  • 01373 825800

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,890)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent service all times

excellent service all times, staff are friendly and helpful ,they are always ready to assist when I contact them. Hope to use Protyre for the future in my opinion cannot be beaten

27 March 2026
Rated 5 out of 5 stars

So booking was easy just a phone call…

So booking was easy just a phone call and I wanted a Saturday appointment for the next week which they did and price was good, the guy on the phone knew his stuff and was very polite, on appointment day everything went how I expected, I went outside whilst being done (cigarette) and chatted to one of the fitters nice guy didn’t catch his name but definitely one to keep.
Overall a good place to go for tyres , I believe they do MOT’s and services and probably more.
Defo a thumbs up ,thanks

25 March 2026
Rated 2 out of 5 stars

Cant MOT 4x4s no mention of this when booking.

This place is an absolute Joke, I had my car booked in for a MOT earlier in March paid for online, they phoned me to rebook because a the tester was off ill which is fine. I turn up to the appointment today to be told that they cant MOT 4x4s ive been going here for years with 4x4s, but if they new they couldnt do them why not mention it at the time of booking instead of the day the test is being done, we are in a rural area as well. No refund yet either. I will not be coming here again.

19 March 2026
Unprompted review
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Mark,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 4 out of 5 stars

The staff very helpful and efficient.

The staff very helpful and efficient.
Website ordering not so good, I put in my registration and selected one of the options offered me which turned out out to be the wrong size for my vehicle. So, not impressed with that side of the system, however the staff sorted it out for me which was excellent. Next time I will drive in and ask the staff to look at my tires and suggest what I need.

18 March 2026
Rated 3 out of 5 stars

My tyre appointment was 4 pm

My tyre appointment was 4 pm , went into the office , no one around until 4.10 pm , had to drive my car into the workshop , I thought the staff did this . Was told it would be about an hour to do work , at 5.10 still waiting , the man wondered why not done , but apparently it was but they didn't tell him , he said " thanks for letting me know " , they could not give a receipt as printer did not work , but got one the next day when I rang up , nice guys working , but didn't seem very professional

16 March 2026
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Customer,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service - needed a new battery fast and they supplied and fitted it quickly without any fuss for a fair price.

2 March 2026
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Jon,

We're happy to hear that you received great service from our team at our Westbury branch!

We appreciate your feedback and are glad we could quickly supply and fit your new battery at a fair price without any complications.

Thank you for your feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service - Managed to fit me in quickly When I needed 4 tyres replacing.
Friendly staff - Quick and efficient - Reset all of my lights - Bad coffee

25 February 2026
Rated 5 out of 5 stars

Excellent service

Excellent service
My new number 1 tyre fitters
They were very busy with loads of problems form diffrent customers including myself . Their manager was away and the lads all pooled together solved loads of problems and helped each other out.
My previous fitter had been bodging my alignment and these guys fixed it .my car handles better than ever. Now ive seen these guys handle a tough day they will get my bussines every time .

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, open and friendly - good price and great service.

Really helpful, friendly and open - happy to give guidance on tyres and understand that every has a budget and never sounded judgemental.
Also, fixed an issue of tyres not being ordered by upgrading to what they had in stock and honouring the quoted price.
Can't say fairer that that! Hence 5 stars.

25 February 2026
Rated 5 out of 5 stars

A Smooth Process from Order to Fitting

Ordered my tyres on the Protyre website on Saturday and made an apppintment for fitting for the following Monday at 10:30.Arrived at Protyre around 10:20 and the tyres were already ther so I left my car at 10:30 and collected again with new tyres at midday.

14 February 2026

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