The installation of the tyres took over 90 mins, which seemed excessively long. Also the car settings were not adjusted to register new pressures, which I believe, led to the car signaling an error in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... See more
Company replied
Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... See more
Company replied
Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.
Company replied
Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and tyre knowledge
I had a slow puncture on my Ford Ranger and was staying locally to Westbury. Gave Protyre a ring and an appointment was made the same day. Attended the garage and my vehicle was ushered into the workshop ahead of the time given. Quickly discovered I needed a new tyre. Price quoted was what I paid. One was ordered and appointment made for early next day as was driving home. Tyre fitted. Aaron the lad who looked after me couldn't have been more helpful and knowledgeable. Would recommend these guys for quality service which is nice to see in modern times.
Easy online ordering and quick tyre…
Easy online ordering and quick tyre fitting at the booked appointment time.
Easy to book and even got an earlier…
Easy to book and even got an earlier slot on the day. Very handy for us as we only live around the corner, makes sense to stay local.
Excellent service
The manager, who i think was called Steve couldn't be helpful enough. He explained fully what had to be done, was polite and professional at all times. I will be transferring all of my vehicle needs to this buisness as a result.
Westbury reception service is…
Westbury reception service is excellent, very kind, offered me a coffee whilst I waited. Prompt service on my car. Highly recommend!
Job done well
Job done well, care taken over the alloys
Booking was easy and took was ready within time suggested
As usual car not ready at time advised…waiting for goddo
As usual car not ready at time advised no problem but I don’t want to sit in your waiting room for 40 mins
A professional team at Protyre Westbury.
An appointment to investigate a failed battery was offered quickly and the problem was identified and fixed very efficiently. As always , in my experience, Protyre Westbury can be relied upon. Very pleased.
As reliable as ever
I received a professional job and…
I received a professional job and advice from the Westbury Protyre staff t hat is second to none at a fair price
Immediately set about mending puncture
Immediately set about mending puncture, at a good cost.
Helpful and efficient
Everyone was very helpful and my car tyres were balanced very quickly
May use AI-assist with repliesRead more
What went right…previously taking my…
What went right…previously taking my car in for an MOT 5months ago not expecting it to pass, it did. Now having a silver service to be told that the knocking I asked about 5moths ago during the MOT had finally been found, it should not have passed the MOT and now I needed a new part and 3 new tyres.Had the problem been stopped when previously raised I would not needed new tyres yet here I was required to get 3.
I had to ask for deal due to all the problems. It was not something that was simply offered to me! Pete was great and an asset to Protyre Westbury, kind and great communicator. Steve (Manager) on the other hand was as useless as a chocolate teapot. Unsimpatheic and almost condescending.
Fast forward to my car being back in the garage to fix, I arrived to pick it up and the three new tyres were not the ones quoted. A budget tyre was fitted, it was supposed to be a mid range tyre. It felt like being a woman they were trying to call my bluff. After questioning the guys they happily changed all three tyres. This was when Steve briefly spoke to me informed me it was his fault they fitted the wrong tyres.I left feeling so deflated that I was over £400 less off for something that could have easily been resolved in November last year!

Reply from Protyre Autocare - Westbury
Steve couldn't have been more helpfull
The whole team was great
The whole team was great . Steve was very welcoming and it’s dog friendly
Great customer service
Great customer service. Good availability. Protyre Westbury is my go to!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







