Protyre Autocare - Westbury Reviews 

1,890
TrustScore 4.5 out of 5

4.5

Station Road, Westbury, BA13 3JS Westbury, Wiltshire, GB


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Rated 3 out of 5 stars

The installation of the tyres took over 90 mins, which seemed excessively long. Also the car settings were not adjusted to register new pressures, which I believe, led to the car signaling an error in... See more

Rated 5 out of 5 stars

Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... See more

Company replied

Rated 5 out of 5 stars

Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... See more

Company replied

Rated 5 out of 5 stars

Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom

  • 01373 825800

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,890)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and tyre knowledge

I had a slow puncture on my Ford Ranger and was staying locally to Westbury. Gave Protyre a ring and an appointment was made the same day. Attended the garage and my vehicle was ushered into the workshop ahead of the time given. Quickly discovered I needed a new tyre. Price quoted was what I paid. One was ordered and appointment made for early next day as was driving home. Tyre fitted. Aaron the lad who looked after me couldn't have been more helpful and knowledgeable. Would recommend these guys for quality service which is nice to see in modern times.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The manager, who i think was called Steve couldn't be helpful enough. He explained fully what had to be done, was polite and professional at all times. I will be transferring all of my vehicle needs to this buisness as a result.

22 April 2026
Rated 5 out of 5 stars

Job done well

Job done well, care taken over the alloys
Booking was easy and took was ready within time suggested

17 April 2026
Rated 1 out of 5 stars

What went right…previously taking my…

What went right…previously taking my car in for an MOT 5months ago not expecting it to pass, it did. Now having a silver service to be told that the knocking I asked about 5moths ago during the MOT had finally been found, it should not have passed the MOT and now I needed a new part and 3 new tyres.Had the problem been stopped when previously raised I would not needed new tyres yet here I was required to get 3.
I had to ask for deal due to all the problems. It was not something that was simply offered to me! Pete was great and an asset to Protyre Westbury, kind and great communicator. Steve (Manager) on the other hand was as useless as a chocolate teapot. Unsimpatheic and almost condescending.
Fast forward to my car being back in the garage to fix, I arrived to pick it up and the three new tyres were not the ones quoted. A budget tyre was fitted, it was supposed to be a mid range tyre. It felt like being a woman they were trying to call my bluff. After questioning the guys they happily changed all three tyres. This was when Steve briefly spoke to me informed me it was his fault they fitted the wrong tyres.I left feeling so deflated that I was over £400 less off for something that could have easily been resolved in November last year!

3 April 2026
Protyre Autocare - Westbury logo

Reply from Protyre Autocare - Westbury

Dear Miss Gregg,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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