Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more
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A Review by Stella Leeder On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered. The next day I sen... See more
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Outstanding service provided at Westbury protyre. Efficient and courteous arrangements for booking and then very good service by the mechanics. Many thanks to all.
Steve and Rob were amazing. They cared about the situation with my car, and me as a person. The work they undertook was really professional, along with their expert communication. Protyre should be ve... See more
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Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.6
Excellent
2K reviews
Asks customers to review
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Customer service
Booked in for a mot.
On arrival the WiFi was down so they couldn’t do any mot’s. Don’t know how long it had been down so perhaps they didn’t have time to inform us prior to arrival.. We were informed they couldn’t do anything so would ring each customer to re arrange. We had no such communication so after a week or so we rang in and rebooked. Mot day no. 2 we dropped the car off at 9am. By 1 o clock we still hadn’t heard anything and couldn’t get through to them as all representatives were busy .. We eventually got through, It failed on one thing that the monkeys at longleat had stole the day previous
So we rectified that and they squeezed us in for a
Re rest the next day. All ok in the end but communication was poor to say the least. Also on arrival to reception the man at the desk just said ‘yes’ quite rudely rather than a ‘how can I help you?’ Two star service.
3 August 2026
Outstanding service provided at…
Outstanding service provided at Westbury protyre. Efficient and courteous arrangements for booking and then very good service by the mechanics. Many thanks to all.
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Westbury
Hello Susan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Customer service needs to be better
This was my first time booking an MOT at Protyre Westbury as I’ve just moved. Although the actual MOT was done okay, I wasn’t happy about the following:
1. The space is so small. When I arrived all parking was full and there were already way to many cars blocking other cars in. I’m sorry I thought people had assigned slots to avoid this chaos. I ended up leaving my car randomly in a space that was blocking 2 other cars.
2. I walk in and the person at reception is completely not acknowledging my presence. I’m not there for you to like me. I’m there for you to talk to me so I can have the service done and go back to work before my lunch break is over.
3. Same cold shoulder on my pick up. Like I have other places in to be. Give me my keys back so I can be on my way. I have no time for any attitude.
I was so irritated I won’t be booking any other MOTs or service( which is due) here which is a shame as it’s close to where I live.
29 July 2026
Reply from Protyre Autocare - Westbury
Dear Tino,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Never again
Worst service ever,refund given but that won’t cover the delay and all the hassle I’ve been trough.
20 July 2026
Reply from Protyre Autocare - Westbury
Dear Mr Kolarov,
Thank you for leaving us another review. We can see from our records that following your previous review this had been investigated by management and a full refund had been issued. We are sorry that you did not have a positive experience on this occasion.
If there are any further issues or you require any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
TIME AND HELPFULL PEOPLE
6 May 2026
Reply from Protyre Autocare - Westbury
Hello Slawomir,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good and friendly service
24 July 2026
Reply from Protyre Autocare - Westbury
Hello Linda,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Westbury
Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their advice and knowledge but still turned the job round pretty quickly. Very happy, wouldn't hesitate to recommend.
T.D.
21 July 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Tony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My MOT was performed promptly at the…
My MOT was performed promptly at the time arranged
Good customer service
22 July 2026
Reply from Protyre Autocare - Westbury
Hello Mrs Nixon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
No problems
22 July 2026
Great service as always at a good price
20 July 2026
Reply from Protyre Autocare - Westbury
Hello Mr Barkwill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A Review by Stella Leeder
A Review by Stella Leeder
On Monday 13 July I tried to make contact with Westbury Protyre by phone, on both occasions I waited 30mins and again later 20min, and nobody answered.
The next day I sent an email and from then on the service and attention I received was second to none. That same day a technician came, the low loader took my car away for a full diagnosis. My car was returned to me the next day at lunchtime. All the staff involved were helpful and kept me informed of progress. All this was at no cost to myself, an excellent service.
20 July 2026
Reply from Protyre Autocare - Westbury
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Have used you for many years with no…
Have used you for many years with no problems and always great service
20 July 2026
Reply from Protyre Autocare - Westbury
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Once again i had an emergency and…
Once again i had an emergency and they.pulled it out the bag. A nail in the tyre was quickly replaced before a long motorway journey. No hassle. Quick and trustworthy. Thank you.
17 July 2026
Reply from Protyre Autocare - Westbury
Hello Cheryl,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
A very positive experience!…
The person who fitted the motorcycle tyre to the loose wheel from my Ducati, was communicative, careful with an expensive item and took time to prepare and complete the fitting. As he appreciated, motorcycle owners are particularly exacting customers and I was impressed by his attitude. A very good advert for Protyre and a location I will definitely return to and highly recommend to others.
13 July 2026
Reply from Protyre Autocare - Westbury
Hello Anthony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Two tyres changed on my car
Two tyres changed on my car. Manager moaning about being busy as a result of the Trowbridge branch being relocated, but only two other people waiting and much chatting going on in the office. On my way home I was phoned by the manager to say that he had given me someone else's wheel-lock nut, so I had to return. Still moaning about being busy. I went back a few days later to have the torque settings checked - still moaning. Kept waiting again despite only one vehicle being worked on and three mechanics. Eventually the job was done with the mechanic asking me what was wrong with the tyres. Former customers of the Trowbridge branch should be aware that the old branch has been taken over by Seetyres together with, it seems, their extremely efficient staff. In short, avoid at all costs.
17 July 2026
Reply from Protyre Autocare - Westbury
Dear Mrs Davis,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Happy chappie
Arrived for appointment, car went straight in no waiting around, tyres were changed and I was on my way. Great service, no faff, staff were very friendly all very hot due to the weather - excellent.
15 July 2026
Reply from Protyre Autocare - Westbury
Hello Adam,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Tracking adjustment
Was made to feel welcomed and the work was carried out professionally even though they had a little trouble undoing the trackrod end's
15 July 2026
Reply from Protyre Autocare - Westbury
Hello Simon,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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