Bought a full set of wellies for my 500 Abarth online via Protyre, selected the Guildford centre for fitment. Happy with price of the tyres but the customer service was beyond good. Arrived early, inv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Credit where it’s due — Protyre Guildford deserves all five stars. A big thank you to the whole team for such a positive experience. It’s always good to find a business you’re happy to recommend, and... See more
Company replied
Great experience sending two cars here for tyres change. They were clear up front about schedule irregularities - needed to wait a bit longer on one occasion but in general ok. Wheel alignment check... See more
Company replied
I was recommended ProTyre by a garage I use. Had 4 wheel Hunter tracking done after some suspension work. Good advice & service, staff really helpful 👍🏻
Company replied
Company details
About Protyre Autocare - Guildford Moorfield Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, United Kingdom
- 01483 566355
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a full set of wellies for my 500…
Bought a full set of wellies for my 500 Abarth online via Protyre, selected the Guildford centre for fitment. Happy with price of the tyres but the customer service was beyond good. Arrived early, invited in, offered coffee, kept updated. The team found an issue with my wheels... helped fully and didn't send me packing. Actually said come back when I'd fully resolved the issue to complete everything. 100% true to word, I went back and they did the final checks. Massive shout out to Rebecca (Becky) Dummer and the team!
5 November 2026
Unprompted review
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Dominic,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very competitive price and helpful…
Very competitive price and helpful staff, a very good experience would recommend and use again
4 November 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Mike,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
I had two new tyres and a battery fitting. Excellent service and value for money. Staff very polite and friendly. Would definitely recommend!
29 October 2026
Unprompted review
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Shelley,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
A great efficient team lead by Becky
A great efficient team lead by Becky. Always friendly, helpful & thoughtful. Thanks 😊!
27 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Lyn,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
ProTyre 4 wheel Hunter alignment
I was recommended ProTyre by a garage I use. Had 4 wheel Hunter tracking done after some suspension work. Good advice & service, staff really helpful 👍🏻
6 April 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Simon,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Credit where it’s due
Credit where it’s due — Protyre Guildford deserves all five stars. A big thank you to the whole team for such a positive experience. It’s always good to find a business you’re happy to recommend, and I’m more than happy to put their name forward. Keep up the great work!
28 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Dear Mr Hoggarth,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Mr Best,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Smooth 4 tyres change and alignment.
26 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Mr Ross,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Staff happy to help an OCD customer
They staff where very polite, friendly and didnt seem fazzed by a couple of personal requests when it came to working on my Golf. I am rather particular when it comes to the car, and they where happy to assist.
21 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Quick, easy MOT
23 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Lovely people and great service
Lovely people and great service. 100% trust them with our cars
22 October 2026
Unprompted review
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Jacqui,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre guildford
Protyre guildford. Becky and team always honest and transparent, prompt and realistic.
unlike some garages you can watch them work on the carsfrom reception if you have to wait, ie nothing to hide.
would recommend
21 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I was so grateful that your guys…
I was so grateful that your guys managed to fix my car and get me back on the road again so quickly on a Saturday! Great service and a comfortable place to wait!
21 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Emma,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Terry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Fitted me in for 4 tyres without significant delay when they had told Black Circles that I should leave the car with them, but Black Circles had told me I had an 11.00 appointment. They had agreed to fit me in when another garage let me down
17 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very happy with customer service and…
Very happy with customer service and tyres fitted while I was waiting.Good value as well.
19 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Kinga,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
It is always a good experience going to…
It is always a good experience going to Protyre in Guildford.
Great value MOT, friendly staff, comfy waiting facilities and free coffee!! What is not to like!!
19 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly and efficient team with…
Very friendly and efficient team with good responsive service ethos and great prices. .. what more could they do?
16 October 2026
Reply from Protyre Autocare - Guildford Moorfield Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Guildford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.