The shop was well laid out and when we visited we were approached by a very polite saleswoman who asked if we could find what we were looking for and then proceeded to point out a promotion the shop h... See more
Location
Switch locationUnit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
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See what reviewers are saying
Tracey was brilliant. She made us so welcome and went out of her way to ensure that we purchased the correct product for our specific needs. We are so pleased that she is now the branch manager. She i... See more
Company replied
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... See more
Company replied
Our second visit to ProCook this time the Doncaster store. We actually searched out this store (55 miles away) as we have none near us after we had had such a good experience at Norwich. We bought a k... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, United Kingdom
4.9
Excellent
749 reviews
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Above and beyond service from Mark at Pro Cook
I recently visited the ProCook shop and purchased some plates, and I couldn’t be happier with the experience. The plates themselves are beautiful and clearly very well made – great quality and exactly what I was looking for.
What really stood out, though, was the service. Mark, who works there, was exceptionally helpful. He took the time to answer my questions, offered useful advice, and made the whole experience easy and enjoyable without any pressure.
One item I wanted wasn’t available in the store, but Mark went the extra mile. He called another store to check if they had it in stock, arranged for it to be collected, and I was able to pick it up the very next day. That level of service made a big difference.
It’s always great to receive such attentive and friendly service. Thank you, Mark, and the ProCook team – I’ll definitely be back!
12 March 2026
The staff members who assisted me was…
The staff members who assisted me was very knowledgeable about the products, very friendly, and made my shopping experience a pleasure.
8 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent store with lots of choice
Excellent store with lots of choice. Very helpful staff and great prices.
3 March 2026
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our store and found our staff helpful.
Reply from ProCook - Doncaster
We appreciate your positive feedback. We are so happy that you found our staff helpful and friendly
Helpful staff
Helpful staff. Had the product available in the size I wanted and a choice of colours. Reasonable price. Exactly what I was looking for.
25 February 2026
Reply from ProCook - Doncaster
We're happy to hear that our staff was helpful and that we had the product you wanted at a reasonable price. Thank you for your positive feedback; we appreciate it!
6 piece pan set
All staff very helpful and knowledgeable about the product,great value for money.
1 March 2026
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and knowledgeable.
The staff were very helpful and explain…
The staff were very helpful and explain all the products we were looking to buy, will be there again soon.
23 February 2026
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were helpful in explaining our products.
Products are very robust
Products are very robust, well made, with many woks to select from. We were given great product advice and demonstrations. We were able to test the knives to help decide which felt great in the hand.
Looking forward to many years of use, with the added peace of mind, a 25 year guarantee.
27 February 2026
Reply from ProCook - Doncaster
We're happy you found our products robust and well-made, with a great wok selection. It's great to know you received helpful advice and demonstrations, and were able to test the knives. We appreciate your feedback and hope you enjoy them for years to come!
Staff great and helpful
26 February 2026
Reply from ProCook - Doncaster
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Staff were really helpful in helping me…
Staff were really helpful in helping me choose my items
20 February 2026
Reply from ProCook - Doncaster
We appreciate you letting us know our staff was helpful in choosing your items! We are so happy to hear it.
Woke pan
Excellent service Lovely helpful staff Pan i bought lovely to match e literally pans we have Cannot fault
24 February 2026
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent service from our helpful staff and liked your pan!
Great range of products and friendly…
Great range of products and friendly helpful and knowledgeable staff
21 February 2026
Been looking for a certain pancake pan…
Been looking for a certain pancake pan so I was really pleased with the one I bought
22 February 2026
Reply from ProCook - Doncaster
We are pleased you found the pancake pan you were looking for. Thank you for letting us know about your positive experience with our product!
Friendly and helpful staff at Doncaster…
Friendly and helpful staff at Doncaster Lakeside
Product great and reasonably priced
Thank you
19 February 2026
Reply from ProCook - Doncaster
We're happy to hear you found our Doncaster Lakeside staff friendly and helpful, and that you appreciated the great, reasonably priced product. Thank you!
Great product knowledge
The level of product knowledge is incredible. I spent probably 40 minutes with Tracy talking about knives, pans and chopping boards! Left feeling like I’d got the best equipment for my own personal needs.
15 February 2026
Reply from ProCook - Doncaster
We're happy to hear that you found our product knowledge incredible and that the conversation helped you choose the best equipment for your needs. Thank you for your positive feedback!
Reply from ProCook - Doncaster
We appreciate you letting us know our assistant was very helpful and polite; it means a lot to our team.
Reply from ProCook - Doncaster
We appreciate you letting us know our staff was very helpful and cheerful; it means a lot to our team.
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and informed.
Excellent products and staff.
17 February 2026
Reply from ProCook - Doncaster
We appreciate your positive feedback regarding our excellent products and staff; we are so happy you are pleased!
We found everything that we wanted with…
We found everything that we wanted with the help of a lovely, friendly shop assistant, nothing was too much trouble for her 😊 💯
16 February 2026
Reply from ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found everything you wanted with the assistance of our friendly staff.
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