Shopping for pans for our new induction hob the assistant was very helpful, suggesting which ones to get and explaining how to use them. This was extremely helpful as we were unaware that specific pan... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
Both sale associates were very helpful and the weekend offer of 20% off I ended up purchasing more than I went in for. Great discount. Overall experience was excellent.
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Courteous & Professional
Everything about the shop was amazing so easy to get the things you needed & if you couldn't find the Item you were looking for, The Staff Were Courteous & Professional in Everyway & there was no fuss If you weren't sure of what you were looking for they would know No Worries, No Fuss, and get the job done of helping you buy the right item.....
20 January 2026
Knife rack
Polite and honest service Spent more than I had intended Product came with 10 year garantee Very pleased
19 January 2026
May use AI-assist with repliesRead more
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Staff are unhelpful
Staff are unhelpful, just standing behind the till, when asked for anything they just point with their fingers where to find something. Zero customer service. Unfortunately it's not a one off, it's my experience each time I visit. Low prices are the reason I go back.
17 January 2026
Reply from ProCook - Ashford
Thank you for your review, we will pass your comments on to the store for review.
Good value for money and great range of…
Good value for money and great range of quality products
10 January 2026
Reply from ProCook - Ashford
We appreciate your positive feedback! We're so happy you found great value for money and a great range of quality products.
Friendly and helpful staff
Friendly and helpful staff . Especially Gortham who served us .
7 January 2026
Reply from ProCook - Ashford
We're happy to hear that our staff was helpful and friendly! We appreciate you taking the time to share your positive experience with us.
Great service as always
Great service as always
The staff are always helpful and friendly
12 January 2026
Reply from ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear that our staff is always helpful and friendly and that you had great service.
Reply from ProCook - Ashford
We're happy you had a quick, nice experience. We appreciate the packaging suggestion.
Reply from ProCook - Ashford
We appreciate you sharing your experience with us! We are so glad to hear that you received great service and found our assistant knowledgeable.
The sales assistant could not have been…
The sales assistant could not have been more helpful.
6 January 2026
Reply from ProCook - Ashford
We're glad to hear that our sales assistant was so helpful. Thank you for your positive feedback; we appreciate it greatly.
Fantastic
Staff, bless the, very busy as just before Christmas. Very helpful and polite. Got some very good bargains from knifes to lemon juicers. I have mobility issues so couldn't carry much but will be back in the new years.
16 December 2025
Reply from ProCook - Ashford
We're happy to hear that our staff was helpful and polite during the busy Christmas period. We're glad you found some great bargains. We look forward to your return in the new year and appreciate your feedback.
Reply from ProCook - Ashford
We appreciate you letting us know that our staff was helpful. Thank you for your feedback!
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Ashford
We appreciate your positive feedback. We are so happy to hear that our staff member was polite, helpful, and efficient for you. Thank you.
The product was a gift so has not yet…
The product was a gift so has not yet been used
12 December 2025
Reply from ProCook - Ashford
We appreciate you sharing your feedback! We are happy to hear that, and we hope they enjoy their gift when they use it.
The advice and suggestions given by the…
The advice and suggestions given by the staff member regarding carving knives and the sharpener.
17 December 2025
Reply from ProCook - Ashford
We're glad to hear that the staff member's advice and suggestions regarding carving knives and the sharpener were helpful to you! We appreciate your feedback.
I recently visited a Procook store an…
I recently visited a Procook store an wanted to purchase a cast iron cooking pan in burgundy. The shop had one on display in store and one in the window. I asked for the item to be told they had none in stock. I said I didn’t mind either one on display to be told they couldn’t sell either - Company Polucy and to buy online. Later I contacted Customer Services a received a reply asking me questions about the item etc where when etc and all this was in my email which obviously had not been read!!!! To date I have received no reply from my email. I did not buy on line.
24 November 2025
Unprompted review
Reply from ProCook - Ashford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Just what i wanted
It only took minutes to find what i wanted. A member of staff appeared with boxed items moments later. Quick payment and away. I don't like shopping but this suited me - so slick.
12 December 2025
Reply from ProCook - Ashford
We're happy to hear that you found what you wanted quickly and that our service was efficient! We appreciate your feedback and are glad you enjoyed your shopping experience with us.
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