Shopping for pans for our new induction hob the assistant was very helpful, suggesting which ones to get and explaining how to use them. This was extremely helpful as we were unaware that specific pan... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Both sale associates were very helpful and the weekend offer of 20% off I ended up purchasing more than I went in for. Great discount. Overall experience was excellent.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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I recently visited a Procook store an…
I recently visited a Procook store an wanted to purchase a cast iron cooking pan in burgundy. The shop had one on display in store and one in the window. I asked for the item to be told they had none in stock. I said I didn’t mind either one on display to be told they couldn’t sell either - Company Polucy and to buy online. Later I contacted Customer Services a received a reply asking me questions about the item etc where when etc and all this was in my email which obviously had not been read!!!! To date I have received no reply from my email. I did not buy on line.
24 November 2025
Unprompted review
Reply from ProCook - Ashford
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Just what i wanted
It only took minutes to find what i wanted. A member of staff appeared with boxed items moments later. Quick payment and away. I don't like shopping but this suited me - so slick.
12 December 2025
Reply from ProCook - Ashford
We're happy to hear that you found what you wanted quickly and that our service was efficient! We appreciate your feedback and are glad you enjoyed your shopping experience with us.
Staff were friendly and helpful
Staff were friendly and helpful. They knew a lot about the products
10 December 2025
Reply from ProCook - Ashford
We appreciate your positive feedback! We're so happy to hear that our staff were friendly, helpful, and knowledgeable about our products.
Reply from ProCook - Ashford
We appreciate your positive feedback on our great service and products; we are so happy you enjoyed your experience with us!
Great product and great service
Great product and great service.
Visited the Ashford Outlet store and received brilliant service in a very tidy and clean store.
12 December 2025
Reply from ProCook - Ashford
We're so happy to hear about your great product and service experience! We appreciate your comments regarding our tidy and clean Ashford Outlet store.
Always top notch products along with…
Always top notch products along with first class customer service!
12 November 2025
Reply from ProCook - Ashford
We're happy to hear that you consistently receive top-notch products alongside first-class customer service! Thank you for your positive feedback.
Reply from ProCook - Ashford
We're so happy to hear that our staff was helpful! Thank you for your positive feedback; we appreciate it.
Great shop and service
17 November 2025
Reply from ProCook - Ashford
We're glad you enjoyed your experience with us! Thank you for your positive feedback; it means a lot to us.
Reply from ProCook - Ashford
We're happy to hear that you are amazed by the masher you purchased from our company. Thank you for your positive feedback!
Found what we were looking for
Found what we were looking for. And cheaper than we were expecting. Prompt service at the till.
16 November 2025
Reply from ProCook - Ashford
We're happy to hear that you found what you were looking for at a great price! We appreciate your recognition of our prompt service; thank you for your feedback.
Very helpful assistant.
18 November 2025
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great selection of goods
Very friendly staff . Good selection of products . Bought a bread maker which are very difficult to buy in stores they seem to be all online so was very pleased to see the actual thing and purchase in store
14 November 2025
Reply from ProCook - Ashford
We're delighted you found our staff friendly and our product selection good. We're so pleased you could find and purchase a bread maker in our store!
A quality but competitively priced toaster
Good quality, well priced toaster. Recommend.
14 November 2025
Reply from ProCook - Ashford
We're happy to hear that you find our toaster a good value! Thank you for your recommendation; we appreciate your feedback.
Reply from ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff was helpful and that you liked our displays.
Reply from ProCook - Ashford
We appreciate you letting us know our staff was helpful and our service was excellent for you. Thank you for your positive feedback!
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful during your purchase.
Reply from ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff provided excellent service in the store.
Great pots and pans at good sale price
10 November 2025
Reply from ProCook - Ashford
We're happy to hear that you are pleased with the quality and value of our cookware. Thank you for your positive feedback!
Great product
Great product, shame about the bombardment of emails, nearly every day. And the threat of- ‘use your voucher before it’s too late’ surely the voucher lasts at lead a few months? I only made my purchase a week ago and if I needed anything else I would have bought at the same time as this purchase
9 November 2025
Reply from ProCook - Ashford
We appreciate your feedback and are glad you like the product. We are sorry the volume of emails and voucher communication caused concern. We'll review our email frequency and voucher policy to improve the experience. Thanks for bringing this to our attention.
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