Shopping for pans for our new induction hob the assistant was very helpful, suggesting which ones to get and explaining how to use them. This was extremely helpful as we were unaware that specific pan... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
Both sale associates were very helpful and the weekend offer of 20% off I ended up purchasing more than I went in for. Great discount. Overall experience was excellent.
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Very knowledgeable and helpful team.
7 February 2026
Knowlegeable shop assistant who…
Knowlegeable shop assistant who provided useful info about coolking pans to help us select oner
6 February 2026
The assistant was amazing
The assistant was amazing! There was not the cast iron pot we wanted in the colour red, so she phoned a second shop in the outlet, they had one so she ran down in the rain and got it for us!
6 February 2026
Good service
5 February 2026
The staff member who helped me was…
The staff member who helped me was great. Knowledgeable. Wasn’t pushy and helped me make a decision on my purchase of knifes.
29 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A great shop!
Prompt, efficient and friendly service. Great selection of quality products. Thank you..
31 January 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service efficient and liked our products.
Helpful staff
23 January 2026
Great choice of cookware and tableware
Great choice of cookware and tableware. I bought a cast iron casserole dish and was served by a very helpful young lady. Will buy there again.
22 January 2026
Reply from ProCook - Ashford
We're so happy you found a great choice of cookware and tableware and that a staff member was helpful when you purchased a cast iron casserole dish! We appreciate your intention to return.
Good quality products and very helpful…
Good quality products and very helpful service in store.
26 January 2026
Super friendly and helpful staff
25 January 2026
Reply from ProCook - Ashford
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Great advice given
20 January 2026
Excellent staff service
Excellent staff service with advise and instructions on knives and sharpening. Good discount offered too !!!
24 January 2026
Reply from ProCook - Ashford
We appreciate you sharing your experience. We're so glad our staff provided excellent service with advice on knives and sharpening, and that you received a good discount.
Great Customer Service
Helpful and friendly staff.
Quality products at reasonable prices.
This is my 'go to store' for kitchen equipment/cooking utensils :)
23 January 2026
Reply from ProCook - Ashford
We're so glad to hear you find our staff helpful and friendly and that you appreciate the quality and prices of our products. We appreciate you considering us your go-to store!
Reply from ProCook - Ashford
We're glad the sales assistant provided helpful assistance. Thank you for your positive feedback; we appreciate it.
Helpful and knowledgable sales person
Helpful and knowledgable sales person. At checkout engaged with us to inform us extra details regarding the product and guarantee.
21 January 2026
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