At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... See more
Company replied
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
Asks customers to review
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Got a great deal on a knife set
Got a great deal on a knife set, and great service in store.
13 August 2026
Good range and friendly service.
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brought with us was a proper fit. We considered the price to be fair as well.
17 August 2026
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff. Went out of thier way to advise and assist.
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good products and helpful staff
16 August 2026
Reply from ProCook - Ashford
We truly appreciate your kind words about our products and our helpful staff. We're so glad you had a positive experience with us!
Great customer service
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy customer!
12 August 2026
Reply from ProCook - Ashford
We're so pleased to hear you received great customer service and found our shop assistant knowledgeable and helpful. It's wonderful that you're happy with the value and quality of your knife sets!
Bought two glass casserole dishes to…
Bought two glass casserole dishes to replace my old pyrex. Staff very helpful
10 August 2026
Reply from ProCook - Ashford
We're so glad you found the perfect glass casserole dishes and that our team was helpful! We appreciate your kind words.
Very helpful staff
11 August 2026
Reply from ProCook - Ashford
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Reply from ProCook - Ashford
We're so pleased to hear that you love shopping with us and appreciate our lovely staff and great items! We truly value your positive feedback.
Great guarantee!!
Products, Great
10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob.
Also a glass lid broke which was replaced.
Didn’t need my long loss receipt as they have your email!!!
Have just Purchased some new pans after more than 10 years.
For nonstick coat starting to go, which was my fault I believe, the heat too high otherwise they may have lasted longer longer.👍👍
10 August 2026
Reply from ProCook - Ashford
We're delighted to hear about your positive experience with our products over the years! It's wonderful to know that our guarantee and replacement process have served you well, and that you've just purchased new pans. We appreciate your understanding regarding the non-stick coating.
The staff were friendly, welcoming, and happy to answer my questions. There was a wide range of good-quality kitchen products to choose
The staff were friendly and helpful, willing to go an extra mile.
4 August 2026
Reply from ProCook - Ashford
We're so glad you found our team friendly and helpful, and that they were willing to go above and beyond! We truly appreciate your positive feedback.
Great product the staff are always…
Great product the staff are always helpful and knowledgeable
31 July 2026
Lovely n helpful staff🙌🏻🙌🏻
30 July 2026
The staff were very attentive and had…
The staff were very attentive and had good knowledge of all products.
16 July 2026
Very helpful and polite assistantsaucepan
Very helpful and polite assistant, quick and easy to purchase
23 July 2026
Excellent experience
Excellent experience, very knowledgeable staff, great store, left confident and happy with my purchase :)
22 July 2026
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