Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
Excellent looking small appliances at a decent price. Pro cook products are underrated IMO. I've had some saucepans for decades. Staff at the shop were helpful, attentive and efficient.
I buy most of my kitchen tools here because the prices are reasonable and the quality is good. The staff are also very helpful. If you explain what you need a product for, they’ll give honest advice a... See more
Company replied
We enjoyed shopping in the Ashford Outlet Centre store as it was light airy, full of great products at reasonable prices. When we couldn't find what we were looking for the staff assistant was extrem... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Excellent always my go to shop always…
Excellent always my go to shop always find what I’m looking for.
6 July 2026
Very helpful and polite staff
Very helpful and polite staff, very happy with my product very good quality
2 July 2026
Always helpful and polite service.
4 July 2026
Straightforward purchase
30 June 2026
Great service!
27 June 2026
Very good experience
Excellent looking small appliances at a decent price.
Pro cook products are underrated IMO. I've had some saucepans for decades.
Staff at the shop were helpful, attentive and efficient.
26 June 2026
Excellent product and service
25 June 2026
Really knowledgeable staff
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed.
There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwasher safe. The member of staff who advised us knew SO much detail about all the ranges! I was completely taken aback. He helped us narrow our decision and created a blended package out of two different ranges so that we had a mix of aluminium and non stick. He really went above and beyond! Well done Ashford 👏🌟🌈
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pro Cook Ashfordford are always very…
The staff in Ashford are always very helpful & friendly. My go to store for anything kitchen related
19 June 2026
Reply from ProCook - Ashford
We're so glad our team is always helpful and friendly, making us your go-to store. Thank you for your wonderful feedback!
Very helpful and knowledgeable.
16 June 2026
Reply from ProCook - Ashford
We appreciate your kind words.
Great products
I buy most of my kitchen tools here because the prices are reasonable and the quality is good. The staff are also very helpful. If you explain what you need a product for, they’ll give honest advice and might even suggest a better option if your original choice isn’t the best fit.
13 June 2026
Reply from ProCook - Ashford
We're so pleased you find our prices reasonable and our quality good! It's wonderful to hear our staff provide helpful and honest advice. Thank you for your positive feedback!
Staff excellent and gave clear advice…
Staff excellent and gave clear advice on which frying pan
30 May 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy our staff gave clear advice.
Hello
Hello, pro cook do it again!
Couldn’t be better. No questions just friendly conversation and refund for bread tin.
Great company
Thanks
In
8 June 2026
Pro Cook professional knife
Pro Cook professional knife, great product and fair price. Customer service was excellent and the young man showed me how to sharpen the knife properly with a stone set and pro cook knife holder to keep it at the correct angle for German steel.
9 June 2026
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