Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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I recently purchased a few new products from the store in Ashford. The staff were all very welcoming and friendly. They were also very helpful with picking out the best products for a first time home... See more
Company replied
Nicely laid out store, bright and well designed. We knew what we wanted and soon found the right dinner set. Great prices as this is an outlet . Service on this occasion was good, polite helpful... See more
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Great range of cookware products
Shop well laid out, great range of cookware products and reasonable prices.
16 October 2026
Exchange service was stres free and the…
Exchange service was stres free and the staff are very friendly and gave advice on product care
17 October 2026
I wanted a slow cooker and due to low…
I wanted a slow cooker and due to low stock the helpful assistant walked to the warehouse which was a 10 minute walk!
Very good service
13 October 2026
Procook at Ashford Outlet Centreick efficient and polite service
Quick efficient and polite service
14 October 2026
Lots of products to choose from
Lots of products to choose from. Staff were very friendly & helpful.
12 October 2026
The best paring knife I have ever…
The best paring knife I have ever bought. I will be back for a carving knife.
10 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Ashford
We're so pleased to hear that you had such a great experience with our team and that you are so happy with your purchase! Thank you for sharing your wonderful feedback.
Reply from ProCook - Ashford
We truly appreciate your positive feedback regarding our product variety and are delighted that you found a great selection with us!
Good Experience, excellent service
Attentive, helpful and knowledgable staff member helped me choose the right product.
Overall the choice is great
6 October 2026
Reply from ProCook - Ashford
We're so happy to hear that our team member was attentive and knowledgeable enough to help you select the ideal item! It's also wonderful to know you enjoyed our great variety of products. Thank you for sharing your positive feedback with us!
Assistant heard my request and showed…
Assistant heard my request and showed me exactly what I wanted. He was very pleasant and Efficient.
30 September 2026
Reply from ProCook - Ashford
We're so glad our team member was able to listen to your needs and find precisely what you were looking for! It is wonderful to hear that you found the service so pleasant and efficient. Thank you for taking the time to share your kind feedback.
Excellent service.
I recently purchased a few new products from the store in Ashford. The staff were all very welcoming and friendly. They were also very helpful with picking out the best products for a first time home owner. They also offer NHS discount which is amazingg.
29 September 2026
Reply from ProCook - Ashford
We're so pleased to hear about your great experience at our Ashford store! Congratulations on your new place, and it's wonderful that our friendly team could help you select the right items to get started. We're also delighted that you were able to take advantage of our NHS discount.
Both young ladies who assisted me were…
Both young ladies who assisted me were very helpful & knowledgeable.
It was refreshing to have that level of service. Thank you!
27 September 2026
Reply from ProCook - Ashford
We are so happy to hear that our team members were able to provide such helpful and knowledgeable service during your visit! Delivering a refreshing experience for our customers is always our goal, and we truly appreciate your wonderful feedback.
Ignorant employees
In an empty store with no customers, the two employees were too busy to scroll on their phone and chat between them rather then help me. Even after I've called few times none bot
1 October 2026
Reply from ProCook - Ashford
Ashford
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Lovely knives, but their mistake cost us time and money
Lovely knives, but their mistake cost us time and money
We bought a set of eight knives with a block from ProCook at Ashford Designer Outlet. When we got home, we discovered we’d been given a block that only held five knives.
We called the store and they apologised, but the only solution offered was for us to take it to the Eastbourne branch ourselves. That meant paying for a return drive to correct a mistake we hadn’t made. To add to the hassle, the Eastbourne store had moved and its address hadn’t been updated, so we had trouble finding it.
The staff exchanged the block, but there was no offer to cover the cost of the journey or make a gesture of goodwill. We love the knives, but the customer service was disappointing.
30 September 2026
Reply from ProCook - Ashford
Phil
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Ashford outlet shop
Ashford outlet shop - the best customer service! Very helpful staff!
High quality products- very pleased with the performance.
19 September 2026
Staff were very helpful and…
Staff were very helpful and informative. Delivery was quick and on time.
14 September 2026
Reply from ProCook - Ashford
We're so pleased to hear that our staff were helpful and informative, and that your delivery was quick and on time! Thank you for your wonderful feedback.
The staff were approachable and…
The staff were approachable and helpful. They found what I was looking for straightaway.
26 September 2026
Really friendly and helpful assistant
Really friendly and helpful assistant, early days but great product. Can't fault Pro Cook at all.
20 September 2026
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