Both sale associates were very helpful and the weekend offer of 20% off I ended up purchasing more than I went in for. Great discount. Overall experience was excellent.
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very good helpful staff and a great…
Very good helpful staff and a great range of products.
4 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our helpful staff and product range.
Was easy to get what i wanted
Was easy to get what i wanted. Also assistant answered question i had regarding a previous purchase.
3 March 2026
Reply from ProCook - Ashford
We're happy to hear that you found what you wanted easily. We appreciate you mentioning that our assistant was helpful with your previous purchase question. Thanks for your feedback!
Excellent customer service and help…
Excellent customer service and help with choosing a new saucepan set
3 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy our customer service helped you choose a saucepan set.
Great staff
3 March 2026
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Products are great but the customer…
Products are great but the customer service was terrible in ashford they were all just standing around talking.
Also didn’t add on the discount - they really didn’t want to help
1 March 2026
Reply from ProCook - Ashford
We appreciate your feedback. We're sorry the service and discount weren't provided in Ashford. We'll address this with the team to improve our customer care.
Reply from ProCook - Ashford
We appreciate your positive feedback on our attentive service and excellent products; we are so happy you are pleased!
Reply from ProCook - Ashford
We appreciate you letting us know our staff was knowledgeable and helpful with your needs! We are so happy to hear it.
A great choice of quality products
A great choice of quality products, got exactly what I wanted at a reduced price
22 February 2026
Reply from ProCook - Ashford
We appreciate your positive feedback about our helpful and polite staff and good products; we are so happy you enjoyed them!
Reply from ProCook - Ashford
We appreciate you letting us know our staff was great and we had what you wanted! We are so happy to hear it.
Reply from ProCook - Ashford
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team that you enjoyed your experience.
Reply from ProCook - Ashford
We appreciate your positive feedback regarding our very good quality products and friendly, helpful staff; we are so happy you enjoyed them!
Friendly staff and quick transaction
Friendly staff and quick transaction. All stock well displayed easy to find item of choice.
18 February 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and the transaction quick.
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I love the quality of the knives and…
I love the quality of the knives and dishes on display.
I have purchased a full set of knives and a dish.
The knives especially are AMAZING!! So tactile and so very very sharp they DEMAND the utmost respect when using them!
13 February 2026
Reply from ProCook - Ashford
We're happy to hear you love the quality of our knives and dishes! It's great to know you find the knives amazing and appreciate their sharpness and tactile feel, requiring respect when in use. Thank you!
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