Shopping for pans for our new induction hob the assistant was very helpful, suggesting which ones to get and explaining how to use them. This was extremely helpful as we were unaware that specific pan... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
Both sale associates were very helpful and the weekend offer of 20% off I ended up purchasing more than I went in for. Great discount. Overall experience was excellent.
At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Excellent products at reasonable prices
29 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good product range but expensive
Went in, selected a saucepan, paid and left. Salesperson was pleasant enough during the 30 second transaction.
28 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to share your feedback. We're glad the salesperson was pleasant and you found what you needed quickly.
Good customer service
We were given such good service at this store by Richard. He listened to our needs.
30 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received such good service in our store.
Reply from ProCook - Ashford
We're happy to hear that our staff was helpful, polite, and approachable. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Ashford
We appreciate you letting us know our staff was attentive and helpful; it means a lot to our team that you had a positive experience.
Very friendly and welcoming service.
Very friendly and welcoming service.
Thank you Sandra.
27 March 2026
Reply from ProCook - Ashford
We appreciate you letting us know about our friendly and welcoming service; it means a lot to our team that you felt welcome.
Reply from ProCook - Ashford
We appreciate your positive feedback; we are so happy you found our customer service great, our staff helpful, and our items lovely.
The staff are very helpful &…
The staff are very helpful & knowledgeable & the products we bought are very good.
20 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and enjoyed the products.
Reply from ProCook - Ashford
We appreciate you letting us know about our friendly staff and helpful, great service; it means a lot to our team.
The lady was extremely helpful & made…
The lady was extremely helpful & made sure I picked the right item and then provided good advice how to look after it
20 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our employee was helpful and provided excellent advice.
Helpful staff and good product
17 March 2026
Pleasant and knowledgeable staff.
Pleasant and knowledgeable staff.
No pressure selling
Good quality products
Have bought many products from them
12 March 2026
Reply from ProCook - Ashford
We appreciate your positive feedback! We're happy to hear you've consistently found our staff pleasant and knowledgeable, our products of good quality, and experienced no pressure.
Choice of uncoated stainless steel frying pans
Few uncoated stainless steel frying pans are usually available in high street stores. Pro Cook had a few of exceptional quality.
11 March 2026
Very easy store to find what you need
Very easy store to find what you need, plenty of selection at excellent prices. Very helpful staff.
11 March 2026
New saucepans…
Excellent advice and outstanding customer service from the store. Highly recommend and would definitely shop again.
10 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent advice and outstanding customer service.
Reply from ProCook - Ashford
We appreciate you letting us know our staff was friendly, efficient, and helpful; it means a lot to our team.
Amazing customer service
Amazing customer service, all staff very polite and professional highly recommend
7 March 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff polite, professional, and helpful.
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