Primark Reviews 

I wanted to give a big shoutout to Aisha!
She is so kind,helpful I made a visit to this store today and I need help to find were the pyjmas were and she directed me to the correct place and even helped me find my size. Keep up the hard work Aisha!

I use a mobility scooter. I was with my grandkids and daughter in Oldham. Firstly when you're in a scooter you get disgusting looks, people stop in front of you. You feel ignored and kids stare at you. I hate being in it but I need it.
So went shopping and headed to tills. As we approached the front the most lovely cashier ushered us to the very end till. She explained it's wider for scooter/wheelchair use and what i didn't know is... you don't need to queue in the normal line you go to the disabled checkout.
This is fab but I've been in here plenty and joined the queue and promptly blocked the tills with my scooter. No body tells you there is a disabled till. This needs addressing. However the young girl helping was totally lovely. She helped put my bag on the counter, frequently asking if I was OK. Came to pay she took my card and swiped it then placed my bag on my scooter. She then asked if I needed help outside as my daughter had took the kids to the park outside.
This all might not seem much to a able bodied person...(I was one once) but to me it felt like I mattered when I'm generally ignored, scowled or glared at.
Primark please make it known these tills exist. To my lovely girl thankyou.

I called the Coventry branch to ask if they had an item of clothing available, I live in Birmingham so I didn’t want to do a 45 minute drive if it was not in stock, the woman on customer service said that she the item was available and she could hold the item at the clic and collect department until the next morning. When I arrived the next morning a woman on the shop floor rudely informed me that the item was no longer there because they only hold items for 1 hour and she was the person who had put the item of clothing away for me yesterday, stating that she had told her colleague who took the phone call to let me know that she would only hold items until the end of the day. I was then greeted by another nicer more mature woman who asked me what the item of clothing was and she then said that the item was still behind the till. This was not good customer service, the first woman was very rude and challenging without even checking whether the item was still available and she was quite happy to start an argument this was in front of my 7 year old daughter. Moral of the story primark need to vet who they employ, customer service is a key role in Retail!

Staff at the women’s fitting room Ms Elle was very rude to me and fellow customers after me. Very insulting tone “Where is the hanger?? Haaanger?? We are not allowed to accept you in fitting room without hanger..” To the customer after me “ Stay there” in a rude tone..

After being in the Basingstoke primark shop for 20 minutes I was off to pay when a very rude member of your staff I had to leave because I had my dog with me .. I was totally marred by the tone like I was a criminal

Apparently a Highly Rated "Youth 100" list Brand.

But sadly not one that is Digitally up to date with modern buying standards.

One cannot use their own issued Gift Cards to make payment Online ONLY redeemable IN STORE and that is if they even have what you are seeking to buy.

Very sadly many limited availability items are only available online. So you are forced to pay via Credit Card, Paypal, Klarna etc, leaving your Gift Card unused and potentially for you to completely forget about it so that it expires and you forfeit the balance for Primark to add to its already burgeoning coffers.

Nice ploy to mot allow online Gift Card payments, whilst virtually all other retailers do!

I wonder how many students wish to shop online and pay for their order with their Gift Cards given by Family and Friends?!?!?

Absolutely terrible, as I was walking into primark one of the mannequins clothing was falling off so I carefully put it back on the menequin and didn’t do anything else however one of the staff walks over and starts shouting at us about how it’s “not a toy” and painting me as a vandal
Then a security guard approaches us and my friend try’s to support me and tell him what happend but the security guard was just being rude and called my friend stupid.
Don’t go here the employees have no social skills and they have the pacience of a snail
I am 12 and this was quite scary for me.

I’ve never experienced something so stupid and immature from a group of staff before me and my group of friends were walking through town and decided we wanted to go to Primark and as we walked in we noticed a mannequin with clothing on and the clothing was misplaced so my friend decided to put it back in its correct place. We started laughing after we put it in the correct place and one of your staff members decided to come and yell at us and say hey don’t touch with the mannequins they’re not a toy and then they brought over security guard said hey we’re gonna kick you out if you touch anything again which is just insane when my friend was fixing the clothing on the mannequin for the store. I think that this is a seriously bad quality for a store like this and I think that you need to work on your staff training because this is unacceptable customer service.

I went shopping at Primark today with my mom. Primark's customer service was excellent. I really enjoyed it. I highly recommend everyone to Primark this time.
Thank you
Cashier
Prema East Ham

Primark Stafford
When shopping with my daughter on 31,3,2026. At 6 pm
I became unwell and really needed the toilet! I’m aware that they don’t have toilets for customers but I wasn’t well and suffer with diabetes amongst other disabilities the girl said no . I asked if I could speak to a manager just to explain she spoke on her ear piece to the man asking if I could have a word with a reply of just tell her no toilets I ask if I could speak to her ! The manager came and I explained my situation she said no !! The girl who I first spoke to was chewing gum all the time I was speaking to her !! Which I think is so disrespectful!!!

I left a bag of items I was purchasing over £100 worth
Not going back again so spiteful
I bet there family members are allowed!

Precel and rhendy thank you for your good service

I tried to return an item today. I didn't have the receipt but proof of purchase on my bank app. They wouldn't even give me a credit note.
Even though proof of purchase was verified by me walking out the door with no alarms going off. Absolutely ridiculous.

Got a jumper as a gift for my son which didn’t fit. All tags on, not worn. Got told I couldn’t exchange it for anything else, regardless of the fact it had literally been bought from that store and was in original condition. Money grabbing

We visited Primark in Blackpool this morning and selected some men's Chinos from a sale stand claiming %50 discount. The original price was £12. The trousers were all jumbled up in sizes but we found 4 pairs suitable. Some had a stick on label of £6.00 whilst others on the stand, including those we chose, did not. At the tills we were charged the full £12 per pair and queried it. The assistant called a manager who refused to allow the discount even tho what we had selected were mixed in on the discount stand and not for sale anywhere else in the department. The were in fact the end of a range but because they didn't have the sticky label on were not discounted. I found it all a bit of a poor show and was surprised and disappointed at Thier attitude. I shall not be rushing back.

I visited the store in East Croydon at around 14:30 and approached the counter where a young man was and asked if this was the disability access counter, which he responded yes. To my disgust he then proceeded to ask me to prove my disability. I find this insulting as how do you prove this and have never been asked this before. I stated my disappointment in the request and challenged it and Alejandro gave a poor excuse and said "that customers previously have shouted at me for serving disabled customers at the counter first". The same counter provided for us by YOU the company. Is he OK in the head with that response!!

I advised him that he should not be asking anyone to prove their
disability as it is discrimination and offensive especially if someone has a life long illness. I want compensation as I feel victimised by his poor approach which upset me highly. He has no customer service and having to disclose my disability while at work is embarrassing. He didn't even give my receipt for my purchased in my hand or ask if i wanted a bag nor did he apologise for his insensitive unprofessional questioning.

Someone needs to pick up my complaint ASAP!

I thought it would be heard better here than contacting customer service which I imagine would be as useless as when I've spoken to in-store managers.

Firstly, I do like Primark. Many of us have become Primark shoppers in one way or another. For years I have bought bits there quite happily. I am writing this review to let Primark know that they need to do some quality investigations as I have noticed products have deteriorated in quality. The dye does not seem to be fixed on all products.

Examples are:
-The black eye mask currently on sale left trails of black dye across multiple bed sheets. As they were in hotels, I have no idea if they were able to remove it but I had to apologise to a couple of hotels and offer payment after realising it was the mask. Needless to say I threw the mask away immediately.
-The 5 packs of black socks that I've been getting for over 10 years now seem to dye my feet black.
-Black flips flops also dyed my feet black.

Surely this is a health and safety issue? Please check the quality controls as something is going wrong here.

Lastly, I have noticed that in a huge Primark store with 90% female staff they often put the 10% male staff on the female underwear section. Why? When I challenged the manager about this he said he couldn't discriminate between the genders. This is ridiculous. What woman wants to talk to a teenage boy about their underwear?!
Every other section had female employees so this is just woke nonsense. If he wasn't discriminating he'd put a female there! You will lose sales any time there is a male in the female underwear section. And, I'm no prude.

My wife bought me a number of items for my birthday / holiday. Unfortunately they did not fit me. She returned to the store she bought them from, in GRIMSBY, but because she didn't have the receipt they refused to exchange.
She was able to show the purchase price and date on a bank statement but still no co-operation. We did'nt want a refund, we wanted a direct swap for the next size up !
That is one way to lose a customer, and reputation, when the cure would not have cost the store a penny !

Used to love bits from primark but these days i find it very dated and material is awful everythings creased don't know how anyone buys anything from here now. Used to buy some lovely blazers, skirts and bikinis but everything seems like its only good for one wear now. I Found a lovely snake crooped cardy in my wardrobe other day which i had when i was 28 im now 48 and its still washes nice after 20 years. Visited West Bromwich store today.

Disgusting service!!! My penis got stuck In the escalator. It got trapped and ot got chopped off. All I got was a 15% off voucher. Would give 6 stars if possible.

Wouldn’t use again! Received the complete wrong order but they’ve refused to refund….I’ve received and email from Customer Service saying ‘Sorry you’ve had an issue with your click and collect order but the warehouse have said there isn’t an issue with the order’