Primark Reviews 261

I’m happy with most of Primark’s products except their phone chargers which last less than a month. Sometimes cheap possibly doesn’t mean that the product is reliable or good quality. The charger disconnects if I even move my phone or plug it in.

Just read they will shut all its stores across UK. Then found out it's only closing for 24 hours for Easter Sunday. I was excited for a second. I hate primark. Reminds me of a jumble sale or carboot sale. Clothes are draft excluders. Also can't stand Rita skank Ora. No role model.

I loved the collection of shoes/slippers at Primark especially at those amazing prices!
Their website has improved significantly, in the last couple months. I remember I had to physically visit their store back in December 2025 to buy what I wanted, but now they have improved the interface of their website and made it easy to shop online.

Spent half of my lunch break in Drogheda choosing some items to purchase.
Could not wait in Q as it was so long. Too many self service and not enough tellers.
Have had to stop shopping in penneys during the week for this reason

I bought this last week and have had the worst experience of my life. My face and neck turned red and burned. Stupidly, I gave it another try the next day because I wasn't sure the issue was this, and guess what? Again, the same problem. Because my skin was already sensitive, it has been 3 days now, and I still have my face red in some areas, and it is very itchy. Be careful….

Exeter store. Messy.Untidy, Leaks from ceiling with buckets everywhere.Long queues, changing rooms -1 closed.Went to ground floor changing rooms with large section signposted 'women' and tiny section on right signposted
'unisex'.So why is there no sign for men? Disgusting! and a lot of disgruntled customers sharing same view and staff had no answers.

Purchased a pair of boots end of September. Not worn til Nov & complete sole has cracked. Took them back to Primark Belfast city centre. Didn't have receipt but showed bank statement which manager didn't even bother to look at. She offered me £3 refund for boots I had paid £20. She said I wasn't entitled to full refund as didn't have receipt. I brought boots back home as wouldn't accept £3 for them. I'm not a happy customer at all. Definitely won't be buying footwear from them again if this is way they go after 2 months wear.

My Daughter and I bought a box of Knickers each. Same Boxes, same size different Colours (4 pairs per box). Her ones are so obviously bigger than mine and sized correctly. Mine are too small. A return Taxi to take them back would not be cost effective. Disappointed

I bought thermals for men from primark and let me say they are worth every penny.
I went fishing in them for a day and passed wind at roughly 1230 pm in them.
It was only at about 1530 when I got home and stripped off that it hit me. I was kept warm and dry and reminded when I got home of the quality of the said garments . Top warmth and comfort , would recommend

Disgraceful exchange policy, especially when only wanted to change size of a gents fleece that was bought as a gift. We were told no exchange allowed.
Primark need to review there policy.

Did an online click and collect order 10 December to collect on 18 December money taken from my bank straight away then bounced back in 2days later contacted customer service twice who were no help whatsoever couldn’t tell me wether it was out of stock surely stock is allocated to you when you do click and collect they didn’t have that information this was the first and last time I will use primark click and collect received an email on Christmas Eve your parcel is ready to collect then several emails stating I had 1 day left to collect another you have 3days ???? Never had such a bad experience with any other company with click and collect if I could give less than 1 star I would .

Ordered online with click and collect because they didn't have in stock in store. Then I get an email 3 days later telling me sorry item out of stock so we have refunded. Come on Primark it's 2025 get your stock sorted! No excuse for selling online and then not having stock in the warehouse. Very disappointed. Every other company in the world has managed to get live inventory why can't you!

Bracknell - rude staff at changing area. The signs in the shop need to be addressed to indicate if it’s male or female or mixed.

Customer service is awful. Ive ordered a click and collect which was due to collect yesterday, however I had the dispatched to the plymouth store email but nothing to say its ready to collect. Ive emailed.. nothing, online chat...doesnt connect to a human, plymouth store... doesnt answer the phone. Ive recently had surgery and dont want to go all the way into the city centre for it not to be ready but also dont want to miss my window for collection considering the amount of reviews that have had problems with no collection notification until they've decided to send it back.
GB4238059585

We bought daughter a top for birthday but it was a size too small. Unfortunately we could not find receipt but had payment on banking app. Labels still on jumper but Bournemouth Primark store refused to change for next size up jumper. Poor daughter upset as had really wanted top for her birthday.

Can you review any lower than 1!!!! i bought a spider-man hat for my son in cork!! tried to exchange it in the Corrib Centre in Galway today !!! wow to say the staff were awful was an understatement!! too bothered with a charity cycle to help ANYONE!!! two staff hiding behind rails laughing and joking about antibiotics !! The manager would not swap a child's hat for me !! Loads in stock !! loads and i was past 1 day to return it! i spent 200 Euros in pennys !! but the manager today was so rude and so awful !! Came home with 2 hats !! Worst Pennys ever !! avoid !! Dear Primark your target market is now teens !! Do you realise parents fund the teens !!!! avoid this store

very cheap but suitable clothes for all stuff the environment wasn’t the best tho

I had the most amazing experience, the security guard in Kingston primark. He helped me with my bags whilst I shopped, he showed me where everything was. Super friendly and welcoming, and helped me out so much bless his soul kindest person iv ever met. He deserves a pay rise. Mr Gill best security guard in Kingston iv ever met

Very bad experience.first of all they sell their products without price tag and when u go to return them for xyz reason they refuse to return the item as their was no tag in that.if it’s their policy not to return without tag then why they sell products without price tags.So be aware when buying products.