A beautiful baby camel scarf in its natural caramel colour, with wonderful quality. It is soft and not itchy at all, which is especially important to me as I have sensitive skin. I look forward to i... See more
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Absolutely exquisite. The combination of silk and cashmere feels incredibly luxurious — soft, elegant and timeless. What makes this scarf truly special, though, is that you are not simply buying... See more
Company replied
I am beyond impressed with my experience at Piacenza! My order arrived beautifully packaged in its original box, and everything was perfectly organized and presented with such attention to detail. The... See more
The entire process was impeccable and easy from start to finish. Since I live in the US, I was surprised at how quickly the order was processed and delivered, too. The fabric is apolaustic to the touc... See more
Company replied
Company details
Contact info
Regione Cisi, 13814, Pollone, Italy
- 015 619 1733
- customercare@piacenzacashmere.com
- www.piacenzacashmere.com
4.6
Excellent
505 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Excellent service and amazing products
Perfect for gifting your love ones, amazing quality of the product, I would definitely purchase again from Piacenza!
15 October 2024
Reply from PIACENZA 1733
Thank you for your wonderful feedback! We're thrilled to know that you found our products perfect for gifting your loved ones and that their quality met your expectations. We can't wait to welcome you back for your next purchase!
Customer Satisfaction Team - PIACENZA 1733
Reply from PIACENZA 1733
Thank you so much for your kind words! We're thrilled that you love the quality and look of our product. Your satisfaction means the world to us, and we hope to see you again soon!
Customer Satisfaction Team - PIACENZA 1733
World class garment
World class garment. Great quality. Excellent delivery. Please try to keep fair prices in order to be more competitive.
19 July 2024
Reply from PIACENZA 1733
Thank you, Spyrydon, for your kind words and valuable feedback!
We're thrilled to hear that you’re pleased with the quality of our garments and the delivery service.
We appreciate your suggestion regarding pricing and will certainly keep it in mind as we strive to offer the best value to our customers.
Your input helps us improve, and we look forward to serving you again!
Customer Satisfaction Team - PIACENZA 1733
Piacenza Cashmere are the BEST in what they do!!
I am writing from Toronto, Canada. I have shopped from Piacenza Cashmere for many years now, and I will say they are the best in what they do!
6 May 2024
Reply from PIACENZA 1733
Dear Customer,
Thank you so much for your kind words and for being a loyal customer from Toronto! We are thrilled to hear that you have been enjoying our products and service over the years.
At Piacenza Cashmere, we strive to offer only the best in quality and customer service, so your feedback means the world to us. It's always a pleasure to know that our efforts are appreciated and that we have been able to provide you with products you love.
If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you and hope you enjoy your purchases for many more years to come.
Thank you once again!
Best regards,
Customer Satisfaction Team - PIACENZA 1733
5 for product and 0 for delivery.
5 for product and 0 for delivery.
I was not at home that day and Fedx delayed about 2 weeks.
10 April 2024
Reply from PIACENZA 1733
Dear Zahnyl Wu,
Thank you for your review and for rating our product so highly! We're delighted to hear that you are satisfied with the product itself.
We are truly sorry to hear about the delivery issues you experienced. We understand how frustrating it can be to face delays, especially when you're eagerly awaiting your order. Unfortunately, once the package leaves our warehouse, we rely on our courier partners like FedEx to ensure timely delivery.
We are actively working with our logistics partners to improve delivery times and reliability. If you encounter any further issues with delivery, please don't hesitate to reach out to us directly. We are committed to resolving such issues as quickly as possible.
Your feedback is invaluable to us and helps us improve our services. Thank you again for sharing your experience.
Best regards
Customer Satisfaction Team - PIACENZA 1733
Ordering by Piacenza
Dear Piacenza -Team, let me share some few words as an experience with my order by you. I am fully satisfied with my ordered scarves, the combination of material-mix and colors is great, crowned with the best quality finally.
Thank you
Jiří
10 February 2024
Reply from PIACENZA 1733
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you are fully satisfied with the scarves you ordered. Your satisfaction is our ultimate goal, and we're thrilled to hear that we've met that mark with your order.
Superb quality cashmere and super fast…
Superb quality cashmere and super fast delivery even out to the UK.
3 February 2024
Reply from PIACENZA 1733
We are glad you appreciated the quality of our cashmere and the fast delivery, even as far as the UK! Our goal is always to provide high quality products and efficient service to our customers around the world. Thank you for choosing us!
Good quality scarf
Good quality cashmere and quick delivery.
Just that the price doesn’t cover import tax
24 January 2024
Reply from PIACENZA 1733
Thank you for your feedback, Ken! We're glad to hear that you're satisfied with the quality of our cashmere and that you received your order promptly. If you have any further questions or need assistance, please don't hesitate to contact us.
We hope to serve you again in the future!
Customer Satisfaction Team - PIACENZA 1733
Reply from PIACENZA 1733
Thank you so much for your review! We're delighted to hear that you found our products to have fantastic quality and design. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If you have any further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Customer Satisfaction Team - PIACENZA 1733
Reply from PIACENZA 1733
Thank you, Marcus, for your review! We're glad to hear that you found our products to be of high quality. We strive to provide our customers with the best possible products, and your positive feedback is greatly appreciated. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Customer Satisfaction Team - PIACENZA 1733
Best Quality and Most Beautiful color!
11 January 2024
Reply from PIACENZA 1733
Thank you so much, Steve, for your kind words! We're thrilled to hear that you're pleased with both the quality and the color of our products. Your satisfaction is our top priority, and we're committed to maintaining high standards in both our products and our service. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Customer Satisfaction Team - PIACENZA 1733
fast international shipping
fast international shipping, nice package, and excellent quality.
22 December 2023
Reply from PIACENZA 1733
We're delighted to hear that you had a positive experience with our services! Thank you for appreciating our fast international shipping, the quality of our packaging, and the excellence in our products.
Best product
Great product. Been buying from them for over 20 years I have a sweater I purchased from them over 20 year ago. It has been sewn and reconditioned many times. It is the softest most comfortable sweater I have ever worn.
Lawrence Dauch
22 December 2023
Reply from PIACENZA 1733
Thank you so much for your loyalty and for being a customer for over 20 years! We are thrilled to hear that you have had a positive and lasting experience with our products. It is wonderful to know that our sweater continues to be a source of comfort for you.
Understated elegance at its finest
Understated elegance at its finest, superior client service, there’s a reason this company has been in business since 1733.
1 December 2023
Reply from PIACENZA 1733
Thank you immensely for your kind words and recognition of our commitment to understated elegance and superior service. Our dedication to quality and service is a cornerstone of our business, and feedback such as yours inspires us to continue to deliver excellence.
A very good shopping experience
The item was received very quickly, the packaging is also very beautiful, the scarf is very soft, I like it too much !
7 December 2023
Reply from PIACENZA 1733
Thank you very much for your positive review! We are happy that you received your item quickly and that you liked the packaging.
Reply from PIACENZA 1733
Thank you so much for your positive feedback! We're thrilled to hear that you love your scarf and that the package arrived promptly. If you ever need anything else or have further feedback, feel free to reach out. We appreciate your support!
Reply from PIACENZA 1733
Thank you for your kind words and for choosing Piacenza 1733! We look forward to assisting you again.
If you have any further requests or if there is anything else we can help you with, please do not hesitate to let us know.
Highly recommended
I bought Polo-shirts and found it very comfortable. Top quality texture worths more than you spent. I would be sure to buy other items and truly recommend this shop to everybody.
16 November 2023
Reply from PIACENZA 1733
Thank you for your review! We're delighted to hear that you found our Polo-shirts comfortable and that the top-quality texture exceeded your expectations. Your recommendation means a lot to us, and we're looking forward to serving you again. If there's anything specific you loved about our products or if you have any preferences for future purchases, please feel free to share. We appreciate your support!
Vicuña to North America
Website experience was easy to use. The international shipping experience was well communicated given were ordered Vicuña. The products were absolutely gorgeous!
16 November 2023
Reply from PIACENZA 1733
Thank you for your kind feedback! We're delighted to hear that you found our website easy to use and that the international shipping process for your Vicuña order was well communicated. We're thrilled that you find our products absolutely gorgeous. Your satisfaction is our priority, and we appreciate your support. If there's anything else you need or if you have further feedback, feel free to reach out. We look forward to serving you again in the future.
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