A beautiful baby camel scarf in its natural caramel colour, with wonderful quality. It is soft and not itchy at all, which is especially important to me as I have sensitive skin. I look forward to i... See more
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Absolutely exquisite. The combination of silk and cashmere feels incredibly luxurious — soft, elegant and timeless. What makes this scarf truly special, though, is that you are not simply buying... See more
Company replied
I am beyond impressed with my experience at Piacenza! My order arrived beautifully packaged in its original box, and everything was perfectly organized and presented with such attention to detail. The... See more
The entire process was impeccable and easy from start to finish. Since I live in the US, I was surprised at how quickly the order was processed and delivered, too. The fabric is apolaustic to the touc... See more
Company replied
Company details
Contact info
Regione Cisi, 13814, Pollone, Italy
- 015 619 1733
- customercare@piacenzacashmere.com
- www.piacenzacashmere.com
4.6
Excellent
505 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Returns processing takes too long
Returns processing takes too long, customer service is inefficient
13 February 2026
Reply from PIACENZA 1733
Thank you for your feedback.
We are sorry to hear that your experience with the returns process and our customer service did not meet your expectations.
Your comments are important to us and will be taken into careful consideration as we continue working to improve both responsiveness and overall service efficiency.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
Beyond my expectations – Truly exceptional comfort.
The scarf is incredibly soft and so light that I almost forgot I was wearing it.
It is lightweight and drapes naturally no matter how it’s tied, with a wonderful airy softness.
You don’t need any complicated styling to make it look elegant.
The warmth and the cozy softness are deeply comforting.
The colors are sophisticated and blend beautifully with any outfit.
I am truly impressed with the quality.
3 February 2026
Reply from PIACENZA 1733
Thank you for your wonderful feedback.
We are delighted to hear that the scarf exceeded your expectations and that you appreciate its lightness, softness and natural elegance when worn.
It is also a pleasure to know that the colours and quality resonate so well with your style and comfort.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
"Michael F" Roma
I was in Rome last December, and visited shop "Michael F", which runs my friend Mr.Stephan Finderberg.
He has only brands "Canali" and "Zegna",and he has showed me scarves "PIACENZA 1733", and I have bought one silk for the spring, but the one for winter blue/light blue made of silk and cashmere I haven't.
When I visted Your web-shop, and recognized the one I have tried in Roma, I was happy that I can buy it on line.
Dr.Vatroslav Bubalo PhD DDS
15 December 2025
Unprompted review
Reply from PIACENZA 1733
Thank you for sharing your experience and kind words.
We are delighted to hear that you discovered our scarves in Rome and later found the same piece on our online shop.
We hope the silk and cashmere scarf you selected will accompany you beautifully in the upcoming season.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
Dear Sirs
Dear Sirs,
Pleaselet me know the trackin number for when it will arrive in South Korea. For making a coat, please tell me which department and whom to contract for inquiries about cashmere 1/9 U, W etc
19 February 2026
Unprompted review
Reply from PIACENZA 1733
Thank you for your message.
For any update regarding the shipment and tracking to South Korea, as well as for detailed information about our cashmere fabrics and coat development, we kindly invite you to contact our customer service team directly, who will be pleased to assist you and forward your request to the appropriate department.
We remain at your disposal for any further support.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
Everything was good
16 January 2026
Reply from PIACENZA 1733
Thank you for your feedback.
We’re glad to hear that everything met your expectations.
We look forward to welcoming you again.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
Excellent quality
Excellent quality, excellent communication and high quality and subtly luxurious without being too loud
4 February 2026
Unprompted review
Reply from PIACENZA 1733
Thank you for your kind feedback.
We are delighted to hear that you appreciate both the quality of our products and the level of communication, as well as the understated, refined luxury we aim to express.
We truly value your support and look forward to welcoming you again.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
High quality & fast shipping
Piacenza's cashmere products and fabrics are always good in quality. The shipments and packaging are also really well, nothing broken, pretty great overall.
14 January 2026
Reply from PIACENZA 1733
Thank you for your kind feedback.
We’re delighted to hear that you appreciate the quality of our cashmere products, as well as the care we put into shipping and packaging.
We truly value your support and look forward to serving you again.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Dear Customer,
thank you for your kind feedback.
We are delighted to hear that you appreciated both the quality of the sweater and the promptness of our service.
We look forward to welcoming you again soon.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
What I have ordered initially online…
What I have ordered initially online was not available but somehow they managed to find me another alternative colour within the same product range. I am very happy with their service, great job. Keep up the good work.
24 September 2025
Reply from PIACENZA 1733
Thank you so much for your kind review.
We’re glad we could find a suitable alternative and that you’re happy with both the product and our service. Your satisfaction means a lot to us, and your words motivate our team to keep doing our best every day.
Customer Satisfaction Team – PIACENZA 1733
Be careful about import duties.
Got a huge bill from FedEx for importation which I was not expecting , not clearly stated on the website that import duties have to be payed. No further orders will be placed by me , which is a pity as the products are good.
24 September 2025
Reply from PIACENZA 1733
Thank you for sharing your feedback.
We sincerely regret the inconvenience caused by the import duties — your comment is absolutely understandable. We’ll make sure to clarify this aspect more effectively on our website, as transparency is very important to us.
We truly appreciate your kind words about the quality of our products and hope to regain your trust in the future.
Customer Satisfaction Team – PIACENZA 1733
Exceptional quality
Material and construction looks superb. Order on Thursday and received the following Tuesday (within EU).
14 October 2025
Unprompted review
Reply from PIACENZA 1733
Thank you very much for your kind words.
We’re delighted to hear that you appreciated the quality and craftsmanship of your garment, as well as the efficiency of our delivery service.
Your satisfaction is our greatest reward.
Customer Satisfaction Team – PIACENZA 1733
If it was possible, 0 stars!
If it was possible, I'd give 0 stars. Purchase made more than a week ago - and paid. Since then, no further action. Several reminders sent per mail, but left unanswered. Zero customer service. Never again!
11 August 2025
Unprompted review
Reply from PIACENZA 1733
Dear Customer,
we are truly sorry to read your disappointment and understand your frustration.
Your order was placed during our summer holiday closure, a period clearly indicated both on our website and in our newsletters. This may have caused the delay and the impression of a lack of response from our side.
We apologize if this information did not reach you clearly enough and for the inconvenience experienced. We assure you that your satisfaction remains our priority.
With sincere apologies,
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Dear Customer,
thank you for your enthusiastic feedback! We are truly pleased that you enjoyed both our garments and the promptness of our service. It is an honor to have you among our fans.
Warm regards,
Customer Satisfaction Team – PIACENZA 1733
Highest quality garments and service!
10 July 2025
Reply from PIACENZA 1733
Dear Customer,
thank you for your kind words. We are delighted that you appreciated both the quality of our garments and the care of our service. Your satisfaction is our greatest reward.
With gratitude,
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Dear Customer,
thank you for your kind feedback.
We’re delighted to hear that everything from the order to the delivery met your expectations.
We look forward to welcoming you again soon.
Warm regards,
Customer Satisfaction Team – PIACENZA 1733
to express my sincere appreciation...
I wanted to take a moment to express my sincere appreciation for your prompt assistance in handling our requests for stamped and signed invoices, especially when customs issues arose.
6 May 2025
Reply from PIACENZA 1733
Dear Customer,
thank you sincerely for your kind words.
We’re truly pleased to know that our team was able to assist you promptly and effectively, especially in such delicate situations.
Your appreciation means a great deal to us and encourages our ongoing commitment to attentive and reliable service.
Warmest regards,
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
We understand that import taxes can be an inconvenience, and we truly appreciate your feedback. Unfortunately, customs duties are determined by local regulations, but we hope that the quality of our products made your purchase worthwhile. If there's anything we can assist you with, please don't hesitate to reach out.
Customer Satisfaction Team - PIACENZA 1733
Reply from PIACENZA 1733
Thank you for your kind review! We're delighted to hear that you loved the scarf and appreciated both the packaging and quality. We hope you enjoy wearing it, and we look forward to serving you again in the future!
Customer Satisfaction Team - PIACENZA 1733
The stola is great
The stola is great. I like the quality and it is a nice item to have. Size, colour and fabric are outstanding.
9 January 2025
Reply from PIACENZA 1733
Thank you for your wonderful review! We're delighted to hear that you love the stola and appreciate its quality, size, color, and fabric. We take great pride in offering exceptional products, and your satisfaction means a lot to us. Enjoy your stola, and we look forward to serving you again!
Customer Satisfaction Team - PIACENZA 1733
Very difficult to communicate with as…
Very difficult to communicate with as emails were not answered.
19 December 2024
Reply from PIACENZA 1733
We sincerely apologize for the difficulty you experienced in reaching us and for the lack of response to your emails. This is certainly not the experience we aim to provide. Please feel free to contact us again with your concerns, and we will prioritize resolving your issue as quickly as possible. Your satisfaction is very important to us.
Customer Satisfaction Team - PIACENZA 1733
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