A beautiful baby camel scarf in its natural caramel colour, with wonderful quality. It is soft and not itchy at all, which is especially important to me as I have sensitive skin. I look forward to i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely exquisite. The combination of silk and cashmere feels incredibly luxurious — soft, elegant and timeless. What makes this scarf truly special, though, is that you are not simply buying... See more
Company replied
I am beyond impressed with my experience at Piacenza! My order arrived beautifully packaged in its original box, and everything was perfectly organized and presented with such attention to detail. The... See more
The entire process was impeccable and easy from start to finish. Since I live in the US, I was surprised at how quickly the order was processed and delivered, too. The fabric is apolaustic to the touc... See more
Company replied
Company details
Contact info
Regione Cisi, 13814, Pollone, Italy
- 015 619 1733
- customercare@piacenzacashmere.com
- www.piacenzacashmere.com
4.6
Excellent
505 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am beyond impressed with my…
I am beyond impressed with my experience at Piacenza! My order arrived beautifully packaged in its original box, and everything was perfectly organized and presented with such attention to detail. The packaging was absolutely stunning and felt very luxurious! Shipping was incredibly fast, and my order arrived right on time. Everything exceeded my expectations. I would definitely shop here again and highly recommend Piacenza to anyone looking for a wonderful shopping experience. Absolutely top-notch!
29 October 2026
Unprompted review
Baby camel scarf 🐪
A beautiful baby camel scarf in its natural caramel colour, with wonderful quality. It is soft and not itchy at all, which is especially important to me as I have sensitive skin. I look forward to it becoming even softer with time 😊
The scarf arrived beautifully packaged in a sturdy blue box, with a lovely note and warm wishes. 🫶
Thank you, Piacenza 1733, for creating pieces with such care and soul!
20 October 2026
Unprompted review
Absolutely exquisite
Absolutely exquisite. The combination of silk and cashmere feels incredibly luxurious — soft, elegant and timeless.
What makes this scarf truly special, though, is that you are not simply buying a beautiful piece of fabric. You are buying a piece of history, craftsmanship and character. There is something wonderful about owning an item that has existed before you and will hopefully be cherished long after you.
A truly beautiful and timeless piece that feels much more meaningful than something newly made and mass-produced. I absolutely love it.
4 September 2026
Reply from PIACENZA 1733
Thank you for your thoughtful words. We're delighted that you appreciate the story and craftsmanship behind this piece. We hope you'll enjoy wearing it for many years to come.
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Thank you for your feedback. We're glad you appreciate the quality of our knitwear and the care behind its creation.
Customer Satisfaction Team – PIACENZA 1733
Great quality
Great fit, soft and just the right thickness to be fine with warm weather and under a pull. Will buy again
15 September 2026
Reply from PIACENZA 1733
Thank you for your lovely feedback. We're pleased to know that you've found a piece that fits so naturally into your everyday style. We look forward to welcoming you back!
Customer Satisfaction Team – PIACENZA 1733
Piacenza is perfection!
The entire process was impeccable and easy from start to finish. Since I live in the US, I was surprised at how quickly the order was processed and delivered, too. The fabric is apolaustic to the touch, the color is fantastic, and the scent is sybaritic. The garment is luxurious and dramatic in a most understated way. I absolutely love it!
23 September 2026
Unprompted review
Reply from PIACENZA 1733
Thank you for such a thoughtful review. It's a pleasure to know that every detail contributed to making your experience special.
Customer Satisfaction Team – PIACENZA 1733
Exceptional craftsmanship and high…
Exceptional craftsmanship and high quality garments. Helpful and pragmatic customer services staff, fast and free delivery.
14 September 2026
Unprompted review
Reply from PIACENZA 1733
Thank you for taking the time to share your experience. We believe that true quality extends beyond the garments themselves, so it's especially rewarding to know that your experience reflected this philosophy. Your appreciation means a lot to our team.
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Thank you for your lovely feedback. It means a great deal to us to know that our pieces have made such a positive impression
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Thank you very much for your kind words. We are delighted to hear that you appreciated both the quality of our material and the service you received. Your feedback is truly appreciated.
Customer Satisfaction Team – PIACENZA 1733
Havent recieved my order after 14 days
Havent recieved my order after 14 days, and the customer support dont answer my questions, ok the company was closed for vacations, may be they should take orders then.
23 August 2026
Unprompted review
Reply from PIACENZA 1733
We are sorry for the inconvenience and understand your concern regarding the delay and the lack of response.
As indicated on our website, our company was closed for the summer break from August 8th to August 31st. Order processing and shipments will resume from September 1st.
We sincerely apologize for the inconvenience this may have caused and thank you for your patience and understanding.
Customer Satisfaction Team – PIACENZA 1733
Terrific as always
22 July 2026
Reply from PIACENZA 1733
Thank you for your continued trust and for your kind words. We are delighted to know that your experience with us continues to meet your expectations.
Customer Satisfaction Team – PIACENZA 1733
The fabrics
The fabrics, colors and trim silhouette from the banded sleeves and waistband make a very fine polo shirt. Shipped promptly in individual deluxe boxes- almost a retail shop experience at my door.
10 August 2026
Unprompted review
Reply from PIACENZA 1733
Thank you for your review. We are pleased to hear that you appreciated the fabrics, colors and details of the polo shirt, as well as the packaging and prompt delivery.
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Thank you for your feedback. We are pleased to hear that you appreciated the quality of our products and our service.
Customer Satisfaction Team – PIACENZA 1733
Serious FedEx service lapses
FedEx delivered the package to an unauthorized tenant within the apartment building. Furthermore, the courier declined to rectify this service failure, necessitating my independent efforts to locate the package. This significant service lapse directly violated the package's condition guarantee, as its integrity was irreparably compromised due to FedEx's decision to deliver it to an individual other than the intended recipient.
8 July 2026
Unprompted review
Reply from PIACENZA 1733
We are truly sorry to hear about your delivery experience, and we thank you for bringing this to our attention.
As soon as we were informed, we reached out directly to the courier to investigate and support the search for your parcel.
We understand how disappointing this must have been, and we remain fully committed to ensuring every step of your journey with Piacenza 1733 reflects the care you deserve.
- Customer Satisfaction Team – PIACENZA 1733
Very good family run business
Very good family run business! Great quality and service. I made a small error on my online order and called minutes after to speak to a very kind customer services lady who couldn't have been more helpful.
Certainly five stars from me!
17 June 2026
Reply from PIACENZA 1733
Thank you so much for these kind words.
Our care for every detail, from craftsmanship to customer service, is something we take great pride in, and we're delighted this came through in your experience with us.
We look forward to welcoming you back soon.
- Customer Satisfaction Team – PIACENZA 1733
Work of art More than a polo shirt,it is an…
More than a polo shirt,it is an expression of heritage, craftsmanship and sophistication. The refinement of the finishes and the harmony of the design transform each garment into a example of understated luxury where exceptional quality is evident both appearance and touch.
15 June 2026
Unprompted review
Reply from PIACENZA 1733
Thank you for your appreciation. It is always rewarding to know that our garments are able to convey the values and passion behind our work. We look forward to welcoming you back and sharing another experience with our brand.
- Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Thank you very much for your kind words.
We are truly delighted to hear that you appreciate the quality of our products and your overall experience with our brand.
Customer Satisfaction Team – PIACENZA 1733
Piacenza is Excellent
Piacenza has proven to proved an excellent product backed by excellent customer service. I look forward to buying more from them.
9 April 2026
Reply from PIACENZA 1733
Thank you very much for your kind and thoughtful feedback.
We are truly delighted to hear that you appreciate both the quality of our products and the level of customer service. We look forward to welcoming you again for future purchases.
Customer Satisfaction Team – PIACENZA 1733
Reply from PIACENZA 1733
Thank you for your kind feedback.
We are delighted to hear that you appreciated the quality of the fabrics as well as the delivery time.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
Everything was perfect !
1 October 2025
Reply from PIACENZA 1733
Thank you for your kind feedback.
We are delighted to hear that everything met your expectations.
Kind regards,
Customer Satisfaction Team – PIACENZA 1733
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.