A beautiful baby camel scarf in its natural caramel colour, with wonderful quality. It is soft and not itchy at all, which is especially important to me as I have sensitive skin. I look forward to i... See more
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Absolutely exquisite. The combination of silk and cashmere feels incredibly luxurious — soft, elegant and timeless. What makes this scarf truly special, though, is that you are not simply buying... See more
Company replied
I am beyond impressed with my experience at Piacenza! My order arrived beautifully packaged in its original box, and everything was perfectly organized and presented with such attention to detail. The... See more
The entire process was impeccable and easy from start to finish. Since I live in the US, I was surprised at how quickly the order was processed and delivered, too. The fabric is apolaustic to the touc... See more
Company replied
Company details
Contact info
Regione Cisi, 13814, Pollone, Italy
- 015 619 1733
- customercare@piacenzacashmere.com
- www.piacenzacashmere.com
4.6
Excellent
505 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great products BUT very bad customer service!
Does not respond to Emails, phone calls end up at the telephone switchboard or occupied lines.
Just buying works but as soon as you need some help you're lost.
But great products alone don't justify such high prices!
7 November 2023
I am an international customer from…
I am an international customer from South Korea. The company helped me kindly with shipping and inquiries. Also, the quality of the product is superb. I have known Piacenza for their superior quality cashmere for quite a long ago, but they never failed to impress me with even better quality than my high expectations. I will be more than happy to purchase products from Piacenza Cashmere 1733.
13 November 2023
Reply from PIACENZA 1733
Thank you for your kind words and for choosing Piacenza 1733! We're thrilled to hear about your positive experience with our shipping assistance and inquiries. It's truly gratifying to know that the quality of our products surpassed your already high expectations. We greatly appreciate your long-standing trust in Piacenza and we look forward to assisting you again.
If you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to let us know.
Excellent quality!
Excellent item , top brand , great communication, fast delivery.
A wonderful cashmere scarf , warm , soft ,the top of Italian quality ! Excellent gift package.
Highly Recommended! 🔝 🔝 🔝
8 November 2023
Reply from PIACENZA 1733
Thank you very much for your enthusiastic review! We are delighted that you found our article excellent and that you appreciated the quality of our products. It is wonderful to know that communication and delivery were excellent. We are happy to know that we met your expectations. Your recommendation means a lot to us! Should you have any further questions or need assistance, please do not hesitate to contact us.
We will be happy to assist you again in the future!
Look no further
Bought the basic grey 400 euro cashmere sweater. The quality of the knitting, sourcing of cashmere and dyeing is top notch. At least for the price. Value for money is very good. Although cashmere is always expensive. Presentation is also great. Packaging, smell, etc. 10/10. Will come back
11 October 2023
Unprompted review
Reply from PIACENZA 1733
Thank you so much for your wonderful feedback! We're delighted to hear that you're satisfied with the quality of the cashmere sweater you purchased. We take great pride in sourcing premium materials and maintaining high standards in the knitting and dyeing process.
We also appreciate your positive remarks about the presentation and packaging.
Thank you for your trust and for choosing our products.
Customer Satisfaction Team @ Piacenza Cashmere 1733
Perfect quality and service
Perfect quality and service. Hope there'll be more women's clothing items in the future.
2 October 2023
Reply from PIACENZA 1733
Thank you for your positive feedback! We're thrilled you found our products and services enjoyable. Your input is highly valued, and we're pleased to know you had a satisfying experience.
We also acknowledge your request for a wider range of women's clothing items. Customer preferences are important to us, and we're actively working to enhance them. Keep an eye out for updates on upcoming collections.
Should you have any additional comments or questions, please don't hesitate to contact us.
Piacenza is for those who prefer the best
We are clients and admirers of Piacenza for more than 15 years. We are seduced by ancient technology of production of the cashmere and by the origen of the animals that donate their fur. For many year the quality of the garments mantened exclusive. And we prefer to buy the best possible.
3 May 2023
Reply from PIACENZA 1733
Dear valued client and admirer,
Thank you sincerely for your kind words and unwavering support for Piacenza over the past 15 years. We truly appreciate your loyalty and trust in our brand.
We are committed to upholding our standards of excellence.
Once again, thank you for your support.
We are grateful to have you as part of the Piacenza family.
Best Regards
Customer Satisfaction Team @ Piacenza Cashmere 1733
Beatiful scarves in good quality
Beatiful scarves in good quality.
Should have been one more star, if you dont have used Fed Ex, bad experience with them!
16 February 2023
Reply from PIACENZA 1733
Thank you for your positive feedback Nöjd.
We take great pride in the quality of our products and are glad to hear that you are satisfied with your purchase.
However, we apologize for any inconvenience caused by the shipping carrier, FedEx. We will take note of your feedback and consider using a different carrier for future orders to ensure a better customer experience.
Customer Satisfaction Team @ Piacenza Cashmere 1733
Quality
Quality, as always, has been very good.
Service has been fast and clear.
Cost is very high
31 December 2022
Reply from PIACENZA 1733
Thank you for your review on the quality of the product and the service you received. We are pleased to know that you were satisfied with the quality of the product and received fast and clear service. We appreciate your feedback and hope to serve you again in the future.
Customer Satisfaction Team @ Piacenza Cashmere 1733
The quality of the cashmere is…
The quality of the cashmere is fantastic….nothing better to start to day with a Piacenza item to wear!!!!…the delivery service was very efficiently and fast.
16 January 2023
Reply from PIACENZA 1733
Thank you for your positive comments on the cashmere product and the efficient and fast delivery service!
We are glad that you had a positive experience with our products.
Customer Satisfaction Team @ Piacenza Cashmere 1733
Customer service is awesome
Customer service is awesome! They are so helpful! Even though the order returned but that’s just because of my personal preference. I highly recommend!
27 January 2023
Unprompted review
Reply from PIACENZA 1733
Thank you very much for your review, Belle! We are glad that our customer service has impressed you positively and that you were assisted in managing your order. We are sorry that the order was returned due to a personal preference, but we are glad that you have recommended our service. We are always available for any other needs. Thank you again!
Customer Satisfaction Team @ Piacenza Cashmere 1733
Reply from PIACENZA 1733
Thank you Anthony!!
Customer Satisfaction Team @ Piacenza Cashmere 1733
I had ordered and paid for goods at the…
I had ordered and paid for goods at the beginning of December, but then never got an answer. Then I emailed asking about my shipment, no response either. Then I asked an italian friend to help me, then it worked, but then the time before christmas was too short and my carpet was no longer available. Then I had to switch to a different quality, but unfortunately that's not the carpet I wanted, otherwise I wouldn't have had a christmas present. Very sad
20 December 2022
Reply from PIACENZA 1733
Dear Mr. Bader,
We are sorry for what happened but we proceeded to write to you immediately to solve your problem together but despite our emails we never received an answer.
Only later did I confirm that thanks to her friend in Italy, we were able to find a solution by replacing the plaid she ordered.
We remain at your complete disposal for any requests.
Best regards
Customer Satisfaction Team @ Piacenza Cashmere 1733
Horrible service
Horrible service
They never reply to your email. They don't care about the order. I emailed them and mentioned they sent the wrong colour to me. No one care about it.
No apologies, No reply, No action
5 January 2023
Unprompted review
Reply from PIACENZA 1733
I'm sorry to hear that you had a negative experience with our service. However, I would like to point out that we strive to provide quality service to all of our customers and it is disheartening to know that we failed to meet your expectations in this specific case. I assure you that we will take your feedback into consideration to improve our service in the future.
Customer Satisfaction Team @ Piacenza Cashmere 1733
Top quality of the sweaters.
Top quality of the sweaters.
I own sweaters purchased in 2004.
They are still in excellent condition
Easy to order and quick delivery of the sweaters
10 December 2022
Reply from PIACENZA 1733
Hi James!
Thanks so much for your feedback!
We are delighted with this.
A warm greeting!
Customer Satisfaction Team @ Piacenza Cashmere 1733
Reply from PIACENZA 1733
Thank you so much Charles!!
Customer Satisfaction Team @ Piacenza Cashmere 1733
Prices are ok after discount,
Prices are ok after discount,, And Quality matters to me too and you have it dear.
Good job
31 December 2022
Reply from PIACENZA 1733
Thank you Essam!
Best Regars
Customer Satisfaction Team @ Piacenza Cashmere 1733
Strong Fragrance
We loved the cashmere beanie…it was delivered quickly and packaged beautifully, but it came with an awful fragrance…very strong. We would not order again if every item came with that scent.
25 December 2022
Reply from PIACENZA 1733
Dear Diane,
the fragrance he found is our Orphea.
A unique product that has continued to pamper our customers for years, protecting the quality of our products because they are mothproof.
If you want to buy again, you can do it without problems, I've put a note next to your user so you won't receive this fragrance next time.
We are sure that you have done what we appreciate, thanks again for having purchased a Piacenza Cashmere 1733 product.
Customer Satisfaction Team @ Piacenza Cashmere 1733
I really enjoy the moment I wear it
I really enjoy the moment I wear it.
I really appreciate your service.
Wish you all Merry Christmas and Happy New Year!
30 November 2022
Reply from PIACENZA 1733
Thank you Yi Li! your review makes us really happy and certain that we have worked correctly.
We are happy to have met your expectations!
Come back soon to visit us on www.piacenzacashmere.com
Best wishes and Happy Holidays
Customer Satisfaction Team @ Piacenza Cashmere 1733
The beanie…
Surely Piacenza 1733 has the best cachemire quality and this year I have experienced they are also excellent problem solving team… Very Good job customer care team: the beanie arrived and has been a perfect Christmas present!
27 November 2022
Reply from PIACENZA 1733
Thank you Paola! your review makes us really happy and certain that we have worked correctly.
We are happy to have met your expectations!
Come back soon to visit us on www.piacenzacashmere.com
Best Regards!
Customer Satisfaction Team @ Piacenza Cashmere 1733
I ordered for delivery to the UK and…
I ordered for delivery to the UK and the service and speed of delivery were excellent. The quality of the product ordered was exceptionally good. Would definitely order again,.
30 November 2022
Reply from PIACENZA 1733
Thank you so much Elizabeth!
Come back soon to visit us on www.piacenzacashmere.com
Customer Satisfaction Team @ Piacenza Cashmere 1733
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