Pesa Reviews 201

I had a frustrating experience with Pesa money transfer. My transaction was delayed for several hours and remained under review with very limited communication from customer support. The transfer was only completed after 12:00 midnight, which caused unnecessary stress and inconvenience.

Although the money eventually arrived, the delay and lack of clear updates were disappointing. A reliable money transfer service should communicate properly and process transactions on time, especially when customers are sending urgent funds.

I hope they improve their customer service and transparency so others do not go through the same experience.

Fast, reliable and higher rate

The rate is the highest and the transaction processing time is faster.

Great service 👏

Fast, easy to use and nice interface

I really like pesa over All,
And this is my best of the bests app for transactions, with 24/7 customer care

Easy seamless transaction. Payment very fast.

Pesa are fraudsters who have no license to operate in the UAE and they’re using a third party. They’re the only money sending application in UAE that needs you to log into your bank via their application thereby giving them access to your account and funds. They removed 550 aed from my account on 2nd May and till date, the funds is no where to be found but my bank confirmed the debit was in favor of Pesa with the below details
Account number- AE20960000691060001031
Account name- Pasepeer payment limited
Bank name - ZAND bank PJSC.

Other money sending application only make use of debit card but Pesa doesn’t and requires you to log into your account via their application thereby compromising your log in details. This is how they carried out this 550aed debit on my account and has refused to give value for it for 5 days now. They’re claiming they can’t trace the funds. I have receipt prove that you took money from my account and I can provide my bank statement of account too.
Pesa is fraudulent

The application is great.
And the payment steps are quite simple!

So far so good, kudos for a 5 star

Very convenient and easy accessible

You’re reliable and always in the lead of the other money transfer platform in terms of rate and I also recommend if you work on speeding up debiting our account so that we can additional fund to make more transactions.

The speed of transaction

This company left me stranded overnight and stole days of my life

I am writing this review so nobody else has to go through what I experienced with Pesa.
On Sunday 19th April 2025 my account was suddenly restricted without warning. I received an email stating the restriction was placed “as per my recent request.” I made absolutely no such request. The only activity on my account was a legitimate family transfer from my brother.
As a direct result of this restriction I was left physically stranded overnight with no money, no food and no means of transport. I spent the entire night outside unable to get home. I then had to work a full shift the following Monday having not eaten or slept because Pesa locked me out of my own money without any valid reason.
I contacted their support repeatedly for over 40 hours. I spoke to Segun, Idris and Mariam. Every single response was a copy and paste script. “We have escalated your case.” “Please bear with us.” “We understand your frustration.” Not once did anyone actually help me. They even called me the wrong name on Twitter.
They later admitted in a second email that the restriction was caused entirely by THEIR OWN security system update completely contradicting their initial email which falsely blamed me. So they lied to me from the very beginning.
Their verification system during this period only accepted passports and residence permit despite the UK no longer issuing BRP cards. When I told them my passport was expired and I had no BRP, their own agent told me to upload my driving licence. Their portal doesn’t even have an option for driving licences. Complete incompetence from a supposedly FCA regulated institution.
I had to file a formal complaint with the Financial Ombudsman Service before they finally restored my access after over 40 hours. My Ombudsman case is now active.
But it doesn’t end there. The very same day they restored my access I attempted a simple NGN to GBP exchange. It got stuck In Progress. I tried again the following day with a larger amount same thing. Stuck overnight. It is now Saturday morning, nobody is responding to me and I still cannot access £101.27 of my own money.
This is not a one off mistake. This is a pattern of failure from a company that does not care about its customers. They are FCA regulated under FRN 931425 and I intend to ensure the regulator is fully aware of their conduct.
If you are considering using Pesa please read this review and think very carefully. Your money is not safe with them and when things go wrong they will leave you stranded, ignore you and lie to you.
Avoid at all costs.

Recently had my transaction delayed as well. Communication was not very good, but they are definitely NOT scammers. My money was refunded back to as soon as I requested for it. I think they need to improve in communicating with their customers when they are experiencing challenges with the APP.

Currently I am unable to transfer.. 24 hrs, i have been trying to send money to love ones abroad..no customer service reply.. just generic AI reply, bad experience DO NOT USE as there is no customer service and no accountability, no one to be held responsible if there is problem with the app or the company goes burst

This app is a scam and robbery scheme, I deposited money into my Pesa wallet and instantly my account was restricted. I have done everything possible and used all other means to reach them but no response. I am taking my campaign against this sham scam app on all social media platform La to alert people. They are thieves and a fraud company ripping people off. PESA IS A SCAM CAMPAIGN

Terrible experience. Do not trust them with your money.
First, they failed me during a family emergency by holding a $700 transfer for 3 days. Then, my account was compromised on April 8th. Despite notifying them within an hour of the unauthorized transfer, they’ve provided zero updates. Their "customer service" is just a delay tactic. Other apps allow instant funding via debit card; Pesa is slow, insecure, and unresponsive.

Wish there was a zero star
Money for my bills is being held with no explanation they don’t respond to any of my messages and put me in such a bad financial situation
I’m currently going through eviction from my home
Avoid them at all costs
I will escalate this issue anyways and means possible