This company is completely a mess, I’ve got a call from one of their agent and uses one of the bank credit transactions information very easy. I am currently asking a full demand to cancel the transac... See more
Company replied
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I have a Animation project commissioned and the animator wanted me to pay for some of the project using USDT through Binance. I created an account and went throught all the ID checks which I don't lik... See more
Company replied
I saw a lot of negative comments at first, which made me hesitant to use this service. However, I decided to try depositing money on Binance through Paymonade and everything worked smoothly and... See more
Company replied
One star is still too good for Paymonade… I don’t understand why Binance works with such a miserable „partner“. They are ruining Binance‘s business. It is impossible to verify an account and buy crypt... See more
Company replied
You should know
1.8
Poor
242 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I highly recommend using Paymonade's customer service
I highly recommend using paymonade's customer service if you encounter any issues. They are prefessional and provide adequate and clear information that I need.
13 February 2024
Reply from Paymonade
Dear user,
We're glad to hear that you had a positive experience with us.
Feel free to contact support@paymonade.tech if you have any questions.
Thank you for your support!
Best regards.
I have an issue using the app due to…
I have an issue using the app due to Policy compliance. I sent an email to support and they fix the issue immediately.
9 April 2024
Unprompted review
Reply from Paymonade
Dear Pablo,
Thank you for sharing your feedback, we are glad you had a great experience.
If you have any questions, feel free to reach out at support@paymonade.tech
Best regards
Edit: after 2 weeks got my refund!
7 April 2024
Unprompted review
Reply from Paymonade
Dear user,
We are sincerely sorry for your unpleasant experience.
We understand that waiting can be frustrating, and we genuinely appreciate your patience.
For any failed transaction,the funds will be returned to your card based on the standard duration for working days which will be 3 to 5 or more.
We surely following up closely for you regarding this matter and will get updated on your email thread.
Feel free to contact support@paymonade.tech if there’s any additional questions or you need further assistance.
Best regards.
Standard Bank transfer was faster - Happy End story
Standard Bank transfer was faster.
It is not true that sending money to Binance is instant.
The worst is that I sent many emails to support and no one has replied.
Update: 06.04.2024 - I can confirm that I got a reply within 24 hours to my email. I'm still waiting for my transfer. I was asked to do additional KYC verification by logging into the portal. In case someone needs to do the same. The platform login URL is the one you are redirected to when do the money transfer from Binance (the page where you provide your email)
I'm expecting more information on Monday.
Update: 08.04.2024 : My transaction/account required additional KYC (It might take even weeks) so I asked to cancel my transaction and return funds. Got email confirmation that it should be returned back within 3-5 business days. I also noticed that on the webpage paymonade is a Login button. Click it, provide your email and there under "History" you can see the status of your all transactions. Now there I can see the status w/o the need to contact support via email.
Now waiting for the return. Will update my post when receive the transfer.
Update: 10.04.2024: I just received my money back in my bank account. So my story ended with a smile on my face :)
Lessons learned:
1. Before you send money please check the limits of the transactions that can force additional verification
2. Most probably additional verification will take weeks
3. Split the whole money you'd like to invest min in to 4
4. It is better to use Standard Bank Transfer for bigger amounts.
5. Check options of the support and reply from the service you plan to use.
Overall I'm giving 4 stars. Support started to reply within 24h, and w/o any issue they marked my transfer as failed to initiate transfer return to my bank account.
Hoping that above will help other users.
5 April 2024
Unprompted review
Reply from Paymonade
Dear user,
We are sincerely sorry for your unpleasant experience.
Please note there are several possible reasons you didn't receive the transfer:
1. The transition is still on the way (SEPA may take up to 3 business days to be processed.)
2. The transition was not sent to us.
3. The transaction failed/expired. Please be advised that for expired and failed transactions the amount will normally return to the account in 3 to 7 working days or more based on the bank policy.
4. The transaction trigger EDD
If you haven't received it, please provide more details for us to check further. We appreciate your understanding.
We aim to response to all emails in 24 hours, please kindly wait for our reply when it’s within the timing.
Feel free to contact support@paymonade.tech if there’s any additional questions or you need further assistance.
Best regards.
I have Dealing with them a lot of times…
I have Dealing with them a lot of times and they never disappointing me 😀.
5 April 2024
Unprompted review
Reply from Paymonade
Dear user,
Thank you for sharing your feedback, we are glad you had a great experience.
If you have any questions, feel free to reach out at support@paymonade.tech
Best regards
Money entering instantly its what means…
Money entering instantly its what means a 5 star app!! Thanks
2 April 2024
Unprompted review
Reply from Paymonade
Dear user, we appreciate your time to rate and keep supporting us.
If you have any questions, feel free to reach out at support@paymonade.tech
I transfered money in Binance using…
I transfered money in Binance using Paymonade. They say the transactions are instant or take maximum 1 day.
Well, i deposited money through them on 22.03, that is 12 days now.
Not only have they not transferred the money, but they are also not replying to emails (which is the only way to contact them).
If a Paymonade representative reads this then i hope you are more willing to answer here then during real customer relations. You can also check that my story is true, my account number being GB74CLJU00997189019565
22 March 2024
Unprompted review
Reply from Paymonade
Hi Sten,
We are sincerely sorry for your unpleasant experience.
We surely have prioritised your matter and awaiting updates on the transaction status.
We understand that waiting can be frustrating and we will get you updated on this as soon as possible on this matter
Best regards.
Paymonade lost/steel my money?
Paymondae look like a totally unprofessionel company. I wanted to pay into my Binance account through paymonade, 1000 euro
They wrotee it take maximum 1 day but most of the cases the money is there in a second.
The money is nowhere, it is diseppaerad somewhere, they don't give a clear answer for my question when I ask them.
There is no people who are answering, only chat bots.
The only thing I don't understand how can Binance use them as a solution.
I highly recommend to avoid them, i really afraid I lost my 1000 eur, or I have to "fight" for it. As I see many other reviewers say they don't have there money since weeks. It is an unfair company, i felt like cheated amd already lost ca 25% on the crypto what I wanted to buy because i can't use my money. Now i have a real doubt that i ever seen my 1000 eur back.
27 March 2024
Unprompted review
Reply from Paymonade
Dear user,
We are sincerely sorry for your unpleasant experience.
Please note there are several possible reasons you didn't receive the transfer:
1. The transition is still on the way (SEPA may take up to 3 business days to be processed.)
2. The transition was not sent to us.
3. The transaction failed/expired. Please be advised that for expired and failed transactions the amount will normally return to the account in 3 to 7 working days or more based on the bank policy.
If you haven't received it, please provide more details for us to check further. We appreciate your understanding.
Feel free to contact support@paymonade.tech if there’s any additional questions or you need further assistance.
Best regards.
Paymonade seems to be safe and fast 🏃♂️
Paymonade seems to be safe and fast it takes a few minutes to set it all up but then transfers from my revolut went through in second and arrived instantly on my Binance app 😀
Make sure you've been verified to avoid deposit issues 🙃
will find out more how things go with them and update accordingly 😉
28 March 2024
Unprompted review
Reply from Paymonade
Dear user, thank you so much for your support!
We're thrilled to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards
This is a scam
This is a scam, I tried to send 100 euros from revolut to binance, and it never arrived. Stay away.
EDIT: I have contacted support multiple times, I have sent them the transaction confirmation report from my bank multiple times, yet one month after they have not returned my money.
1 March 2024
Unprompted review
Reply from Paymonade
Dear user,
Our sincere apologies for your experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
I haven’t seen awful customer service
I haven’t seen awful customer service. Zero support for clients! I could not sing up because login page shows failed verification but support service says go through verification and download documents. They can’t read or what?? 5 days these unprofessional staff beat around the bush with unsolved problem. Time is money! Every client pay for transaction and the company doesn’t provide any care about us! Shame of you!
22 March 2024
Unprompted review
Reply from Paymonade
Dear user, our sincere apologies for the experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Have stolen £1450 from me
Have stolen £1450 from me. When i have sent payment they took the money out of my account aaid it was a failed payment and that they have issued a refund and i have never gotten the money back. I will also report to the authorities
Update i have spoken multiple times with my bank and they have confirmed no incoming payments and that there is no freeze on any income payments and that i should have received it if any were incoming. It has now been over two full weeks since it happened and i have sent two emails to your support email with no answer.
12 March 2024
Unprompted review
Reply from Paymonade
Dear user,
Our sincere apologies for the inconvenience.
For failed transactions the amount will normally return to the account in 3 to 7 working days or more based on the bank policy. Kindly reach out to your bank if you haven't received it.
We appreciate your understanding.
If there’s any additional questions or you need further assistance, please feel free to reach out to
support@paymonade.tech
Best regards.
Do NOT do business with them
Do NOT do business with them! I made the mistake and thought that Binance would only work with reliable payment partners. Transferred a lot of money through them and have not seen it since. First due diligence which I passed, but now it has been over a week and they are not crediting the amount to my Binance account. I am beginning to worry that they are planning to steal the money
21 March 2024
Unprompted review
Reply from Paymonade
Dear user,
Our sincere apologies for your experience.
We truly understand the inconvenience caused as the additional verification needs to be completed.
Rest assured that our team is working diligently on your transaction status upon the completion of your additional verification.
We will surely get you updated as soon as possible upon receiving confirmation.
If there's anything else you need assistance with or if you have any additional questions, please feel free to reach out to support@paymonade.tech
Best regards.
Nice customer service
In my experience customer service is quick and helpful. Binance deposit went through smoothly.
17 March 2024
Unprompted review
Reply from Paymonade
Dear user, thank you so much for your support!
We're thrilled to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
Easy simple and also safe.
I was worried that my money will be gone since its my first time trying buying some crypto. Its been all good on Paymoande until now.
29 February 2024
Reply from Paymonade
Dear user, we appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries. Best regards.
EASY INTERFACE
EASY INTERFACE! I LOVE THIS PLATFORM. IT PROSESSES WELL AND PRICES ARE GOOD. IT SHOULD BE MORE POPULAR.
28 February 2024
Reply from Paymonade
Dear user, thank you so much for your support! We're thrilled to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
so excited that I finally bought crypto…
so excited that I finally bought crypto for the first time. Thanks Paymonade! I will try more, and see other different kinds of cryptocurrencies.
29 February 2024
Reply from Paymonade
Dear user, thank you so much for your support! We're thrilled to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
Definitely do not recommend.
24 hours after my SEPA deposit - the money are NOT in my binance account and still waiting. Very slow support. Definitely do not recommend.
14 March 2024
Unprompted review
Reply from Paymonade
Dear user, our sincere apologies for your experience.
Some banks support SEPA instant which should be processed in a few minutes, others only support SEPA Credit Transfers, which can take up to 3 business days to be processed. .
We would appreciate if You reach out to support@paymonade.tech for more information with the transaction details. Best regards.
Kind and prompt response to inquiries
Kind and prompt response to inquiries. Fast resolution.
14 March 2024
Unprompted review
Reply from Paymonade
Dear user, we appreciate your time to rate and keep supporting us.
We're delighted to have been able to assist you.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards
They answered me very quickly
They explained to me step by step what I had to do.
Thank you! 🙏
12 March 2024
Unprompted review
Reply from Paymonade
Dear user, we appreciate your time to rate and keep supporting us.
We're delighted to have been able to assist you.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards
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