This company is completely a mess, I’ve got a call from one of their agent and uses one of the bank credit transactions information very easy. I am currently asking a full demand to cancel the transac... See more
Company replied
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See what reviewers are saying
I have a Animation project commissioned and the animator wanted me to pay for some of the project using USDT through Binance. I created an account and went throught all the ID checks which I don't lik... See more
Company replied
I saw a lot of negative comments at first, which made me hesitant to use this service. However, I decided to try depositing money on Binance through Paymonade and everything worked smoothly and... See more
Company replied
One star is still too good for Paymonade… I don’t understand why Binance works with such a miserable „partner“. They are ruining Binance‘s business. It is impossible to verify an account and buy crypt... See more
Company replied
You should know
1.8
Poor
242 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Paymonade
Dear user, thank you so much for your support!
We're thrilled to hear that you had a great experience.
We appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards
Just took my money without any regret…
Just took my money without any hesitation, now they tell me it's on my banks end whilst I can clearly see it's on the paymonade's side. Couple K's were deposited
7 August 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to check on the transaction status effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Gave my data for nothing, transferred didn't work
I wanted to buy a deep on Binance. I go to deposit section and select instant deposit. Then I'm forwarded to some kind of strange authentication process, where some company harvested all of my data. Now I finally can transfer money to Binance and well, it is just another bank transfer. But I still hope, money will arrive instantly. Nothing happened on this day. On next day, I get notification that payment failed and money will be transferred back in 3-5 days. Shame on you paymonade, shame on you binance.
6 August 2024
Unprompted review
Reply from Paymonade
Dear user,
We are sorry to hear you had an unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively on the reasons, it will be appreciated if you could contact us via support@paymonade.tech We are here to help in.
Best regards
Deposit takes forever
Deposit takes forever, even though it says 'instant'. Some deposits don't arrive at all, and have to be send back, which takes another 3-5 days.
It is slow. If you want bitcoins instantly, don't use this. You can expect to wait atleast a week.
24 July 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Transferred 24,000 euros from my Swiss…
Transferred 24,000 euros from my Swiss Bank
Neon, through international transfer Wise on Binance. The money was stuck for 3 weeks because Binance does not like Wise transfers. I took the transfer receipt from Wise and showed it in Binance and Paymonade. As a result, Paimonade transferred the money back to my second card with german IBAN.
Good luck to everyone, friends!
4 July 2024
Unprompted review
Reply from Paymonade
Dear user,
We appreciate your time to rate and keep supporting us. Our sincere apology for your unpleasant experience here.
Please be advised to ensure a smooth and successful transaction in future, please use the bank account that matches with the owner's name registered with us.
If there's anything else you need assistance with or if you have any additional questions, please feel free to let us know. We're here to help.
Best regards.
Good service
Have used paymonade in 4 transactions. It worked flawlesly with low fees.
3 July 2024
Unprompted review
Reply from Paymonade
Dear user, thank you so much for your support!
We're thrilled to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards
Worked as it should
I used it to get money from Binance back into my bank account. It worked as it should. Unfortunately, I didn't realize that I would automatically create an account with the provider and always receive all notifications. The account could then only be deleted with the help of support instead of independently, which is actually standard. However, the support team was very helpful and closed the account.
1 March 2024
Unprompted review
Reply from Paymonade
Dear user, we appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries. Best regards.
Incompetents
The legal department of this company is incompetent. I've transferred 19000€ via SEPA from a bank in the eurozone. Paymonade kept the money one day and then returned 18999.6€ saying that I need to pass more verifications.
But the legislation says that when the money comes from a bank that is subject to the same KYC rules then it should be assumed that the sending bank has performed all the necessary AML checks and no additional verifications are required on the receiving side.
26 June 2024
Unprompted review
Reply from Paymonade
Dear Sorin,
We are sincerely sorry for your unpleasant experience.
To remain compliant with the regulations we are obliged to ask for additional information/documentation to properly verify source of funds and source of wealth. Not is this only a law requirement, it is also to ensure customers' safe experience and confidence.
Please kindly reach out to us via support@paymonade.tech. We are here to help in.
Best regards.
I deposit via Paymonade
I deposit via Paymonade, but the money came back.
No idea, why it didn’t get to Binance.
1 July 2024
Unprompted review
Reply from Paymonade
Dear Valerija,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Problem with AU Bank
I tried a few times to use this website to transfer money to Binance but after verify don't accept any bank cards from Australia. IT IS rubbish
24 June 2024
Unprompted review
Reply from Paymonade
Dear Alireza
To better understand the specific issue you've encountered and to address it effectively, it will be appreciated if you could contact us via support@paymonade.tech We are here to help in.
Best regards
I did SEPA INSTANT
I did SEPA INSTANT, My money just vanished? Customer service does not answer and it’s been 3 days now. PLEASE ANSWER BACK, Thank you.
21 June 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
I have just tried to transfer funds to…
I have just tried to transfer funds to my Binance account via Paymonade, as I already did in the past, but after being transferred to paymonade.tech after initiating payment I get some random page that says the domain has expired!
This looks very fishy to me, and I would not be comfortable using this service again. If they really let the domain expire my trust in this service is gone.
14 June 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Transfers work, website unavailable for due diligence
Transfers via paymonade to Binance accounts have been working well so far. One that was rejected for no discernible reason went through in the second attempt in smaller installments.
The due diligence process is more worrying though. Documents are rejected with no reason given, and the paymonade.tech link in the email footer leads to a defunct address (“expired”). Please fix this, thanks.
Edit 15.6.: paymonade.tech is online again.
14 June 2024
Unprompted review
Reply from Paymonade
Dear user, we appreciate your time to rate and keep supporting us.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
for my long journey in IT sadly i never…
for my long journey in IT sadly i never had more worse situation in my life, i can describe it as a non professional. I tryed to send money to binance via paymonade as they say that this would b very quickly, so tryed i, i started the process and system send me the requirement of verification, thats ok - done, by some reason i dont realy already remember it stucked... that was friday midday :D. ok i got point that it wont be so quickly... monday came.. no changes... 10 days left... i wrote them letter to understand whats happening.... and as a result my account was suspended :D, i tryed again, but still suspended... and blocked for new registration.. i wrote them down to understand WHY the hell.... and they send me to Terms and Conditions point 5...... where i didnt find anything only that possibly pictures of ID were not well readable.... or they didnt like word HELL in conversation after a 10 days waiting.... welll very very bad service
5 May 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Waiting for Support!
I have reached out to customer support but still no update. I made a transfer from my finance. But I got an email saying the transaction failed and the amount will be refunded. But I still haven't received this. Please fix your system!
26 April 2024
Unprompted review
Reply from Paymonade
Dear Gabriel,
We are sincerely sorry for your unpleasant experience.
We have addressed this matter to you with more information on your email. We truly feel your frustration and we are working diligently to get you updated.
Please kindly reach out to support@paymonade.tech if you have any questions.
Best regards.
This is an absolut scam
This is an absolut scam! I wired 200€ instantly to buy crypto at binance. The wire was successfull but than i get an email.
What is the email about you ask? The payment couldn't be processed so they wire it back in 3-5 buisness days.
So the money is on their account but couldn't be processed? So now they have my money and can do what they want with it for the next 3-5 buisness days. Nice
29 April 2024
Unprompted review
Reply from Paymonade
Dear Kunde,
We are sorry to hear you had an unpleasant experience.
Please note there are several possible reasons you didn't receive the transfer:
1. The transition is still on the way (SEPA may take up to 3 business days to be processed.)
2. The transition was not send to/reach us
3. The transaction failed/expired.
4. The transaction trigger EDD
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Incompetent, corrupt, and a scam
DO NOT USE PAYMONADE FOR ANY TRANSACTIONS WITH BINANCE.
If a payment went through and you got your money then be happy and run, to never use this method again.
Phishing warning, Scam warning!
Thank God and my Bank that already had the company on a scam/Phishing list, and therefore I did not lose money, but I consider this company to definitely be fishy, phishy, corrupt, and extremely incompetent.
I hope for their downfall.
17 April 2024
Unprompted review
Reply from Paymonade
Dear Mikael,
We are sorry to hear you had an unpleasant experience
Please note there are several possible reasons you didn't receive the transfer:
1. The transition is still on the way (SEPA may take up to 3 business days to be processed.)
2. The transition was not send to/reach us
3. The transaction failed/expired.
4. The transaction trigger EDD
We understand that waiting can be frustrating and we aim to get you updated on as soon as possible on this matter
We have addressed this matter to you with more information on your email.
If you have any additional questions, please reach out to support@paymonade.tech
Best regards.
STAY AWAY UNTIL FURTHER UPDATE
STAY AWAY UNTIL FURTHER UPDATE. I have used the service via binance and transferred 20.000 Euro to their bank account.I used the service the same way at the same day for 100 Euro, where the money arrived after 4 hours. BUT the 20k I transferred the same way at the same day haven't arrived still (it is now 4 days even though on binance it claimed "instant to 1 day"). My bank has confirmed that the money has been sent and ID verification is already done by binance so they 1) have the money and 2) further ID verification is not needed. Still customer service has answered me after 2 days they "do not see" the money and now hasn't answered since 2 days. STAY AWAY UNTIL FURTHER UPDATE.
18 April 2024
Unprompted review
Reply from Paymonade
Dear Michael,
We are sincerely sorry for your unpleasant experience.
Please note there are several possible reasons you didn't receive the transfer:
1. The transition is still on the way (SEPA may take up to 3 business days to be processed.)
2. The transition was not sent to us.
3. The transaction failed/expired.
4. The transaction trigger EDD
We understand that waiting can be frustrating and we aim to get you updated on as soon as possible on this matter
Feel free to contact support@paymonade.tech if there’s any additional questions or you need further assistance.
Best regards.
I have never approved my debit card to…
I have never approved my debit card to be used by Paymonade. Truthfully, I had no clue what was Paymonade until I saw an unauthorized transaction of $100 extracted from my debit card in my bank statement. I can't tell if this fraudulent activity was from Paymonade's end or was it from a random customer they had, but one way or the other, customer service was a joke. I sent them a request to look into the transaction. The last response I received was December 21, 2023. And right now it is April 19, 2024. The response was simply to mention that a team member will be right with you. That has not been updated til this moment. So my recommendation would be to STAY FAR.
19 December 2023
Unprompted review
Reply from Paymonade
Dear Racquel,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively, it will be appreciated if you could contact us via support@paymonade.tech We are here to help in.
Best regards
Request 156
Request 156
Transfered 350€ to Binance because it claimed to be a fast service. Still haven't recieved my money, nor did paymonade register my transaction. "24/7" customer support does not reply to mails.
Stay away!
13 April 2024
Unprompted review
Reply from Paymonade
Dear Christopher,
We apologize for the inconvenience you experienced.
Please note there are several possible reasons you didn't receive the transfer:
1. The transition is still on the way (SEPA may take up to 3 business days to be processed.)
2. The transition was not sent to us.
3. The transaction failed/expired.
4. The transaction trigger EDD
If you haven't received it, please provide more details for us to check further. We appreciate your understanding.
We aim to response to all emails in 24 hours, please kindly wait for our reply when it’s within the timing.
Feel free to contact support@paymonade.tech if there’s any additional questions or you need further assistance.
Best regards.
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