This company is completely a mess, I’ve got a call from one of their agent and uses one of the bank credit transactions information very easy. I am currently asking a full demand to cancel the transac... See more
Company replied
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See what reviewers are saying
I have a Animation project commissioned and the animator wanted me to pay for some of the project using USDT through Binance. I created an account and went throught all the ID checks which I don't lik... See more
Company replied
I saw a lot of negative comments at first, which made me hesitant to use this service. However, I decided to try depositing money on Binance through Paymonade and everything worked smoothly and... See more
Company replied
One star is still too good for Paymonade… I don’t understand why Binance works with such a miserable „partner“. They are ruining Binance‘s business. It is impossible to verify an account and buy crypt... See more
Company replied
You should know
1.8
Poor
242 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Works quickly if you set it up correctly
Tested it last night with a small amount after reading these reviews. Took less than 24 hours to deposit into my account.
12 December 2024
Unprompted review
Reply from Paymonade
Dear user,
Thank you for sharing your wonderful feedback.
We're glad to hear you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries or feedback on improvement.
Best regards.
I have lost my money
I sold my Crypto on Binance and was taken to Paymonade Tech to transfer payments from them to my bank. It turns out Paymonade does not accept NZ Bank cards. Lucky, I had my WISE payment visa debit card and was accepted.
The transaction was processed on 16th November. The money did not show in my card or on my Wise Statement. WISE system did detect the payment, but it was cancelled because they were unsure where the payment is coming from and because my name is Muhammad.
Anyway. I contacted Paymonade through their shitty customer support email system only. So, you cannot talk to anyone. and every time the customer service people demand proof of funds cancelation which I have provided. But every time they ask for this, and I have not been able to progress beyond this. I just hate this... This is our hard-earned money. and they just don't care. They should at least have a contact number where you can call. I think they want to save most of their money and expenses.
16 November 2024
Unprompted review
Reply from Paymonade
Dear Muhammad Arsalan,
We are sincerely sorry for your unpleasant experience.
We understand how frustrating it can be and sincere apologise for any inconvenience caused you.
We deeply regret this outcome and are currently working closely with our team and payment partner to resolve the issue as quickly as possible. As soon as we receive a response from our team, we will immediately inform you.
Please reach out to us by emailing support@paymonade.tech for more inquiry. We are here to help.
Best Regards
I have been trying to sell via Binance…
I have been trying to sell via Binance which directs me to you however you are now stating at point of sale you do not support payment method in New Zealand??? Very,very poor customer service and still no resolution. Losing money as I cannot sell.
10 December 2024
Unprompted review
Reply from Paymonade
Dear James,
We are sincerely sorry for your unpleasant experience.
We understand that this may be disappointing and apologize for any inconvenience caused. Paymonade do support New Zealand for sell to card.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
The worst Payment solution one can ever…
The worst Payment solution one can ever find.
I took a withdrawal from Binance and one of the options there was Paymonade, the withdrawal was done last Friday and ever since, the money is nor in my bank account or back in my Binance account. The guys from Paymonade kept on talking nonsense providing me with ARN numbers. When I checked it with my bank, they didn't see any pending transactions with such ARN nor any movement from Paymonade so obviously, the money disappeared.
28 November 2024
Unprompted review
Reply from Paymonade
Dear user,
We are sincerely sorry for your unpleasant experience.
We understand how frustrating it can be and sincere apologise for any inconvenience caused you.
The ARN should indeed be locatable for the transaction, and we will prioritise verifying this for you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
I use paymonade to buy crypto with my…
I use paymonade to buy crypto with my card on Binance. And it perfectly do it’s job. Very fast transaction. I will keep using it!!
27 November 2024
Unprompted review
Reply from Paymonade
Dear user,
Thank you for sharing your wonderful feedback.
We appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
Transfer
Hi.
Easy to use the platform.
And my transfere went smoothe without problems.
And i Got a feeling it is safe to use
24 November 2024
Unprompted review
Reply from Paymonade
Dear user,
Thank you for your feedback.
We appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
It was very quick and efficient
I did transaction once, it was very quick and efficient.
12 November 2024
Unprompted review
Reply from Paymonade
Dear user,
Thank you for sharing your wonderful feedback.
We're glad to hear you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries or feedback on improvement.
Best regards.
All is nice!
25 November 2024
Unprompted review
Reply from Paymonade
Dear user,
Thank you for sharing your wonderful feedback.
We appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
All the process fast and efficient.
All the process fast and efficient.
Thanks
19 November 2024
Unprompted review
Reply from Paymonade
Dear user,
Thank you for sharing your wonderful feedback.
We appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
Paymonade works
Paymonade works. I was able to convert USDT to EUR and transfer EUR to my EU bank account with the help of Paymonade. Within 1 minute! They offer a good exchange rate and charge a minimal fee (0.3 EUR). I am pleasantly surprised with the speed of the transfer and ease of execution.
23 November 2024
Unprompted review
Reply from Paymonade
Dear User,
Thank you for sharing your feedback.
We're thrilled to hear that you had a great experience.
Feel free to contact at support@paymonade.tech if there are any additional queries.
Best regards.
Absolute garbage
Absolute garbage. Went through the sign up and verification process, uploaded the requested information and documents, only to get a 'verification failed' notice. Contacted customer service, and was told 'Unfortunately, the documentation provided during the Know Your Customer (KYC) verification process did not meet our company's requirements.', but no reason why, and told 'our system currently does not allow for a reset of the verification process'. No reason why the requested documents weren't verified, no ability to correct it, or provide more supporting documentation.
You get one chance to guess what they will accept. Don't guess wrong! Hint: Government issued identification is not good enough.
22 November 2024
Unprompted review
Reply from Paymonade
Dear Jason,
We're sorry to hear about your experience with the KYC process and any inconvenience this may caused. Ensuring a smooth and secure verification process is a top priority for us, and we deeply regret falling short of your experience.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help.
Best regards.
Wich customer service ?
"Customer service "
means you answer at least at our questions . No response , have send several mails about my problem over the last weeks.
Problem I can not withdraw money from my binance account to my visa . reasons are security and account protection....?!?
Answer here is probably that , I should contact their support service ? ....yeah whatever , been there / done that
PLEASE GET YOUR ****TOGETHER
22 November 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
It’s possible that our reply might have been missed or ended up in your spam/junk folder. We apologize if any confusion or inconvenience this may have caused.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Scam, do not sell through Paymonade
I have sold USDC through Paymonade and I still have not received my money on my bank account, even though I gave them my card details(which they probably will misuse in the future for illegal activities). I have contacted Customer Support twice, for the first time they have said that the money was sent and resolved the ticket, the second time they havent even replied. Stay away from Paymonade.
EDIT: Paymonade claims to check in with your bank, but I have done so and they do not see any pending transactions. Do not trust what they say please.
8 November 2024
Unprompted review
Reply from Paymonade
Dear David,
We are sincerely sorry for your unpleasant experience.
We understand how frustrating it can be when not receiving on sell to card funds.
Please be advised that while we process sell to card transactions, upon completion, the transfer depends on your issuing bank's policies and processing time.
We recommend checking with your bank regarding the transaction status.
Please reach out to us by emailing support@paymonade.tech for more inquiry. We are here to help.
Best Regards
Haven't received crypto payout
Haven't received crypto payout in my account! Should have gone through straight away given it was a credit-card payment.
Also, the system has created 2 accounts and I cannot delete one or merge them. I am unable to sell crypto because to this issue with their system which is costing me 100's of $ every second they don't reply!
17 November 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
Please be advised that each user can only have 1 verified account on Paymonade as per our term of use and creating multiple account is not allowed.
For sell to card transactions, it will take up to 2 business days for the funds to appear on your card. However, processing times may vary based on your bank’s policies.
Please reach out to us by emailing support@paymonade.tech for more details of transactions for us to check further. We are here to help in.
Best regards.
How many hours it takes to withdraw?!!
How many hours it takes to withdraw?!!
Plus 30 on me till now!!0
12 November 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
We understand that waiting can be frustrating, and we genuinely appreciate your patience.
Please reach out to us by emailing support@paymonade.tech on details of transactions for us to check further. We are here to help in.
Best regards.
It works (fast) but not with the displayed rates
It works and partially also very fast, but they may give you up to 1% less then displayed on Binance so be careful and don't see them as the cheapest option to buy, for example, USDC directly, they are not.
I was sending 500€, after fees and with the current rate, binance calculated I should get 546 USDC, but I only received 541 USDC, almost 1% less. Even at the moment of the transaction, I should have gotten 545,8 with the rate at that moment. So be aware that you will always get a little less than they show.
9 October 2024
Unprompted review
Reply from Paymonade
Dear Philipp,
We are sincerely sorry for your unpleasant experience.
Please be advised that we too understand on the importance of accurate and fair pricing, The quote you see is an estimated price and the actual quotation will be executed which based on the real time price upon receiving user's fund, and the final crypto credited is subject to fees.
Please reach out to us by emailing support@paymonade.tech for more details. We are here to help in.
Best regards.
Not helpful in the slightest bit
Account terminated sent an email asking why and the response is just pure rephrasing of “we value our customers privacy and security”. Absolutely no insight of the matter and no help. Guess I have a terminated account for the next year without a clue on why that is.
21 September 2024
Unprompted review
Reply from Paymonade
Dear AMR
We are sincerely sorry for your unpleasant experience.
We understand that this may be disappointing news and apologize for any inconvenience caused. Our decision is guided by our commitment to local regulatory compliance.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Most of the time.
Most of the time.. Take to long they send the crypto... I gonna use other Service. Is not okey.....!!
9 September 2024
Unprompted review
Reply from Paymonade
Dear User,
We are sincerely sorry for your unpleasant experience.
To better understand the specific issue you've encountered and to address it effectively, we kindly request more information from you.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
No response to my ticket
No response to my ticket, then it was closed automatically due to inactivity after a few days.
I now used another service. Binance should review their partners too.
6 September 2024
Unprompted review
Reply from Paymonade
Dear Jay,
We are sincerely sorry for your unpleasant experience.
It’s possible that our reply might have been missed or ended up in your spam/junk folder. We apologize if any confusion or inconvenience this may have caused.
Please reach out to us by emailing support@paymonade.tech with more details. We are here to help in.
Best regards.
Really helpful support team
Really helpful support team. They helped me retrieve a transfer that was stuck 3 months ago with impeccable response rate.
15 August 2024
Unprompted review
Reply from Paymonade
Dear user, we appreciate your time to rate and keep supporting us.
Feel free to contact at support@paymonade.tech if there are any additional queries. Best regards.
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