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Company details
Written by the company
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 week
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Felicia is fantastic.
Felicia has been fantastic to deal with. Very responsive to emails. Several quotes issued without worry or delay. Felicia is also really knowledgeable about the product she’s selling.
The price quoted was very competitive - with no credit card fees!
Would happily use again.
Excellent process throughout booking
Excellent process throughout booking. Extremely helpful . Nothing too much trouble. Thank you to Helen for all your help.
Panache are the best! We always trust them!
Jill and Katie were so helpful and quick to reply on our interests and requirements.
Their advice was really helpful and found the perfect cruise and planning for us.
As always, impeccable service
Once again we have received excellent service from Catherine Divan. This time she went over and above to sort out a problem we were having with a cruise company. We cannot recommend Panache and Catherine highly enough. She always gives us fantastic service and support- combined with genuine care for her clients and a friendly personality.
Louise so helpful and gave me…
Louise so helpful and gave me confidence in booking a med cruise.
Amazing service
Amazing service, very helpful staff and my cruise was excellent value for money. Would highly recommend
Exemplary service and saving from Panache Cruises
Felicia from Panache Cruises was able to help me out with a long list of requirements for an Explora Journeys cruise. She secured the cabin, mid ship, the discounts, the credits, the reduced deposit and more. Win, win. I will certainly be seeking Panaches’ services for future trips.
Great customer service
Phone answered promptly and discussed the cruise we wanted with Kelsey Sutherland. Very helpful and answered my queries and quoted a good price. Excellent customer service.
Thank you Brenda Woods
Georgia
Georgia , service was fabulous , so helpful gave advice about booking a holiday .
and now looking forward to a great holiday
She is definitely a star advisor .
Really friendly service
Late summer Oceania cruise.
Nicola was very helpful regarding which cruise ports would suit me. Great conversation with a lovely lady. Booking process easy with prompt delivery of confirmation.
First Cruise Booking With Panache
Booked our first cruise with Panache yesterday, Joe Hawkins was our Cruise Connoisseur and he was extremely helpful and knowledgeable. He helped guide us smoothly through our booking for a cruise that takes place later this year with Explora.
Nicola was very friendly and helpful
Nicola was very friendly and helpful. Looking forward to our cruise in 2027!
Great Service and Experience
Great Service and Experience. Panache Cruises was great to deal with - responsive and knowledgeable. They helped us get a great deal for an Explora Journeys cruise and we will book with them again.
Six star service
This will be the second cruise we’ve booked through Panache and this time Elitsa has been our advisor, she’s professional, friendly and very knowledgeable. She’s helped us book 2 suites on the Explora III and also assisted wth restaurant reservations on board. We’re delighted with the price and will definitely come back to Elitsa for our next cruise. Panache provides a 6 star service and is definitely our go to cruise company.
Excellent Customer Service
This is our second booking with Panache Cruises, and once again Nicola has been great from start to finish. She has gone above and beyond to ensure we not only received the best possible price but also that all of our expectations were met.
Throughout the entire process, Nicola has been available, helpful, informative, professional, and friendly. No matter what questions we had, she dealt with them quickly and efficiently, making the whole booking experience completely stress-free.
We wouldn't hesitate to book with Panache Cruises again and would highly recommend both the company and Nicola for their outstanding customer service.
Immaculate Service
Immaculate Service
Booking a cruise, used Panache for the first time after poor price elsewhere. Nicola was magic. Very knowledgeable and enthusiastic. Nothing was too much trouble. Ended up getting a great cruise booked, at a very good price, and with the confidence that I have a star watching my back. Couldn't be happier.
Excellent personalised service
Excellent personalised service from Nicola. Very relaxed yet attentive to our requirements.
Great Service
Great Service.
The consultant was really helpful and flexible to our needs. We were really pleased with the end package and looking forward to our trip
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