Panache Cruises Reviews 

3,105
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 949 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and incredibly helpful, making the entire process pleasant and productive. The booking experience is frequently described as easy, efficient, and smooth, with many appreciating the quick responses and lack of pressure. People often highlight the exceptional overall service, noting that the company goes above and beyond to ensure customer satisfaction. Consumers consistently find the pricing to be very competitive, often receiving great deals and excellent value for their bookings.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as knowledgeable, helpful, and... See more

Booking process

People report positive experiences with the booking process, often describing it as speedy, efficient, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, friendliness, and helpfulness... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Speedy and efficient for booking. Scenic group is the only cruise company to demand FULL payment ONE WHOLE YEAR in advance. Others it's 3 months which gives them first consideration. Sadly, this... See more

Rated 5 out of 5 stars

This will be the second cruise we’ve booked through Panache and this time Elitsa has been our advisor, she’s professional, friendly and very knowledgeable. She’s helped us book 2 suites on the Explora... See more

Rated 5 out of 5 stars

First class support and guidance from Kelsey Sutherland. From the outset Kelsey made the booking process easy and she got us a great price. It was a special birthday for me while we were away and Kels... See more

Rated 5 out of 5 stars

I love booking with Panache cruises! Elitsa is so helpful and knowledgable. She helps guide me every time I book a cruise. She knows the cruise lines, which one is best for the places I want t... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,105)

918 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Felicia is fantastic.

Felicia has been fantastic to deal with. Very responsive to emails. Several quotes issued without worry or delay. Felicia is also really knowledgeable about the product she’s selling.

The price quoted was very competitive - with no credit card fees!

Would happily use again.

24 June 2026
Rated 5 out of 5 stars

As always, impeccable service

Once again we have received excellent service from Catherine Divan. This time she went over and above to sort out a problem we were having with a cruise company. We cannot recommend Panache and Catherine highly enough. She always gives us fantastic service and support- combined with genuine care for her clients and a friendly personality.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, very helpful staff and my cruise was excellent value for money. Would highly recommend

1 July 2026
Rated 5 out of 5 stars

Exemplary service and saving from Panache Cruises

Felicia from Panache Cruises was able to help me out with a long list of requirements for an Explora Journeys cruise. She secured the cabin, mid ship, the discounts, the credits, the reduced deposit and more. Win, win. I will certainly be seeking Panaches’ services for future trips.

30 June 2026
Rated 5 out of 5 stars

Great customer service

Phone answered promptly and discussed the cruise we wanted with Kelsey Sutherland. Very helpful and answered my queries and quoted a good price. Excellent customer service.
Thank you Brenda Woods

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Georgia

Georgia , service was fabulous , so helpful gave advice about booking a holiday .
and now looking forward to a great holiday
She is definitely a star advisor .

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Late summer Oceania cruise.

Nicola was very helpful regarding which cruise ports would suit me. Great conversation with a lovely lady. Booking process easy with prompt delivery of confirmation.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

First Cruise Booking With Panache

Booked our first cruise with Panache yesterday, Joe Hawkins was our Cruise Connoisseur and he was extremely helpful and knowledgeable. He helped guide us smoothly through our booking for a cruise that takes place later this year with Explora.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Experience

Great Service and Experience. Panache Cruises was great to deal with - responsive and knowledgeable. They helped us get a great deal for an Explora Journeys cruise and we will book with them again.

17 June 2026
Rated 5 out of 5 stars

Six star service

This will be the second cruise we’ve booked through Panache and this time Elitsa has been our advisor, she’s professional, friendly and very knowledgeable. She’s helped us book 2 suites on the Explora III and also assisted wth restaurant reservations on board. We’re delighted with the price and will definitely come back to Elitsa for our next cruise. Panache provides a 6 star service and is definitely our go to cruise company.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

This is our second booking with Panache Cruises, and once again Nicola has been great from start to finish. She has gone above and beyond to ensure we not only received the best possible price but also that all of our expectations were met.

Throughout the entire process, Nicola has been available, helpful, informative, professional, and friendly. No matter what questions we had, she dealt with them quickly and efficiently, making the whole booking experience completely stress-free.

We wouldn't hesitate to book with Panache Cruises again and would highly recommend both the company and Nicola for their outstanding customer service.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Immaculate Service

Immaculate Service
Booking a cruise, used Panache for the first time after poor price elsewhere. Nicola was magic. Very knowledgeable and enthusiastic. Nothing was too much trouble. Ended up getting a great cruise booked, at a very good price, and with the confidence that I have a star watching my back. Couldn't be happier.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service.

The consultant was really helpful and flexible to our needs. We were really pleased with the end package and looking forward to our trip

26 June 2026
Unprompted review

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