From booking our amazing trip to South Korea and Japan we were kept informed with information documentation. The transfers from the airport to the hotel in South Korea were excellent as was the shut... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Made an enquiry via email and received a quick phone call to discuss my holiday. Very friendly and professional staff. After further details were exchanged. Aimee (holiday consultant) phoned me ba... See more
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Very happy going on holiday with Imagine Cruising for the third time . So lovely to talk to very professional and worm Calvin and finally booking by Kayle. She deserves a medal for patients and ki... See more
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I contacted Imagine having seen a cruise holiday advertised with dates that suited us. I spoke to Aimee who was very helpful and gave us lots of information and a couple of options. After discussin... See more
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Company details
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise.
Imagine Cruising
Written by the company
- More than just a cruise
- By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth.
- CRUISE & RAIL
- Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone.
- CRUISE & TOURING
- Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach.
- CRUISE & EVENT
- From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you.
- CRUISE & STAY
- Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us.
- RIVER CRUISING
- From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop.
- CRUISE DEALS
- If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here.
- BOOK WITH CONFIDENCE
- Your holiday is ABTA and ATOL protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Portland House, Bincknoll Lane, Interface Business Park, SN4 8SY, Swindon, United Kingdom
- 01793 856770
- customersupport@imaginecruising.co.uk
- imaginecruising.co.uk
4.8
Excellent
15K reviews
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First time river cruise
Good price for the cruise package including airfares ex London. Very helpful and efficient staff. Able to book from Australia over the phone. Good honest information about cabin sizes and suitability for first time river cruisers. No trying to upsell more expensive cabins.
28 October 2026
Very easy to contact the Agency with a…
Very easy to contact the Agency with a very polite and professional person on the other side that dealt promptly with our request
31 October 2026
Very helpful and friendly
31 October 2026
Very helpful and considerate when…
Very helpful and considerate when making the booking and generous discounts on our holiday. Romy was exceedingly helpful and pleasant throughout the whole process and everything went very smoothly.
30 October 2026
An efficient booking process
Daniella was very efficient and helpful. She gave me very detailed information, was able to answer all my questions, and I was very happy with the booking process.
30 October 2026
I would like to say the service we…
I would like to say the service we received was exceptional , every question we asked was answered The customer attention was also exceptional so I would say very big thank you from a happy customer 😊😊
30 October 2026
Booking our once in a lifetime cruise
Morgan was very helpful, and made the booking process both simple and pleasant
27 October 2026
We are booked on a trip of a lifetime
We are booked on a trip of a lifetime, Harvey was amazing helping us with our booking. The price is great and thanks to Harvey he described our trip beautifully. Everything was so straightforward, all our questions answered so all that’s left is to patiently wait until our departure date is here.
28 October 2026
Helped sort the problems and put…
Helped sort the problems and put forward an excellent package
30 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good experience booking with Brad
Patient polite operator
Very helpful and made booking easy
Got all the relevant information we needed.
Called us back when he thought we were waiting a while.
Brad made our experience easy
27 October 2026
Reply from Imagine Cruising UK
We are so pleased to hear that you had such a wonderful booking experience. It is fantastic to know that our team member was patient, polite, and attentive enough to call you back promptly. We truly appreciate you sharing your positive feedback with us.
Reply from Imagine Cruising UK
We are delighted to hear that you experienced a prompt and highly skilled service during your interaction. Thank you for taking the time to share your positive feedback with us!
I’ve just booked a 14 day cruise with…
I’ve just booked a 14 day cruise with Imagine. My agent was so knowledgeable and helpful, I felt in good hands. Everything was described in detail of the booking process and it was not rushed or pressured. I would definitely choose them again for my next cruise.
27 October 2026
Reply from Imagine Cruising UK
We are absolutely delighted to hear that you had such a wonderful booking experience for your upcoming 14-day cruise. It is fantastic to know that you felt well-supported, fully informed, and comfortable throughout the entire process without feeling any pressure. We cannot wait to help you plan your next getaway whenever you are ready to travel again.
Brad was super helpful and…
Brad was super helpful and knowledgeable and answered all our queries.
27 October 2026
Reply from Imagine Cruising UK
We are delighted to hear that our team member was so supportive and knowledgeable in addressing all of your questions. Thank you so much for taking the time to share your wonderful feedback with us!
Found us a cruise we liked.
29 October 2026
Reply from Imagine Cruising UK
We are glad you enjoyed your experience with us. We are happy to hear that we assisted you in finding a wonderful voyage that met your preferences. Thank you for your feedback.
Prompt call back to our initial enquiry…
Prompt call back to our initial enquiry
Very friendly adviser
Considerate adviser
Speedy booking process
26 October 2026
Reply from Imagine Cruising UK
We're so pleased to hear that you received a quick response to your initial inquiry from our friendly and considerate advisor. We're also delighted that you found the booking process so speedy. Thank you for your wonderful feedback!
The booking of my holiday was made easy…
The booking of my holiday was made easy and all the details were fully explained.Vincent called me back later in the day when he had finally sorted out the information I needed before I could go ahead with booking my holiday of a lifetime.
29 October 2026
Reply from Imagine Cruising UK
We are absolutely thrilled to hear that booking your dream getaway was such a smooth and well-explained experience. It is wonderful to know that our team member went above and beyond to gather all the necessary information you needed before finalizing your plans. Thank you so much for sharing your lovely feedback, and we hope you have an amazing time on your holiday of a lifetime!
Brad was very knowledgeable he gave…
Brad was very knowledgeable he gave fantastic service
26 October 2026
Reply from Imagine Cruising UK
We're delighted to hear that our team member was highly informative and provided you with fantastic service. Thank you so much for sharing your positive feedback!
Danielle was exceptionally helpful in…
Danielle was exceptionally helpful in securing the holiday we required.
29 October 2026
Reply from Imagine Cruising UK
We're so pleased to hear that our team member was exceptionally helpful in assisting you to secure the perfect holiday. Thank you for your wonderful feedback!
From 1st contact
From 1st contact, everything felt like we were the main focus and were not just another customer.
I had already submitted a review giving 5 stars...
Polite, informative staff....who not only were knowledgeable, but also had the ability to listen and answer any queries...
In particular,
Faye Cameron.....excellent customer service agent....
26 October 2026
Reply from Imagine Cruising UK
We are absolutely thrilled to hear that you felt like our main priority from your very first contact. It is wonderful to know that our team member's polite, attentive, and knowledgeable approach made such a positive impression on you. Thank you so much for taking the time to share your lovely feedback and for highlighting the excellent customer service you received.
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