Speedy and efficient for booking. Scenic group is the only cruise company to demand FULL payment ONE WHOLE YEAR in advance. Others it's 3 months which gives them first consideration. Sadly, this... See more
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Company details
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Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 week
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Jack explained very well and proc3ss…
Jack explained very well and proc3ss was simplified
Outstanding service
Wendy and Rob have been so wonderful to deal with. I had too many questions and they were both patient with me throughout the whole process. At first I was hesitant to book with Panache but they both made me feel secure and I felt the sincerity and trust so I went ahead and booked. I even referred 3 other couples to cruise with me and we are now a group of 8 paid happy cruisers, thanks so much !!!!
Commission driven agent.
We have booked 2 cruises with this company.
I am not impressed with the latest booking service! The agent was not knowledgeable about Explora OBC or any credits. The overall impression was that they only want the commission from the cruise company and not about looking after the customer.
Friendly and efficient
Nicola was extremely efficient, friendly and helpful. She made the booking experience very easy and straightforward. I would use Panache again
Fabulous company to deal with
The staff are very knowledgeable and helpful.
Georgia found me a cruise that fulfilled all my requirements and more. She is brilliant. If I contact Panache Cruises and Georgia is busy with another customer, I get immediate support from different member of staff.
I wish all businesses were as efficient as Panache Cruises
Contact Panache with regards to a…
Contact Panache with regards to a cruise in Jan27, Karen contacted me a day after my enquiry it was seamless from that point on
Prompt,polite
Prompt,polite, and precise response to my enquiry followed by clear and accurate booking process
Great service, great price
Nicola looked after me and was very helpful and responsive, listened to what I was looking for, gave me some really good options and finally got me an excellent price for my cruise. She made everything very smooth and easy.
Alaska Cruise
Asked for a call back from their website. Lisa was very informative and when I mentioned friends were considering this journey also she informed me about the incentive for recommending the Company, which I did. Cannot recommend this Company enough.
High quality service
We have just booked a cruise with Panache Cruises via Catherine. She was extremely helpful, gave us useful advice and was responsive and friendly without being pushy. I am pleased that all our follow up communication will be with her, rather than lots of different people.
First class support and guidance from…
First class support and guidance from Kelsey Sutherland. From the outset Kelsey made the booking process easy and she got us a great price. It was a special birthday for me while we were away and Kelsey worked with my wife to provide special treats throughout our river cruise and arranged a private dinner on my birthday. Will definitely be using Kelsey and Panache again. Thank you.
Super helpful & easy process - thanks Wendy
Wendy was really helpful. Coordinated everything for us then followed up to make sure we had everything/no queries. Thanks for your help Wendy
Professional and friendly
I want to share my appreciation for the excellent service I received from Eric Arbital during my recent cruise booking. Eric was very easy to speak with and clearly understood exactly what I was looking for.
I appreciate the high level of service provided and look forward to booking with Panache Cruises again in the future.
Excellent 2nd Booking Experience
The time came for us to make a cruise booking, albeit not for another 15 months. As usual, I contacted a couple of our usual agents to compare prices. Only Georgia Redmond at Panache Cruises responded (promptly) and with an exceptional price as well. We completed the booking with her (very well deserved) and the rest of the formalities were completed quickly and efficiently. Only our second booking with Panache, but they are showing the others a thing or two, for sure.
Excellent customer service and truly a custom made holiday
Excellent customer service and truly a custom made trip. Very easy process and quick responses & Jill was very understanding of our wishes and has accommodated them very well.
Highly recommend this company.
Excellent Service by Elitsa Nixon
Excellent Service by Elitsa Nixon. Answered all my questions well. I never felt I was being pressured into booking the holiday. She concluded with a full explanation of what was included in the holiday
Great service
Used them before.
And they were always so helpful Had very knowledgeable answers for all my queries
Nothing was too much trouble
We had wonderful communication and a…
We had wonderful communication and a great price for our holiday. Carolin was very friendly, helpful and worked to get us a great deal so we are extremely excited re our impending trip.
First time cruisers
Helen at Panache was extremely knowledgeable and endlessly patient with the advice offered to us on booking our very first cruise. From the outset she understood the brief, actively listened to our concerns and ensured our preferences were met, and matched us perfectly with our Seabourn Cruises for our trip to Alaska. We returned last week with a phone full of photographs and memories to last a lifetime.
Thank you Helen.
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