Panache Cruises Reviews 

3,105
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 949 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and incredibly helpful, making the entire process pleasant and productive. The booking experience is frequently described as easy, efficient, and smooth, with many appreciating the quick responses and lack of pressure. People often highlight the exceptional overall service, noting that the company goes above and beyond to ensure customer satisfaction. Consumers consistently find the pricing to be very competitive, often receiving great deals and excellent value for their bookings.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as knowledgeable, helpful, and... See more

Booking process

People report positive experiences with the booking process, often describing it as speedy, efficient, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, friendliness, and helpfulness... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Speedy and efficient for booking. Scenic group is the only cruise company to demand FULL payment ONE WHOLE YEAR in advance. Others it's 3 months which gives them first consideration. Sadly, this... See more

Rated 5 out of 5 stars

This will be the second cruise we’ve booked through Panache and this time Elitsa has been our advisor, she’s professional, friendly and very knowledgeable. She’s helped us book 2 suites on the Explora... See more

Rated 5 out of 5 stars

First class support and guidance from Kelsey Sutherland. From the outset Kelsey made the booking process easy and she got us a great price. It was a special birthday for me while we were away and Kels... See more

Rated 5 out of 5 stars

I love booking with Panache cruises! Elitsa is so helpful and knowledgable. She helps guide me every time I book a cruise. She knows the cruise lines, which one is best for the places I want t... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,105)

918 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Wendy and Rob have been so wonderful to deal with. I had too many questions and they were both patient with me throughout the whole process. At first I was hesitant to book with Panache but they both made me feel secure and I felt the sincerity and trust so I went ahead and booked. I even referred 3 other couples to cruise with me and we are now a group of 8 paid happy cruisers, thanks so much !!!!

8 July 2026
Unprompted review
Rated 3 out of 5 stars

Commission driven agent.

We have booked 2 cruises with this company.
I am not impressed with the latest booking service! The agent was not knowledgeable about Explora OBC or any credits. The overall impression was that they only want the commission from the cruise company and not about looking after the customer.

15 June 2026
Rated 5 out of 5 stars

Friendly and efficient

Nicola was extremely efficient, friendly and helpful. She made the booking experience very easy and straightforward. I would use Panache again

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company to deal with

The staff are very knowledgeable and helpful.
Georgia found me a cruise that fulfilled all my requirements and more. She is brilliant. If I contact Panache Cruises and Georgia is busy with another customer, I get immediate support from different member of staff.
I wish all businesses were as efficient as Panache Cruises

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great price

Nicola looked after me and was very helpful and responsive, listened to what I was looking for, gave me some really good options and finally got me an excellent price for my cruise. She made everything very smooth and easy.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Alaska Cruise

Asked for a call back from their website. Lisa was very informative and when I mentioned friends were considering this journey also she informed me about the incentive for recommending the Company, which I did. Cannot recommend this Company enough.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

High quality service

We have just booked a cruise with Panache Cruises via Catherine. She was extremely helpful, gave us useful advice and was responsive and friendly without being pushy. I am pleased that all our follow up communication will be with her, rather than lots of different people.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

First class support and guidance from…

First class support and guidance from Kelsey Sutherland. From the outset Kelsey made the booking process easy and she got us a great price. It was a special birthday for me while we were away and Kelsey worked with my wife to provide special treats throughout our river cruise and arranged a private dinner on my birthday. Will definitely be using Kelsey and Panache again. Thank you.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

I ​w​ant to share my appreciation for the excellent service I received from Eric Arbital during my recent cruise booking. Eric was very easy to speak with and clearly understood exactly what I was looking for.

I appreciate the high level of service provided and look forward to booking with Panache Cruises again in the future.

21 June 2026
Rated 5 out of 5 stars

Excellent 2nd Booking Experience

The time came for us to make a cruise booking, albeit not for another 15 months. As usual, I contacted a couple of our usual agents to compare prices. Only Georgia Redmond at Panache Cruises responded (promptly) and with an exceptional price as well. We completed the booking with her (very well deserved) and the rest of the formalities were completed quickly and efficiently. Only our second booking with Panache, but they are showing the others a thing or two, for sure.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service by Elitsa Nixon

Excellent Service by Elitsa Nixon. Answered all my questions well. I never felt I was being pressured into booking the holiday. She concluded with a full explanation of what was included in the holiday

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Used them before.
And they were always so helpful Had very knowledgeable answers for all my queries
Nothing was too much trouble

6 July 2026
Rated 5 out of 5 stars

First time cruisers

Helen at Panache was extremely knowledgeable and endlessly patient with the advice offered to us on booking our very first cruise. From the outset she understood the brief, actively listened to our concerns and ensured our preferences were met, and matched us perfectly with our Seabourn Cruises for our trip to Alaska. We returned last week with a phone full of photographs and memories to last a lifetime.
Thank you Helen.

12 June 2026
Unprompted review

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