Panache Cruises Reviews 

3,384
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable, ensuring all questions are answered promptly from start to finish. Travelers feel genuinely valued and supported by representatives who take the time to understand individual needs and preferences. Consumers highlight that the booking process is managed smoothly, turning complex travel arrangements into a stress-free and straightforward experience. People also appreciate the highly competitive pricing and extra perks secured by agents, making luxury options more accessible. Overall, patrons report receiving first-class customer service and express strong confidence in booking future holidays through these specialists.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing agents as extremely helpful, knowledgeable, and... See more

Booking process

People report positive experiences with the booking process, describing it as quick, smooth, and... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support without any... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Price

Customers consistently report satisfaction regarding the competitive pricing and great value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Rob was an absolute pleasure from start to finish so we have therefore booked another cruise with him. He went above and beyond in dealing with the issues we had with the cruise company... See more

Rated 5 out of 5 stars

Dear Joanne, thank you for being so patient with me when enquiring about our cruise. Your knowledge and friendliness and Kelsey’s help booking us in. You kept me informed about my enquiries plus many... See more

Rated 5 out of 5 stars

Joanne was absolutely amazing, nothing was too much trouble. Very professional but in a friendly way, we also like the personal touch and that Joanne will be looking after us the whole way through!... See more

Rated 5 out of 5 stars

Jacob was our first point of contact with Panache cruises and from that initial email to finally booking our 1st Crystal cruise he was extremely helpful, friendly and very enthusiastic. Passing on he... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,384)

1,081 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Joe was very helpful as was his colleague. He looked at all options and came up with a great package. I was very happy with the service I received and I am very much looking forward to my cruise.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

This was our second time booking through Nicola at Panache Cruises. Nicola certainly went above and beyond with helping us get our ideal cruise experience in our first booking so didn’t think twice this time around. The prices seem great value as well so even better! Hope to do many more cruises and would certainly reach out to Nicola in future.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

We worked with Nicola on our cruise and…

We worked with Nicola on our cruise and she helped us find exactly what we wanted, nothing is ever too much trouble and the whole Panache team are always so helpful when we have needed information from customer services. I will definitely use Panache again.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable & efficient...

Very quick at responding to my initial request. Wendy was very friendly, efficient and knowledgeable. It was late in the day & she put in the extra time for me, thank you.

16 August 2026
Rated 5 out of 5 stars

Okay I say YES!

Okay, so this isn't exactly a 'cheap' cruise but we do assume that for the money we will received an exceptional experience. The lady who facilitated our booking was most communicative and pleasant. She made it easy to make the decision to commit! Anyone that is engaged by her is assured of good service.

21 August 2026
Rated 5 out of 5 stars

What a find!!!

After a very disappointing experience with another travel agent I was so happy to discover Panache! I found the agency quite by accident but what a find! Nikki has been so helpful in arranging our vacation doing so much of the legwork for us. I’m used to doing my own research and logistics, what a pleasure to have an experienced coordinator! This will be our first cruise with Panache but it likely will not be the last.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Helen Fensom - Superb!

Helen is always extremely responsive and takes time to understand our needs. She has in-depth knowledge of all the cruise ships and plans everything down to the last detail, from the best location of the stateroom through to top and tailing our trip with transfers, hotels etc. She responds promptly and has excellent personal communication skills. Highly recommend.

28 July 2026
Unprompted review
Rated 4 out of 5 stars

A professional!

Any company that offers a service should radiate a feeling of professional confidence to those who call!
Panache Cruises; in the person of Saide does this to the letter!
Questions are answered fully and worthwhile suggestions are made.
In short, she is the type of Traveller Agent I prefer to deal with.

19 August 2026
Rated 4 out of 5 stars

Agent was helpful but was slow in…

Agent was helpful but was slow in providing information about filling out Profile. I had to ask about it. Insurance as suggested was too expensive. Lots of other less expensive options available. Agent could have been more helpful in researching other options. Overall, agent was pleasant and available.

17 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look