Palava.co Reviews 

204
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Palava is a great example of English fashion. I am a faithful customer, from France. Exceptional styling, design, patterns, colours, high quality and great customer service are a reflection of the tru... See more

Rated 5 out of 5 stars

Brilliant customer service once again from Palava Team. Purchased the mustard boxes zip up jacket, warm, easy to wear, smart, & original, so many compliments, I love it. A few items for Xmas gifts…s... See more

Rated 5 out of 5 stars

Really excellent visit to shop: the staff were great, kind , helpful. A bit like asking a friend for advice on cut, style etc. Came away with two dresses which will go perfectly with the rest of my... See more

Rated 5 out of 5 stars

I found Palava by chance on Facebook - loved the prints and immediately ordered an apron as a gift. It arrived quickly - well packaged in a funky brown paper postal sac - and is even nicer than I... See more

Company details

  1. Clothing Store

Written by the company

Colourful, unique and flattering dresses and knitwear for women. Ethically made in the UK and Europe with natural and sustainably sourced materials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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4.8

All reviews

(204)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely beautiful cardigan

Absolutely beautiful cardigan, will definitely be buying more items. I had struggled with trying to use an intro code and getting a response to emails, so I rang the shop and an extremely helpful gentleman assisted me with the order and the cardigan was delivered 48 hours later. Glad I persevered, over the moon with the cardigan, nothing else like it out there.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Love this brand

Love this brand! Beautifully designed, colourful clothes with a vintage inspired twist! I have a number of the cardigans, as well as short sleeves knits, a pair of linen trousers and a few dresses! Absolutely gorgeous and well worth the price. You can not buy eco conscious quality clothing for a cheap price point. They are made to last, as long as they are looked after properly. I really rate this UK based company.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Really beautiful clothes

Really beautiful clothes, carefully packaged and fast delivery. You have to pay postage and returns which did make me think very carefully about ordering. Luckily everything I've ordered fits.

25 April 2024
Rated 5 out of 5 stars

Love Palava!!

Palava is a great clothing store to shop at!! I bought a cardigan and a dress and they packaged the items very neatly and folded the dress in a nice bag and for being a first time customer I got a coupon from them for 10% off! Shipping to the US was fast and I didn’t half to pay any extra fees on my purchases! They have great costumer service and their website is easy to use and you can translate the UK prices into US pricing. Their prices are reasonable for the great quality of their clothes! I’m very happy with my purchases!

1 April 2024
Unprompted review
Rated 1 out of 5 stars

Rude customer service

I bought a pair of the Josephine - Coral Linen Trousers 2 summers ago and didn’t wear them because they didn’t fit properly, too big and the crotch was way too long.
I called them to ask if I could return them for a smaller size and spoke to a gentleman called Gavin. I was upfront about the fact I’d bought them ages ago but as they still have them for sale I thought it would be ok and even offered to buy something else to make it worth their while.

Gavin turned on me after giving me the impression it was possible to swap them for a smaller size - told me they were a different cut, probably due to the fact the previous one - the one I had was a rubbish fit and refused to swap them. I wouldn’t have minded so much had he not been so incredibly rude about it.

I understand they’re an independent sustainable brand and tried to meet them halfway - they have the same stock as 2 summers ago and aren’t fashion led,

As it stands, I have a pair of trousers that don’t fit me and it’s likely because they were an ill fitting pattern to start with.
I used to buy a few items from this brand every summer but I won’t be doing that again.

15 April 2024
Unprompted review
Palava.co logo

Reply from Palava.co

Hi there, we're really sorry about your experience. As your item was bought 2 years ago we unfortunately can't help you. I'm sure the team would be happy to help you find the right size if you wanted to pass by our shop.
Thank you,
The Palava Team

Rated 3 out of 5 stars

Expensive if you are EU citizen

Palava is good design.
But never do like me if you don't live in the UK. Palava says they deduct taxes from the price for EU citizens, but that doesn't happen. The item is significantly more expensive than if you buy from a dealer in your own country. In addition, customs and tax are added. The item becomes 50% more expensive by buying at Palava.co.

19 March 2024
Unprompted review
Palava.co logo

Reply from Palava.co

Hello there! Thank you for taking the time to write us a review and we're really sorry about your experience. We have recently been able to remove UK VAT off our prices. Unfortunately we do not yet have the capabilities to include the import tax fees and VAT in your own country, so those will be charged to you upon receiving your parcel. We understand that this is annoying, and we've been trying to find a way around it since Brexit but so far this is the best we can do and we do apologize. We are currently building a page on our website that would make it much easier for you to find any stores in your home country that stock our pieces, we hope to get this up and running within the next month or 2 to make it easier (and cheaper!) to shop Palava when in the EU.
Thank you again for your review, we will also look into our website to make sure it is clear to shoppers that import duties will still need to be paid after shipping. We hope you have a great day!
The Palava team x

Rated 5 out of 5 stars

Excellent firm cushion pads

Excellent firm cushion pads. Good price and quick delivery - sent in 2 parcels, because of size, with a note in each to say the rest were in another parcel which would have been very helpful if they had arrived separately.

4 January 2024
Rated 5 out of 5 stars

Great Customer Service

5*. I bought x2 Cardigans with an Eagle and a Fox embroided on them. Fantastic quality and good communication from the company.

Will deffinitely buy from Palava again :) x

2 January 2024
Rated 4 out of 5 stars

My wife loved the jumper

My wife loved the jumper. Very good quality and just the fit she was hoping for and it suits her.
Too bad I can't order more often because of the added expense of customs between the UK and Spain.

10 January 2024
Palava.co logo

Reply from Palava.co

Hi Maxim, thanks for the great review! We're so glad your wife loved her knit! We agree about the annoyance of customs since Brexit... it's really not great! To try and help, we have got a discount code for our EU customers (20% off) that will hopefully compensate a little for the import taxes. You need to insert the code 'WeLoveEU' at checkout. Please contact us at hello@palava.co if you're having trouble with the code working and we can make sure you're set up in our system for it. I hope this helps! The Palava Team x

Rated 5 out of 5 stars

Outstanding choice & quality

Outstanding prompt efficient delivery. All items are a joy of colour & extremely high quality, beautifully made & unique designs. Extremely well packaged, will definitely be treating myself to more of the collection in the future.

5 January 2024

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