Palava.co Reviews 

204
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Palava is a great example of English fashion. I am a faithful customer, from France. Exceptional styling, design, patterns, colours, high quality and great customer service are a reflection of the tru... See more

Rated 5 out of 5 stars

Brilliant customer service once again from Palava Team. Purchased the mustard boxes zip up jacket, warm, easy to wear, smart, & original, so many compliments, I love it. A few items for Xmas gifts…s... See more

Rated 5 out of 5 stars

Really excellent visit to shop: the staff were great, kind , helpful. A bit like asking a friend for advice on cut, style etc. Came away with two dresses which will go perfectly with the rest of my... See more

Rated 5 out of 5 stars

I found Palava by chance on Facebook - loved the prints and immediately ordered an apron as a gift. It arrived quickly - well packaged in a funky brown paper postal sac - and is even nicer than I... See more

Company details

  1. Clothing Store

Written by the company

Colourful, unique and flattering dresses and knitwear for women. Ethically made in the UK and Europe with natural and sustainably sourced materials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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No recent history of asking for reviews

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4.8

All reviews

(204)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and unique company

Palava is definitely not fast fashion, but if you want beautiful vintage prints and sustainable, quality pieces, then look no further. First time using their online service and ordering was easy, dispatch and delivery was also quick. Thank you.

30 October 2023
Rated 5 out of 5 stars

Knitwear

Refreshing fun designs that make no compromise on quality, prefect combination. Fast international freight to Australia & a website that has all the details & measurements, that makes for a far more confident online shop, know that it will fit like a glove.

26 September 2023
Rated 5 out of 5 stars

Love my puffin dress

Love my puffin dress, great fabric , comes up slightly on small side but looks tailored to my shape as a result. Very happy. Customer service efficient and very helpful when I had a query. Thank you !

26 September 2023
Rated 5 out of 5 stars

Beautiful sustainable brand.

Beautiful and original designs and great quality. And they have sustainability high on the agenda which I find super important. The people behind Palava are lovely and very helpful. I'm an absolute fan of Palava!

31 August 2023
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Unfortunately the cardigan I bought was gorgeous but was too small for me. ☹️ The team were so helpful and issued a refund immediately. I will arrange a visit to the shop to get measured as I can’t wait to start ordering. I love Palava.

30 August 2023
Rated 3 out of 5 stars

Wldnt order again

All the sizing was too small. Also no free postage on returns

28 August 2023
Palava.co logo

Reply from Palava.co

Hi Catrin, thank you for taking the time to give us your feedback. We're really sorry you weren't pleased with your items. As all bodies are different, it's quite hard to guarantee sizing.. We have tried to be as precise as we could with the size charts available for each product. These show exact measurements of the garment so you can measure it against yourself or an item you already have in your wardrobe. Ultimately it's really hard to advise when not in person though, I hope you will be able to make it to our little shop in King's Cross one day so we can help you better with the sizing. Have a lovely day, The Palava Team

Rated 5 out of 5 stars

Very poor customer care

I’m only happy with the dress I bought from the physical shop! On line experience is not so great- first, dresses look way much better on-line than when you see them, and secondly Palava has very, very poor customer care. I ordered 6 dresses, one of which I paid but has not arrived. Apparently they forgot in the warehouse to pack it! I had to call the Palava office on 3 occasions and overall I was left with the very, truly poor customer experience. I paid for the dress, and received 1/2 empty parcel, and sadly still have not received it, and still chasing it. No explanation or follow up email/ calls from Palava. . Feels very unprofessional rather than organic or environmentally friendly. Explains Palava name for the business. Shame.

4 September 2023

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