While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 99 reviews, most reviewers were unhappy with their experience overall. People frequently experienced severe issues with product quality, noting exceptionally weak suction performance and very cheap construction that felt like a toy. Customers also complained extensively about prolonged delivery times, poor tracking communication, and items arriving incomplete, delayed or damaged. Many buyers felt disappointed after discovering the items did not match advertised expectations. Some reviewers were happy with the customer support team, mentioning that responses were remarkably fast and helpful when addressing concerns. Consumers appreciated how quickly their service queries, billing corrections, and general ordering issues were efficiently resolved by polite staff.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with some reviewers praising the dashcam for working... See more

Order

Customers consistently note ambiguous experiences with order processes, as reviewers frequently highlight... See more

Response time

Reviewers mention positive feedback about response time, frequently highlighting prompt assistance and fast... See more

Quality

People report negative experiences with quality, expressing strong disappointment over cheap materials, weak... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that slow lead times and poor tracking... See more

Reviews shaping this summary

Rated 2 out of 5 stars

OSMO Roboclean Window Cleaner. I purchased and successfully used this product once. I discovered a day later that the company sent me a discontinued model which did not have all the parts and feature... See more

Rated 3 out of 5 stars

I returned the product as it did not work. The after sales service was excellent and the full refund ( minus the shipping cost ) was arranged.

Rated 3 out of 5 stars

The response I received was fast, though I assume the content was expected as there was no mention of a mistake being made.

Rated 1 out of 5 stars

I brought this vacuum because like most people I saw it advertised on social media! It took 6 weeks to arrive and when it did I was shocked by the size of it! I actually asked the delivery driver i... See more


2.3

Poor

TrustScore 2.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(309)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and product support

I bought some of Osmo's specialist wood filler from a distibutor on recommendation but was very disapointed with the result. I emailed their customer service and Richard organised to send samples of 2 different products which together should rectify the first product and restore the damaged furniture door.

12 September 2023
Unprompted review
Rated 1 out of 5 stars

This product gets 3 stars for the color but 0 stars for the product itself. Warning your hair might fall out.

If I could have gave 0 stars that's what I would give this product. I had been dying my hair hair a lot with different brands, but they were always semi permanent. The semi permanent ones have no chemicals or anything to hurt your hair. I got Osmo Color Psycho and I got the wild silver color cream and the wild cerise cream semi permanent color. I read the tube and it says something about the product might damage your hair something about black tattoos henna. I didnt think much about it, so I put the color cream on my hair and right then and there it started to just fall out. I mean I lost all of my hair I had shoulder length hair that was healthy and nice to having dead hair and I had to cut it all off. I cried. The bottle doesn't warn you about your hair falling out, if you ask me thats worse then damage. It should be on the tube. I did like the color wild cerise it was supposed to be a dark is red color but instead it was more of a hot pink color. It would also would be great if they put a legit number or website on the tube that could help you. So it does say something about the black henna tattoos if you have had problems with that not to use but if we have never used any if it how would we know? So the color I really liked. The product itself gets 0 ⭐️s.

24 September 2022
Unprompted review
Show reviews in all languages. (309 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look