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Osmo Reviews 

309
•
TrustScore 2.5 out of 5

2.3

Hair Product Store
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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, most reviewers were unhappy with their experience overall. People frequently experienced severe issues with product quality, noting exceptionally weak suction performance and very cheap construction that felt like a toy. Customers also complained extensively about prolonged delivery times, poor tracking communication, and items arriving incomplete, delayed or damaged. Many buyers felt disappointed after discovering the items did not match advertised expectations. Some reviewers were happy with the customer support team, mentioning that responses were remarkably fast and helpful when addressing concerns. Consumers appreciated how quickly their service queries, billing corrections, and general ordering issues were efficiently resolved by polite staff.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with some reviewers praising the dashcam for working... See more

Order

Customers consistently note ambiguous experiences with order processes, as reviewers frequently highlight... See more

Response time

Reviewers mention positive feedback about response time, frequently highlighting prompt assistance and fast... See more

Quality

People report negative experiences with quality, expressing strong disappointment over cheap materials, weak... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that slow lead times and poor tracking... See more

Reviews shaping this summary

Rated 2 out of 5 stars

OSMO Roboclean Window Cleaner. I purchased and successfully used this product once. I discovered a day later that the company sent me a discontinued model which did not have all the parts and feature... See more

Rated 3 out of 5 stars

I returned the product as it did not work. The after sales service was excellent and the full refund ( minus the shipping cost ) was arranged.

Rated 3 out of 5 stars

The response I received was fast, though I assume the content was expected as there was no mention of a mistake being made.

Rated 1 out of 5 stars

I brought this vacuum because like most people I saw it advertised on social media! It took 6 weeks to arrive and when it did I was shocked by the size of it! I actually asked the delivery driver i... See more

Company details

  1. Hair Product Store
  2. also in
  3. Barber Supply Store
  4. Beauty Product Supplier
  5. Beauty Supply Store
  6. Cosmetics Store

Contact info

2.3

Poor

TrustScore 2.5 out of 5

309 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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2.3

All reviews

(309)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

I wish to thank the OSMO support team…

I wish to thank the OSMO support team for the efficient way in dealing with the return of a product.
My buying on line experience is new and returning goods to the suppliers is vague. The girls at OSMO soon had it sorted

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very quick response when cancelling

Very quick response when deciding to cancel my order. Excellent communication. The money back is due within a week or so, once this is fulfilled the score gets even higher than excellent.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Best one I’ve had so far

It’s a very good Dashcam, but I wish the wiring was just a bit longer as it would have been easier to fit under carpets. I haven’t used the rear camera but would be easy to fit in a saloon vehicle.
This is the third Dashcam I’ve had to fit, the others were hard wired, an I think it’s the best one I’ve bought.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Corrected Return to Sender

I received a message that my order had been sent back to the sender. The message gave me a reply Email address, which I replied to. I was taken care of with excellent professionalism and attitude. For this, and so many other things, I am grateful on this Thanksgiving Day.

26 November 2025
Unprompted review

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