Osmo Reviews 

Kittyfind - fake review and misleading online ad using fake TRUSTPILOT highly rated
Osmo UK official is operating a fairly sophisticated scam to market an expensive cat GPS tracker, which requires the user to add their own data SIM

I bought the Epiluxe on 2025-08-30 and bought the ‘additional attachment’ with the epilator. The pictures on the additional attachment showed FIVE (5) extra heads in their website but it came and there was only two (2)! I contacted the customer service and after they’ve sent the same two (2) attachments, they told me that the picture of five attachments on their website was for the old model of the epilator.

I ONLY BOUGHT THE ADDITIONAL ATTACHMENTS BECAUSE THEY WERE FIVE FOR 199kr (≈15£)

It wasn’t my fault that their website was not updated yet they wouldn’t pay for the shipping cost if I return the item!

It’s over a month and they haven’t fixed it!!!

The EPILUXE is too expensive for its quality.

osmosverigese

Edit: After a month. I just settled for them giving me the discount. The costumer service took some time to respond but they tried. Therefore I put another star, kudos to the team who tried to help me.

Ordered dash cam because it was voted a great buy with lots of features. However, the company does not have similar features.
Ordered 27th September and yesterday (11th October) wrote and told them to cancel the order if they can’t ship out faster than 2 weeks, but whaddyaknow tracking info came today 12th October and although it’s from osmo UK it’s being shipped from china. How upset do you think I am right now? I am livid £129 for Chinese junk. And still have at least another 10 days before I get it. Not a happy camper

The Osmo company response is only via email ..the name changes to Osmu Customer Support the company contact number is not connecting and cuts out. This ProVacuum was ordered originally due to an advertised customer product website listing this as a #1 product this link l thought was trustworthy? Please avoid and investigate further with reviews.

Nordpaw tracker. Avoid at all costs. Read the website well. You need to source your own SIM card which makes this tracker stupidly expensive.

Absolutely disgraceful company!

Went to the osmo store Aylesbury during opening hours and they had close to enjoy the sunshine - unbelievable!

Their products are also not good quality, you are better off going to your local diy!

Will never use the hem again!

Im not surprised by the low score this company gets. We recently purchased a Nordpaw Dog Tracker and the after sales service was useless. I will; write another review about the product under Nordpaw, but the set up and chat facility provided by Osmo was no help at all. Wake up to your customers feedback Osmo.

The product , a Rechargable Hair Remover MS-606 , IPX5 Waterproof which i purchased after reading that it was the best epilator of 2025 , didn't remove a single hair, even after going over the same small area two or three times ! I emailed the company, explaining this and asking for a refund, as the advert for it said money back guarantee, and returns label. The reply i received was ..try cleaning it with the brush !!!! Since this email i have received another on telling me how to use the epilator ! I have previously owned ,and used successfully , an epilator of a different brand , which became old and not so efficient. I went for the one from osmo as i thought the design would be easier to hold. Regards Jacqueline De-merci

Bought the Nordpaw dog tracker from this company. A complete waste of money. Various emails sent to the company saying I wanted to return it (I'm well within the return period) and explaining why, but they keep avoiding providing me with the details for how to return it. I paid using PayPal so have told them I'll open a dispute if they continue to fail to provide me with the information I've asked for.

This epilator only removed hair when I went over and over it. Such an inefficient item that is not worth buying. Avoid!

Dropship shit from China. Beef tallow is actually just some random creme in their own jar. Shipped from China. Not possible to return

Ordered heated gloves,then cancelled the order two hours later.They said I was to be refunded,but there might not be the same amount,due to bank charges.Got a refund today,less £7.99.That is total bull---t.I have alwa¹ys got 100% back from previous refunds.Stay well clear.

Avoid at all cost , purchased a kitty tracker , they sent wrong item! (Dog collar) it was poorly made/cheap china quality anyway, I had to pay return international postage ,so was out of pocket and a lot of emails to get refunded

I wanted to find a tracker which doesn't need subscription and that is when I found OSMO Kittyfind tracker. On their website it is stated 'NO SUBSCRIPTION / MONTHLY FEES. Cost £109 for the tracker. When I emailed them about after this order how actually the tracker works and they promised me it's not a subscription. When I read the user manual it says a SIM card needs to be purchased so I emailed them again and told them their website is misleading as the sim card needs to have DATA on it to be able to function. ( which is like a subscription for the tracker) When I mentioned I want to cancel my order ( literally a couple of hours after the purchase) they all of a sudden STOPPED emailing back to me and 7 hours later I got an email saying the product is dispatched. I emailed them again obviously no reply. They just need your money selling simple trackers double the price as normal ones. TERRIBLE.
DO NOT BUY OSMO TRACKERS!!!

Don't go anywhere near this company. Bought a dental flosser from them - was supposed to be a Waterpik. It isn't - as verified by speaking to a person at Waterpik. Emailed Osmo to complain that the flosser no longer works after less than a year but, surprise, surprise, have not had the courtesy of a response.

Shocking - bought the epilator after falling for reviews online and it is rubbish ... have tried to get a refund but 10 days later still being ignored. Vanessa at this email supportatosmo-official.com is also just as useless.

I dont usually leave negative reviews but this gelt needed as s3ems a complete scam. Express shipping 7-10 days, took 2 weeks and charged twice
Ordered an epilator received a shaver that I could have got quicker elsewhere
Advertised as osmo epiluxe mini, received Flawlbss facial hair remover in a cheap looking box that was squashed all for express shipping that I actually paid twice for, I have not waited for a response from Osmo as I feel this is a complete scam and even if they refund it is bad practice and false advertising, will be raising via paypal

Bought an epilator after seeing it voted No1 in a survey.
How wrong could that be? It doesn’t remove hair. The shaver part shaves but not closely. The epilator removes nothing.
Asked for a refund , was only allowed 20% back due to it being personal care!
£90 down the drain!!!

Bought this for my wife as extra Christmas gift. Company Seth Media AS, paid £129. The IPL received was unbranded and in a plain box..see pictures of expected product and product we received
This is a cheap copy of the purported Osmo IPL. It can be bought for £50 on the Internet. I checked the instructions that advised for dark hair only. If you look online the purported Osmo instructions are completely different. So we have been misled and sent basically a counterfeit copy and I reported this to the company. They offered a 40% refund. But 40% of £129 does not lower the price to match the £50 unbranded look alike. We are so angry that this company misrepresents the item and expects us to accept their return policy despite sending shoddy goods. I have photos of the original advert and the Tacky IPL we received.

I ordered a Dual Lens Vehicle Black Box DVR. It arrived whilst we were on holiday. The instruction leaflet contains no instructions about the use, nor explanations about the mode. Unless you are tech savvy, this is problematic. There is a slot for the video card. It didn’t register and on close examination, the slot actually has two spaces and the card went into the wrong space, which I think is a design fault. I was unable to remove it. I messaged the company wanting a refund as I felt it wasn’t fit for purpose. However more than 14 days had elapsed since delivery so this wasn’t possible(we had only been home 2 days)
All in all, I am really dissatisfied both with the company and the product. I won’t use them again nor buy a similar dashcam.