Bassol Optic Reviews 

Amazing service. Will buy again from them

I am very happy with thr service received, delivered on time as it was indicated before I made the purchase

Bad experience. I order glasses online before checking their reviews. Despite placing the order nearly a month ago, I have still not received any shipping or tracking information. I have also sent multiple follow-up emails to check on my order status. My first email was responded with info that the glasses are currently being manufactured, an important detail that was completely omitted and never mentioned at the time of my purchase. The other emails have been completely ignored. Their lack of communication and response is worrying so I decided me to cancel the order and get the refund but still no response so far.

Very satisfied with everything

Good original sunglasses, bought couple of times, very fast shipping. I will buy again.

Its been the second time i ordered sunglasses from Bassol Optic and its always been such a pleasure. The service is excellent and my sunglasses are packed securely in its original case and box and popped in another stuffed box so it arrived safe and fabulous!! It arrived quickly from Barcelona . I highly recommend this business and the service had always been above and beyond exemplary. A very happy customer i am indeed . Thanks ever so much.

I ordered a pair of sunglasses that, according to the website, were supposed to be delivered in May. It's now the beginning of July, and I've still received nothing.

I've reached out to customer service countless times, often waiting weeks for a response—if I got one at all. I requested to cancel my order five separate times before they finally processed the cancellation. Since May, I've probably sent around 50 emails and received only two replies.

The customer service is virtually non-existent. The prices may seem attractive, but you'll end up paying for it with your time, frustration, and patience. I wouldn't recommend ordering from this company.

Update 8 July: I was told I would be refunded and I'd have the money within 48 hours. I contacted my bank, and they haven't received a thing. That was 8 days ago. Still nothing.

Edit after reply: i sent you my first email on the 18th of June, plus another one on the 29th of June. No answer to both. I will send a third one, sure, but please check your records first, before writing around the Internet that you don't see any records, I even added the reference number of my booking here to facilitate the researches but you preferred the "customer is dumb" way. Another confirmation of how you poorly Deal with your customers.

I bought two pairs of glasses last year. One pair has been fine, but the second started developing issues that seem to be caused by low-quality or cheap materials used. Since they are still covered by the two-year warranty, I tried to contact the company for assistance.

Unfortunately, reaching them has been impossible. The purpose of this review is to warn future customers about the poor quality of the customer service and, hopefully, to get a response from Bassol Optic.

I ordered sunglasses nearly two months ago and they still haven't been sent. I have sent 15 emails asking for an order status or refund and have received responses but none answering my questions. Terrible customer service, and I still have no sunglasses and no refund.

I placed an order on June 16th, and today is June 30th. I have received neither my goods nor a refund. For two weeks, I have been emailing them daily, yet they consistently ignore my requests.
Now, after endless silence, they finally responded claiming they need to "investigate" and asking me to wait another 14–30 days for a refund. The reality is that they didn’t even ship my order because they were missing one item out of three. Instead of shipping the two available pairs and refunding the difference, they refuse to do anything. They won't ship, and they won't process a full refund.
My holiday plans are ruined, I am out 342 euros. This shop is completely unreliable and dangerous to deal with. Extremely disappointed and highly recommend avoiding this store at all costs!

super fast shipping
great prices and quality
just like they promise

Disappointing experience. It’s been over a week and they haven’t shipped the order yet. Lack of communication, had to send several emails to get a reply for an AI assistant. I’m in the process of cancelling it.

I ordered a pair of Specs from Bassol to be delivered to Australia and although the order was delayed due to manufacturing issues, Bassol kept me updated as to delays with multiple emails and updates. Customer service was great and the specs were delivered as ordered.

Delivery and item delivered fine. Returns impossible. I have contacted them through every available route to get a return label and am yet to receive a response. Complete joke. And now, despite a week of efforts the deadline for returns will pass and I will be stuck with sunglasses I no longer want. A shame because the rest of the service was actually good.

Ordering was simple, and delivery was very fast

Was OK , glasses is good !

Don’t buy from this company if you leave abroad!!!! Nightmare regarding to the communication. Never again. Bought a pair of sunglasses miu miu model but don’t like them simple answer. Ask for return them, they reply almost week after, yes I had to wait almost one week to get answer to paid 32£ for return shipping label from Uk. No clearly information on their website about this nothing if I would have and I think other customers they prefer to order for bigger price in Uk other from them. Fortunately for me I went for post office and the lady told me if I want send them back because of their 14 days return policy I must to just filled correctly CN 22 form that this is „Return of Goods- Relief Claimed” that avoid them customs fees. Send them this information because I still have to covered 15£ postage cost and what they reply again that I must take their label. Nightmare.
I have already ask Klarna about help no transparent information from customer from Europ at all this one is case to ECK in case I will send all information how this company works

Challenge them regarding delivery. My glasses came with delay and they shipped them only after my complaint with no apology.

Very good experience. Fast delivery and no scams. Would recommended 💯