Before purchasing anything off this site i check it was ok on trust pilot and seems all good. I liked opticalH due to they have so many different Chanel frames then the other sites . I ended up purcha... See more
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Buy glasses online by top brands at low prices. Online sunglasses and prescription glasses shop. Contact lenses and free shipping.
Herradores 70, 38201, San Cristóbal de La Laguna, Spain
Replied to 94% of negative reviews
Typically replies within 1 week
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Shipping was fast, thank you. It is difficult to buy CHANEL glasses from anywhere - highly recommend. Thank you!
I would strongly advise UK customers to be cautious before purchasing from this sunglasses company.
Their website is clearly targeting UK customers: prices are displayed in pounds (£), and there is no information during checkout warning that UK customers may have to pay additional customs duties or import charges.
What is particularly misleading is that the website states that “EU customs and duties are paid by us.” This statement gives the impression that customers will not face additional charges. However, this is not a meaningful reassurance because the EU is a single market where customs duties generally do not apply between member states. The important point - whether UK customers may face customs charges - is not clearly disclosed anywhere during the purchase process.
After my purchase, I received an invoice showing the final price, again with no mention of any potential customs duties or import fees for UK customers.
When I raised the issue, the company updated their terms and conditions to include new wording specifically mentioning the UK and stating that UK customers must pay all shipping costs both ways in case of returns. This wording was not present at the time of my purchase, and I have screenshots proving it. Despite this, the company still attempted to rely on these newly added terms when I requested a return. Obviously, terms added after a purchase cannot apply to that purchase.
This behaviour is extremely concerning. It appears that key information about customs charges and return conditions was not disclosed at the time of purchase, and the terms were later modified and then used against the customer.
Based on my experience, this does not reflect transparent or ethical business practices. Unfortunately, I cannot recommend buying from this company, as the information provided to customers cannot be relied upon.
Added after the reply from the company: this company has misleading information in the website (including several UK customers complaining about the same issue as I), changed terms and conditions post acquisition and refer to them as if they were there before, between other things. I have proof of all of this. Hope the regulator will do something about it. Please read all the other negative feedback - 20% of their reviews are 1 - very telling

Reply from Optical H
Keep you hands off this company.
Unfortunately, my experience with this company was very disappointing

Reply from Optical H
The glasses are gorgeous! I bought two pairs of Chanel glasses, different sizes, hoping to return one pair as I can’t afford two!!! What I didn’t realise is there is a customs charge. This was not outlined anywhere when I was purchasing the glasses. So I had to pay customs on the way into the country and I will have to pay to return them too. This does not make my purchase as much of a bargain as I had first hoped.

Reply from Optical H

Reply from Optical H
I was satisfied with the transaction. I received a great pair of glasses at a very attractive price.
Thank you very much.

Reply from Optical H
Fantastic prices, fast delivery and really good service.

Reply from Optical H
I had an amazing experience ordering from OpticalH. I was in contact with Sara after accidentally having my sunglasses shipped to the UK, where they became subject to import tax. Sara was incredibly helpful and quickly arranged for them to be redirected to an EU address instead.
I truly can’t fault the service and would thoroughly recommend OpticalH to anyone. Sara is a real credit to the company!

Reply from Optical H
Great experience at Optical H! Huge assortment, excellent prices, and truly amazing customer service- thank you Sara! The staff was friendly, helpful, and made everything easy. I’ll definitely be coming back — highly recommend!

Reply from Optical H
Optical H are a great company to deal with, Excellent customer service, I found the glasses I loved on line, at a good price and placed my order. Optical H did the rest. I received a fast and speedy service, with updates along the way. My glasses arrived well packed in record time. I highly recommend Optical H

Reply from Optical H
I had a terrible experience with OpticalH and would advise everyone to stay away. Their customer service is non-existent; they completely ignore calls, emails, and messages. There is absolutely no consistency in their word—I was quoted one price one day, only for it to be completely different the next. It feels like a shady one-man operation rather than a professional business. I will never deal with them again. Save yourself the frustration and shop elsewhere.

Reply from Optical H
Perfect,fast delivery,product well packaged… all in all very satisfy

Reply from Optical H

Reply from Optical H
I highly recommend this store ❤️Customer service is excellent, and all questions are answered very quickly. My frames took a few weeks to arrive, but considering the prices here are much lower than other stores, I'm very happy with my frames. I recommend this store to everyone👍🏻

Reply from Optical H
Excellent service. Very prompt and prices are very reasonable regarding the designer brands. Would definitely recommend. Customer service also excellent.

Reply from Optical H
Before purchasing anything off this site i check it was ok on trust pilot and seems all good. I liked opticalH due to they have so many different Chanel frames then the other sites . I ended up purchasing a lovely pair of Chanel frames , they cost me £226.44. Now this is what i was looking for was someone that had to pay taxes . I live in the uk and i had to pay excess tax on the frames , which costed me an additional £53 . This is the reason i wont be shopping on here , it ended up costing way more . I am disappointed and i do love the section of frames . My frames also did take awhile to come into stock and i did have to reach out as no was keeping me updated . Apart from that i enjoyed purchasing.

Reply from Optical H
I had the glasses that I was looking for with less price and a great experience with the site, was easy to deal with and went smoothly 🙂

Reply from Optical H

Reply from Optical H
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