Banner for Optical H

Optical H Reviews 1,528

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the wide selection of products, particularly designer frames, and appreciate finding exactly what they were looking for at competitive prices compared to local shops and other retailers. Many people highlight the quick delivery and the excellent condition of the products upon arrival, often noting the careful packaging. However, some customers also noted issues with order processing and customer service. A few people experienced long waiting times for their orders, sometimes due to product availability, and some reported difficulties with communication, including unanswered emails and calls. There were also instances where customers were dissatisfied with return processes, citing unexpected fees or disputes over product damage.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are happy with the quality, design, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the easy ordering process, fast... See more

Price

Reviewers highlight positive aspects of price, with many customers finding great deals and significantly... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Before purchasing anything off this site i check it was ok on trust pilot and seems all good. I liked opticalH due to they have so many different Chanel frames then the other sites . I ended up purcha... See more

Company replied

Rated 4 out of 5 stars

I had found exactly what I was looking for. The price was much reasonable as the price of local shop in Switzerland for exactly the same glasses. Even I paid Swiss tax, it was very good shopping.

Company replied

Rated 5 out of 5 stars

My experience with opticalh has been fantastic with great support. Delivery was very quick, same sunglasses are expensive elsewhere and they look premium when delivered. Kudos to the team, I hope... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with this company. Ordered a pair of Gucci sunglasses last Friday delivered to the UK the following Wednesday, Very fast delivery. The Glasses are stunning on and in perfect con... See more

Company replied

Rated 1 out of 5 stars

I had a terrible experience with OpticalH and would advise everyone to stay away. Their customer service is non-existent; they completely ignore calls, emails, and messages. There is absolutely no con... See more

Company replied

Rated 1 out of 5 stars

So I ordered sunglasses which I had to return bcuz it doesn’t fit me. It tooks 2 months everything…. When it’s finally arreived at their logistic Center somewhere In canaries islands they charged m... See more

Company replied

Rated 5 out of 5 stars

After a long 3-month wait (entirely due to a delay at the factory), my stunning Chanel butterfly glasses finally arrived! I couldn’t be happier! Throughout the process, Optical H kept me updated,... See more

Company replied

Rated 5 out of 5 stars

Optical H are a great company to deal with, Excellent customer service, I found the glasses I loved on line, at a good price and placed my order. Optical H did the rest. I received a fast and speedy s... See more

Company replied

Rated 5 out of 5 stars

I have ordered a pair of reading glasses from Silhouette from Optical H. The particular model was not readily available in stores. I was then confirmed by their excellent customer service that, after... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this store ❤️Customer service is excellent, and all questions are answered very quickly. My frames took a few weeks to arrive, but considering the prices here are much lower than ot... See more

Company replied

Rated 1 out of 5 stars

This website provides false stock information — items shown as “in stock” are actually not available. They also don’t clearly state the shipping time, making me doubt the authenticity of their product... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Communication was fairly clear. Had an early moment where I wasn’t sure order had been processed or when it was being delivered however that was cleared up swiftly and to my liking. Tha... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience ordering from OpticalH. I was in contact with Sara after accidentally having my sunglasses shipped to the UK, where they became subject to import tax. Sara was incredibly... See more

Company replied

Rated 5 out of 5 stars

Great service. Excellent price. Quick delivery. My new chanel sunglasses arrived (from Spain) in the UK within a week of ordering. Packaging was perfect. Delivery was tracked and on time. I will defin... See more

Company replied

Rated 5 out of 5 stars

The sunglasses were delivered so quick. Excellent condition, well packed, all attention to detail. I am so happy I purchased my sunglasses from them! Will defo order again from this site. Communicati... See more

Company replied

Rated 5 out of 5 stars

Great experience at Optical H! Huge assortment, excellent prices, and truly amazing customer service- thank you Sara! The staff was friendly, helpful, and made everything easy. I’ll definitely be comi... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Oliver Peoples sunglasses, despite the rather long waiting time due to the availability of the product, all in all great experience. Constant feedback regarding the status of th... See more

Company replied

Rated 5 out of 5 stars

Received my glasses in perfect condition, and they arrived in just 3 days which is incredibly fast. Process was smooth and efficient, and quality is just as described. Definitely be ordering from them... See more

Company replied

Rated 5 out of 5 stars

Recommended Very happy with Optical H. Great item, good price,VERY good communication. A little surprised that i had to pay import tax to DHl as i thought that it was included in the price. Overal... See more

Company replied

Rated 1 out of 5 stars

Serious warning to all future buyers!!! DO NOT ORDER FROM THIS SHOP. I ordered a pair of Chanel sunglasses listed as limited stock(not out of stock!)paid €40 for DHL EXPRESS delivery and 1 hour afte... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Versace sunglasses on Black Friday they have come from Madrid to Sydney Australia. They were perfectly packaged and are just beautiful Thank you for your great service Diana

Company replied

Rated 5 out of 5 stars

I bought very beautiful Chanel sunglasses, delivery to Belgium was super fast. Definitely when I will need other sunglasses then I will order from them for sure.

Company replied

Rated 5 out of 5 stars

Dream Chanel sunglasses purchased at such a good price compared to UK shops, good communication throughout the shipping/delivery process. Perfect sunglasses, very pleased 😎

Company replied

Rated 5 out of 5 stars

A great experience. Ordered Chanel sunglasses at a saving of £130 from the same ones in Selfridges. Arrived as indicated, lovely packaging.

Company replied

Rated 5 out of 5 stars

Very happy with the price, level of service and quality of the product. Received my order within promised time frame, everything was perfect. Highly recommend 👌

Company replied

Rated 5 out of 5 stars

I have received the order very quickly, actually quicker than expected. Customer support replied to questions before the order quickly. The product was correct and in perfect condition. I am happy cus... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of Chanel sunglasses at a great price. Fast delivery and no customs fees this time (last time they refunded me very quickly). So very happy with my purchase and now thinking about the... See more

Company replied

Rated 5 out of 5 stars

Found the sunglasses of my dreams, significantly cheaper than my local department store. Fast delivery and well packed to ensure no damage in transit. Very impressive selection and super customer expe... See more

Company replied

Rated 5 out of 5 stars

Prices are great, shipping is fast, and the glasses are good quality. Their support is super helpful too. I totally recommend them.

Company replied

Rated 5 out of 5 stars

Ordered two pairs of Chanel sunglasses and had them delivered in less than a week. Great website and fast customerservice.

Company replied

Rated 5 out of 5 stars

Fabulous company. Greatcommunication, kept me updated about delivery.Chanel sun glasses arrived beautiful packaged. Would def purchase from them again.

Company replied

Rated 5 out of 5 stars

WhatsApp support is really fantastic, they respond quite fast and professional. Product arrived in few days! Very much recommended

Company replied

Rated 5 out of 5 stars

The team were very helpful - very prompt replies and answered my queries. Wouldn’t hesitate to purchase.

Company replied

Rated 5 out of 5 stars

Very satisfied with my purchase, the delivery was really quick and everything was perfect. Highly recommended

Company replied

Rated 1 out of 5 stars

Please do not order from Optical H. The customer service is extremely disappointing. I ordered a Chanel pair of glasses, which arrived damaged. Unfortunately, I was accused of causing t... See more

Rated 5 out of 5 stars

Very quick delivery. Sunglasses were packed very safely. Great price on the glasses as well. And personal note inside the box was a very nice touch!

Company replied

Rated 1 out of 5 stars

The worst company i have ever dealt with. Not only did my product come 4 weeks late. The glasses did not fit me right. I returned the package in protective packaging and in the chanel glasses box with... See more

Company replied

Rated 1 out of 5 stars

Optical H replied to my review with a misleading statement that completely ignores the actual issue. So here’s the literal conversation, so everyone can judge for themselves:... See more

Company replied

Rated 5 out of 5 stars

Perfect,fast delivery,product well packaged… all in all very satisfy

Company replied

Rated 5 out of 5 stars

Excellent quality glasses with a stylish design and great comfort. Professional service, fast handling, and premium packaging. Very satisfied with the overall experience — highly recommended

Company replied

Rated 5 out of 5 stars

Great communication to clarify my order to ensure they were sending me the correct prescription. Good value and quick delivery.

Rated 1 out of 5 stars

Ordered an item stated as 'stocked' on their website. Then then emailed apologising saying they need to order the product and it will be in max 30 days. I needed the item as a gift so requested a fu... See more

Company replied


Company details

  1. Optician
  2. Binoculars Store
  3. Contact Lenses Supplier
  4. Sunglasses Store

Written by the company

Buy glasses online by top brands at low prices. Online sunglasses and prescription glasses shop. Contact lenses and free shipping.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would strongly advise UK customers to…

I would strongly advise UK customers to be cautious before purchasing from this sunglasses company.
Their website is clearly targeting UK customers: prices are displayed in pounds (£), and there is no information during checkout warning that UK customers may have to pay additional customs duties or import charges.
What is particularly misleading is that the website states that “EU customs and duties are paid by us.” This statement gives the impression that customers will not face additional charges. However, this is not a meaningful reassurance because the EU is a single market where customs duties generally do not apply between member states. The important point - whether UK customers may face customs charges - is not clearly disclosed anywhere during the purchase process.
After my purchase, I received an invoice showing the final price, again with no mention of any potential customs duties or import fees for UK customers.
When I raised the issue, the company updated their terms and conditions to include new wording specifically mentioning the UK and stating that UK customers must pay all shipping costs both ways in case of returns. This wording was not present at the time of my purchase, and I have screenshots proving it. Despite this, the company still attempted to rely on these newly added terms when I requested a return. Obviously, terms added after a purchase cannot apply to that purchase.
This behaviour is extremely concerning. It appears that key information about customs charges and return conditions was not disclosed at the time of purchase, and the terms were later modified and then used against the customer.
Based on my experience, this does not reflect transparent or ethical business practices. Unfortunately, I cannot recommend buying from this company, as the information provided to customers cannot be relied upon.

Added after the reply from the company: this company has misleading information in the website (including several UK customers complaining about the same issue as I), changed terms and conditions post acquisition and refer to them as if they were there before, between other things. I have proof of all of this. Hope the regulator will do something about it. Please read all the other negative feedback - 20% of their reviews are 1 - very telling

9 March 2026
Unprompted review
Optical H logo

Reply from Optical H

Dear Andreia, thank you for your detailed feedback.

Yes, one of the currencies customers can select is pounds because we have nothing better to do than targetting UK customers. 🤦‍♂️​

What you mention about our conditions is actually true, we have decided to specifically mention the UK because like you, many people seem to think it is still part of the EU.
Even if it was, custom duties are to be paid by customers, not our company. We do that sometimes as a gesture, and find it funny when people complain if we do not.

Kind regards,

Rated 1 out of 5 stars

Keep you hands off this company.

Keep you hands off this company.
Unfortunately, my experience with this company was very disappointing

10 February 2026
Unprompted review
Optical H logo

Reply from Optical H

Hi there,
We do not recognize you as a customer and do not think have been in contact with you either. We requested information from you, which you did not share, so we do not understand this review at all 🤷‍♂️​.
In any case, kind regards.

Rated 3 out of 5 stars

Beware of customs charges!

The glasses are gorgeous! I bought two pairs of Chanel glasses, different sizes, hoping to return one pair as I can’t afford two!!! What I didn’t realise is there is a customs charge. This was not outlined anywhere when I was purchasing the glasses. So I had to pay customs on the way into the country and I will have to pay to return them too. This does not make my purchase as much of a bargain as I had first hoped.

22 February 2026
Unprompted review
Optical H logo

Reply from Optical H

Dear Kate, thank you for taking the time to leave a review.
We do not consider it necessary to inform all our UK customers about something we already inform them about on our website (https://www.opticalh.com/en/info/shipping-and-prices.html) That information is available to everyone before placing any order. You should be furious at the UK customs system, not us.
As for the refund, we also do not think it is necessary to explain why we need to receive the glasses back before reimbursing any payment and that any incurred charges (if there were any) are deducted.
We are sorry you did not have the experience you were expecting, but we have nothing to do with any taxes charged by the UK customs.
Kind regards.

Rated 5 out of 5 stars

Very fast

I recommend this site. The order arrived in 4 days!

13 February 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

I was satisfied with the transaction

I was satisfied with the transaction. I received a great pair of glasses at a very attractive price.
Thank you very much.

22 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

Overall great

Fantastic prices, fast delivery and really good service.

14 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

Great service! Sara is great!

I had an amazing experience ordering from OpticalH. I was in contact with Sara after accidentally having my sunglasses shipped to the UK, where they became subject to import tax. Sara was incredibly helpful and quickly arranged for them to be redirected to an EU address instead.

I truly can’t fault the service and would thoroughly recommend OpticalH to anyone. Sara is a real credit to the company!

13 February 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you very much for your kind words, Katie.
We are glad to hear that you had a good experience with us and hope you enjoy your glasses. We look forward to seeing you at OpticalH.
Best regards!🤗️

Rated 5 out of 5 stars

Great experience at Optical H

Great experience at Optical H! Huge assortment, excellent prices, and truly amazing customer service- thank you Sara! The staff was friendly, helpful, and made everything easy. I’ll definitely be coming back — highly recommend!

13 February 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you very much for your kind words, Petra.
We hope you enjoy your glasses, and we look forward to seeing you at OpticalH.
Best regards!🤗️

Rated 5 out of 5 stars

Optical H great value for excellent service

Optical H are a great company to deal with, Excellent customer service, I found the glasses I loved on line, at a good price and placed my order. Optical H did the rest. I received a fast and speedy service, with updates along the way. My glasses arrived well packed in record time. I highly recommend Optical H

6 February 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

It was Perfect

3 February 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 1 out of 5 stars

Avoid OpticalH – Zero Communication and Unreliable Pricing!

I had a terrible experience with OpticalH and would advise everyone to stay away. Their customer service is non-existent; they completely ignore calls, emails, and messages. There is absolutely no consistency in their word—I was quoted one price one day, only for it to be completely different the next. It feels like a shady one-man operation rather than a professional business. I will never deal with them again. Save yourself the frustration and shop elsewhere.

16 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Hello,

we will respond to your review after Trustpilot has removed it twice. This one is your third, thank you for your comitment.



Dear Jinosh Joseph,

Thank you for following through on the threats you made to us on WhatsApp. In which you said that both you and your friends would flood social media with negative reviews.

WE WOULD LIKE TO CLARIFY THAT YOU HAVE NEVER PURCHASED A PRODUCT FROM US NOR HAVE WE EVER SHIPPED ANYTHING TO YOU, SO WE HAVE NEVER RECEIVED ANY PAYMENT FROM YOU NOR HAVE YOU EVER RECEIVED ANY PRODUCT FROM US.

The reality of your case is that you wanted to buy the Balmain BPS104 O.R F 59 16 and you wrote to us on Sunday, January 4, 2026.
We contacted you via WhatsApp and you haggled over the price because you had seen it cheaper elsewhere, and we lowered it.
You asked us for photos and videos, and we sent them to you. From the outset, we made it clear that these were not counterfeit products and that we were official sellers.
Then you told us that you had found the product at a lower price elsewhere and asked us to lower the price, which we refused to do.
We told you that you would have to pay shipping and possible customs fees to the US, and you told us that the other sites, apart from being cheaper, included these fees, so we told you to buy it wherever you found better conditions and it was more beneficial for you.

You requested shipping requirements that go against company policy as they were not legitimate...

Then (01/08/26) you contacted us again to ask us to send you photos of all angles of the glasses, the boxes, all the components, etc. You also wanted us to offer them to you at a lower Price, AGAIN.
When we told you that this offer was no longer available, your response on WhatsApp was: “Hahaha... Now I know the reason why people were leaving bad feedback about your company. It's a one-man company who never takes responsibility or keeps their promises. I will be leaving my feedback everywhere and will ask all my friends to do the same. All the best!”
We admire the fact that you have managed to get Trustpilot to not consider your review as fraudulent.
Congratulations!
Therefore, thank you for keeping your word.

We hope we won't have to deal with you again.

Best regards.

Rated 5 out of 5 stars

Perfect,fast delivery,product well…

Perfect,fast delivery,product well packaged… all in all very satisfy

13 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

Beautiful thank you so much

Beautiful thank you so much

13 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

Best customer service and the best prices on branded frames

I highly recommend this store ❤️Customer service is excellent, and all questions are answered very quickly. My frames took a few weeks to arrive, but considering the prices here are much lower than other stores, I'm very happy with my frames. I recommend this store to everyone👍🏻

11 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Very prompt and prices are very reasonable regarding the designer brands. Would definitely recommend. Customer service also excellent.

9 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

Everything was perfect!

23 December 2025
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 4 out of 5 stars

Read before purchasing

Before purchasing anything off this site i check it was ok on trust pilot and seems all good. I liked opticalH due to they have so many different Chanel frames then the other sites . I ended up purchasing a lovely pair of Chanel frames , they cost me £226.44. Now this is what i was looking for was someone that had to pay taxes . I live in the uk and i had to pay excess tax on the frames , which costed me an additional £53 . This is the reason i wont be shopping on here , it ended up costing way more . I am disappointed and i do love the section of frames . My frames also did take awhile to come into stock and i did have to reach out as no was keeping me updated . Apart from that i enjoyed purchasing.

24 October 2025
Unprompted review
Optical H logo

Reply from Optical H

Thank you for your review. We appreciate you taking the time to leave your opinion.
As for the taxes you mention, we are sorry customers from the UK have to pay import duties, but that is something completely beyond our control (we also inform about this on our website).
We understand your frustration and will be happy to assist you if you decide to visit us again.

Rated 5 out of 5 stars

I had the glasses that I was looking…

I had the glasses that I was looking for with less price and a great experience with the site, was easy to deal with and went smoothly 🙂

3 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

Rated 5 out of 5 stars

Amazing service

Amazing service , very efficient and great !!!

5 January 2026
Unprompted review
Optical H logo

Reply from Optical H

Thank you so much for your review! We are glad to hear that you had a good experience with us and appreciate you taking the time to leave your opinion. We look forward to welcoming you back on your next visit :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look