One Call Insurance  Reviews 

Just renewed my insurance online . Very happy with the deal and service

EW2 handled my query about an unoccupied property following a bereavement with compassion, accurassh and reassurance. Full marks.

Excellent service from Anais sorting out amendments to my motor insurance

LN1 was really helpful

The help I received from Lawrence LN1 was exceptional. He assisted me in a few minutes to do something I'd tried to do for days, quickly, efficiently, and without problem and polite and friendly. Brilliant 👏 thankyou Lawrence, a credit to the company 5⭐️

My friend and I were on a motorcycle trip. He broke down with a dead short cct in his bike. He called his ins( this company )
Because he broke down a week ago with a different fault, which he fixed by purchasing and fitting a new Triumph part, they refused to recover him as a " mechanic" had not carried out the work. The work consisted of 2 bolts and 2 plugs.....after which the bike worked normally until this NEW fault. He is a vunerable veteran who deserved better than " without proof theres nothing they can do" i am sat with him now awaiting an independant recovery service as this company failed in their duty of care to a stranded mitorist.

Was assisted by customer agent LN1
Brilliant assistance and a great deal sorted

JP3 was professional and efficient. They understood my concern immediately and sorted it out without fuss. I was connected quickly and JP3 was there to help and guide me. Highly recommended.

Very efficient service. Would recommend. JQ1 was very helpful

LN1 was very helpful and sorted the change that I needed to make to my policy very quickly. Very happy with the customer service!

Fantastic customer service from OS3. What a relief to speak to someone who was obviously well trained regarding knowledge of insurance, able to listen and customise to what I needed, able to have a clear and good conversation with me in understandable English and pleasantly proactive in follow up phone calls. I am extremely satisfied with the service OS3 provided on behalf of One Call. OS3 certainly put me at my ease whilst discussing what for me is a complex matter and because of OS3’s professionality ( as well as good product price) One Call will be my first choice for insurance for the future. ( such a contrast to the pushy, difficult to understand and dismissive attitude of some other insurance companies I have phoned!) Very well done One Call for the training of your staff and OS3 in particular in my case.

Didn’t need to make a claim but Onecall were excellent through both the selection and renewal process and very competitive on price.

I'd had daily calls from One Call during worktime which I had to leave to voicemail, and after 3 days decided I'd better call back in the evening as it might be quite important (it wasn't, really - so that's the one star lost for annoying me!) . Spoke with JA3 who was efficient (no unnecessary pleasantries) and ran through a checklist of my data to ensure I hadn't missed any changes that might affect a claim. Pretty sure that's just a ploy to get to the meat & potatoes of the call, the upsell! However, with a well-drafted explanation of what I might be interested in, I realised I could pay a little more here to replace a similar policy I have with my bank, and actually save money! He also honestly answered a query I had about car trackers, and didn't waffle on about other policies. So not a particularly hard sell, but didn't feel coercive in any way.
Finally, props to whoever made the music choice for the on-hold system - lovely bit of Jazz, a welcome change to the usual distorted synth-pop (or Vivaldi!) that is everywhere!
Would have been 5 stars if the VM message had said it was a courtesy call that might be beneficial to me, rather than just "call us back".

Phoned One Call Insurance as renewal was up, I wanted to know if they could give me a better deal. Spoke to Alexi (AW4)
I’m now on a fixed price platinum policy with better payment options and a cheaper price, cloudy with meatballs !!!

The lady I spoke to today EW2 was very professional and helpful with my enquiry, she pointed me in the right direction and gave me the number i needed, a great representative for the company.

Hi, WG1 was amazing.
Brilliant, quick, and easy to understand.
Kept me as a customer, I was ready to go elsewhere.

Great communication and tollerant with my requests. Thanks to EK2

JC8 helped me to review my insurance policy mid way though the current term as we needed it increasing for our new mortgage.
JC8 was fantastic, really polite, helpful, understanding and friendly.
They helped us get everything sorted in such a short amount of time and for less than we originally thought too. new policy all set up and were here with one call for another year (hopefully more)

Thank you so much
Amazing customer service

Got quickly through tp an advisor who answered my query satisfactorily.

Very clear with what they could do when I wanted to amend my policy JF2 was the agents number and he was very clear and helpful. He had to call me back and did so at the agreed time