One Call Insurance  Reviews 

LN 1. Lawrence was very helpfull

Excellent
Friendly professional service from DB4

Great customer service from PaigeHG, helped onboard me and walk me through all the next steps.

first in the queue at 9.05. Adam answered my question and dealt with a name change. Quick and efficient

Ben (BB7) was very helpful when I changed details to my new car. It had only just been registered as a new car, so wasn't already on the system. But Ben guided me through the change very professionally and it was a seamless experience.
Many thanks.

Excellent customer service. Friendly staff, good advice and reasonably priced. TH3 was polite, professional and very helpful.

I rang to query my renewal price for my Home insurance. Nicole P answered all my queries and reviewed my policy and found me the best price to obtain my successful renewal.

Overall pleased , but if I had not queried the price i would have been paying more . Mrs. H Southampton.

When I finally found a current correct telephone & spoke to a real human it was such a relief after trying to navigate the website & chat box to add another driver which kept asking questions I had no immediate answer to.

Although I had a 15 minute wait to make contact with someone the advisor quickly retrieved my policy and was able to respond to my question. I had considered not renewing my policy but a positive offer was put to me and I shall now stay with One Call.

Two serious issues
1) Tried to pay my renewal, entered all the correct card details and the payment processing wheel just went round and round, useless
2) At 19:50 I wanted to contact their chat line which they claimed was open until 8pm, rubbish, it stated that they were not available

This has got to be the worst insurance company for trying to contact, utterly hopeless. I just hope I never have to make a claim

Had to wait was 14 in a queue then it was slow to communicate but overall I was happy with agent tw9

WP1 was exceptionally helpful on the chat and dealt with my enquiry and amendments to my policy quickly.

LN1 helped me to change my number plate over in quick time! Very pleased with his speedy professionalism.

Hannah (HG4) was thorough, professional and efficient in the way she explained all the details of my new insurance plan in terms that even I could understand. Not only that, she was so diligent and conscientious on behalf of the customer, she managed to get me the deal even cheaper than I expected. To cap it all, she had a very pleasant and light hearted manner, which made the whole process much less stressful than it would normally have been. Fantastic exemplar customer service!

When I called I was being pressured not to take too long by my employer. KP3 dealt with my impatience professionally and politely, while guiding me towards some improved policy options. Thankyou KP3

Ja 7 was able to make the changes required for me all sorted now thanks jack

Wanted to say a big thank you to ji9 for all his help today to resolve my questions and solve my issue, he was very professional and friendly to chat too

Understood my problem straight away, was extremely helpful in resolving the issue, staff member OS3

MB3 got the job done with no fuss
Thanks Mathew

The agent SM5 was extremely helpful and patient. They got me a very god deal.