One Call Insurance  Reviews 

Person spoke with made it easy to follow what was explaining, managed to get there quote match what found when searched other sites quickly and efficently. She spoke with knowledge and felt valued customer

Service very nice, top and great, staff very frendly, perfect ,profesional. Thank you

Spoke to William, username WG1. Very helpful and helped me get a better quote on my insurance renewal

I had a very useful live chat with your agent JP3 today (24/08/2026). I found him to be helpful and knowledgeable and answered all my queries efficiently.
A good member of your staff I should say.

The gentleman, CL4 who dealt with me was extremely patient and helpful. He spent a long time looking at different options for me but unfortunately was not able to match other prices I had found online. He was very understanding when I decided to go elsewhere.

It’s always nice to talk to someone who is friendly and you can understand (MG6),we both had a laugh about what I was insuring (a house or a car) my mistake.

I spoke with Lawrence LN1 and he was really helpful and polite despite me cancelling my policy

Very friendly staff, explained everything clearly will definitely recommend to anyone.

It was a shock to receive an increase of £195 to my motobike insurance premium. Intially the chat option was slow and painful. However, when I rang in and connected with Tia (TH9) everything started to improve. She explained which docs I need to provide, sent a helpful link to upload them and confirmed their receipt by calling me. When the underwriter required a different format for the files, she rang them to ask what would be acceptable, informed me by phone and email, and made everything work. Eventually, the surcharge was reversed and case closed. She rang me to confirm that too. Tia certainly went beyond the normal level of customer service and I am very happy to both thank and commend her.

Chelsea is always very helpful, very polite always helps me with all my problems. She needs a pay rise, but that's not up to me. Unfortunately, but yes, she does a fantastic job. Thank you very much for everything

After a very confusing and unsuccessful attempt at changing my details online, I reverted to the tried and tested method of actually speaking to a real person and within minutes everything was sorted by TH3 (Tom) thank you!

LB3 was very helpful and answered all my questions today. I would give her 5 stars, but needed to take into account the waiting time in the queue.

English accent wonderful and knowledgeable

Caller AA5 was clear and concise. No hard sell. Pleasant manner. Informative. Not too long winded.

Helpful gentleman got things sorted easily.

Ref - AA2 - Polite informative phone conversation explaining renewal procedure and alternatives.

Very helpful
Very easy to set up app online to do insurance
Found this company very good

I received a curiosity call to ensure that I’m happy with the recent car insurance policy, the agent (SG5) was extremely polite and helpful.

It’s reassuring to speak to a person and I would highly recommend this company

Ln1 was an absolute star. I had been on line for a frustrating hour and a half trying to sort out a change of vehicle. He calmed me down. And sorted my issue very quickly and efficiently. Very knowledgeable polite and friendly. A credit to the company. Many thanks.