Ordered a lovely plush office style chair for my daughter (to use at her dressing table) and got it on a really good deal (less than £30!) which included free delivery! It literally arrived the next d... See more
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Buy from Office Furniture Online, we sell Office Furniture Online to those who are looking to buy their Office Furniture Online!!!!
Office Furniture Online Details
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Jubilee House, Dumfries Enterprise Park, Tinwald Downs Road, Heathhall, DG1 3SJ, Dumfries, United Kingdom
- 0333 7777 575
- customerservices@officefurnitureonline.co.uk
- www.officefurnitureonline.co.uk
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Happy with my purchase
Item was delivered on date advised. Driver very helpful in bringing it into my house as I had an injured foot.
Well packaged. Very pleased with my new office chair
Have bought from this company before and would recommend. Great to be able to buy something already assembled

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Good value office chair.
The low cost office chair is good quality and sturdy. Arrived as promised next day.

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Purchased a single unit for myself
Purchased a single unit for myself, a Deluxe Air Lumbar - Large Fully Loaded Operator Chair. Exactly as described, fair pricing by comparison to other furniture suppliers. Will do business again.

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Ordered replacement parts for a chair…
Ordered replacement parts for a chair that broke 18 months into owning it that i had to pay for even though it says 3 year warrenty. That was no big deal however after waiting 3 weeks the part didnt turn up so i phoned them who said it never got shipped due to human error. They said theyd ship the part and another part i added to the order together. One part arrived and the other was missing. Phoned them to chase the other part and they are now saying tnt showing as delivered, i asked them to chase it with tnt as definitely didnt come and i have video doorbell to show what arrived, they told me to chase it with tnt but you cant ring tnt and their website wont show me the proof of delivery as its senders order details they want as proof which wasnt provided. Absolute pita wont be using these again.
Edit/Update - If i was reviewing the customer service staff alone theyd get 5* because they do seem interested and capable of sorting the problem which i really appreciate. I have now recieved both parts and have a fully functional chair which im very happy with, its good to know when it breaks i can order parts rather than replace the whole thing.
The reason im not giving 5* is because the warehouse staff never let anyone know that the part initially couldnt be found and so wasnt shipped but the order showed as if it had been sent when it wasnt and i had to chase it up manually.

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Excellent service
Excellent service, ordered an office desk and it arrived within a few days. Great quality too.

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Total mess up.
Order two items, both were out of stock, so I changed them but missed next day delivery. Chair turned up following day, but it was the wrong chair. Took 4 days to get desk and over a week to get chair.

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Efficient service
Easy to use website. Delivery went smoothly. Product was exactly as described and good quality.

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Well constructed
Well constructed, sturdy filing cabinet, just the job for the home office.

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Found it really easy to find my way…
Found it really easy to find my way around the website and using the search was given choices including offers that actually reflected my search. Ordered on a Friday, delivered on the following Monday.

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My chairs arrived on time and well…
My chairs arrived on time and well packaged. Happy days.

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Nice-looking and robust home office furniture.
We ordered a two shelf file storage cabinet which arrived promptly in flat-pack form, impressively and very securely packaged. It took two of us about 30 minutes to assemble, and is now in service as a good looking and robust addition to our home office at a sensible price. I feel we made a good choice.

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The chair was delivered on time and…
The chair was delivered on time and whilst a little fiddly to erect is a very good chair and our son loves it.

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Quick delivery and easy to order on the…
Quick delivery and easy to order on the website, good instructions to follow to assemble as well

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Brilliant office chair and Fantastic service
Fantastic service, quick delivery and great chair. Totally customisable and so supportive.

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We applied for a credit account and…
We applied for a credit account and heard nothing for over 1 week. Eventually I chased and was told the lady was out of the office for 1 week - eventually our account application was declined for unknown reasons. I do not know what you base your searches on but there were no questions involved in the process at all. There was no input whatsoever from your company during any of these processes.

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Great office chairs! :)
An excellent delivery experience here. No problems at all. The office chairs are just great! Thank-you. :)

Reply from Office Furniture Online
Brilliant service and product
Brilliant service and product. This chair is streets above the rest for looking lovely (not the boring executive mesh black Mastermind look) but all sorts of colours. I have had surgery on my spine and the lumbar support and comfort with so many levers to adjust it exactly, is brilliant. And the chair arrived fast, well packaged and is easy to put together. My second visit to this company, after twenty years!

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