Office Furniture Online Reviews 

19,379
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers had a great experience with this company. Customers frequently mention that the office furniture products are exceptionally comfortable, highly sturdy, and arrive extremely quickly right to their homes or workplaces. Many consumers also deeply appreciate the straightforward online ordering process, very detailed item descriptions, and remarkably helpful support whenever assistance is required. Some reviewers were not happy with the complete lack of delivery tracking information, making it difficult to anticipate precisely when shipments would show up. A few other people also felt that putting certain items together was quite a frustrating task because of tricky assembly steps and uncooperative parts.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and fair pricing. Consumers highlight that items... See more

Delivery service

Consumers find delivery service to be positive, highlighting super fast shipping and efficient order... See more

Quality

Customers had positive experiences with quality, highlighting that the products are very comfortable,... See more

Order

Customers consistently note positive experiences with order processes, highlighting efficient ordering and... See more

Service

Reviewers express mixed feelings about service, with many praising speedy, exceptional support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a lovely plush office style chair for my daughter (to use at her dressing table) and got it on a really good deal (less than £30!) which included free delivery! It literally arrived the next d... See more

Rated 5 out of 5 stars

Good availability & choice with next day delivery available. Great description with a good selection of pictures & measurements. It was very important to know the maximum weight the chair for the chai... See more

Rated 5 out of 5 stars

OFO sell excellent products at great priced with a super fast delivery. I ordered my new office chair on a Monday and it arrived the very next day. I purchased my previous chair from OFO, and it laste... See more

Rated 5 out of 5 stars

We ordered a two shelf file storage cabinet which arrived promptly in flat-pack form, impressively and very securely packaged. It took two of us about 30 minutes to assemble, and is now in service as... See more

Company replied



Company details

  1. Office Furniture Store
  2. Furniture Store

Written by the company

Buy from Office Furniture Online, we sell Office Furniture Online to those who are looking to buy their Office Furniture Online!!!!

Office Furniture Online Details

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

19K reviews

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Asks customers to review

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4.2

All reviews

(19,379)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and quality product

Great service and quality product. It's alway so easy to order office furniture through OFO. I give them details of the products, they raise an invoice. Once paid, delivery is communicated and swift. If only all businesses were as efficient. A refreshing change.

29 January 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Afternoon

We're happy to hear that you had a great experience with our service and products.

It's wonderful to know the ordering process was easy and efficient for your office furniture needs.

We appreciate your positive feedback!

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

Helpful

Helpful, efficent and friendly

6 February 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Afternoon

We're happy to hear that you found our team helpful, efficient, and friendly.

We appreciate your positive feedback!

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service

6 February 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning Christopher

Thank you so much for your review!

We’re delighted to hear that you found our service prompt and efficient. Providing a smooth and reliable experience is always our top priority, so it’s great to know this came across.

If there’s anything more we can help you with, please don’t hesitate to get in touch, we’re always here to help!

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

A good quality chair

A good quality chair, and a very quick and reliable service.

6 February 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We're happy to hear that you find our chair of good quality and that our service was quick and reliable. Thank you for your positive feedback!

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

Very efficient ordering process my…

Very efficient ordering process my office chair arrived the next day as advised. I was able to put it together as it was a flat packed with the help of a video on the web site. Excellent product and service couldn’t fault it .

5 February 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning Gloria,

We're happy to hear that the ordering process was efficient and your office chair arrived promptly.

We're also glad the assembly video was helpful! Thank you for your positive feedback; we appreciate it.

Kind Regards
Office furniture Online

Rated 5 out of 5 stars

Quick Delivery

Quick, efficient delivery and was packaged well and just what we needed.

5 February 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We're happy to hear that you received your order quickly and that was packaged well.

Thank you for letting us know it met your needs!

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

Would recommend. Excellent service.

Excellent service. The product I originally ordered was going to be delayed by a few weeks, so they got in touch within a couple of hours and arranged a suitable alternative without any fuss. Everything was delivered the very next day along with the rest of my order.

The packaging was excellent, with everything well protected and arriving in perfect condition. I would absolutely shop here again.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order and quick delivery…

Easy to order and quick delivery exactly when they said it would arrive

28 January 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning Shirley

We're happy to hear that you found the ordering process easy and the delivery quick and on time.

Thank you for your positive feedback!

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

A Must for any Home or Office…

A really smart looking and comfortable office chair.
It arrived extremely well packed and as per schedule. The assembly was easy and the end result looks amazing. It would not look out of place in any office or home.

25 January 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We're happy to hear that you find the office chair smart looking and comfortable.

We're glad the delivery and assembly met your expectations, and appreciate your positive feedback on its appearance in any setting.

Kind Regards
Office Furniture Online

Rated 1 out of 5 stars

Save yourself the bother, order from somewhere else.

Placed large order, no delivery updates so had to chase. Only then did they tell me 3 desks I ordered were out of stock so nothing had even been despatched. Had to select replacement over phone. Then another item failed to be delivered, called again, same problem. I shouldn't have to call to be told something is out of stock. The customer service person was unapologetic and rude over the phone using the same stupid excuse about suppliers not updating them. I don't care. Your system and your service should be better.

18 January 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We’re very sorry to hear about your experience and sincerely apologise for the lack of communication and inconvenience caused by the stock issues and delivery problems. You’re absolutely right that this should have been handled more proactively.

We are, however, pleased that we were able to assist you and arrange a replacement for the out of stock item, and we appreciate your patience while this was resolved. Your feedback has been taken on board as we continue to improve both our systems and customer service.

Thank you for bringing this to our attention.

If there is anything else that we can do to help please let us know.

Kind regards
Office furniture Online

Rated 5 out of 5 stars

Easy to navigate website...competitive…

Easy to navigate website...competitive prices and super fast delivery.....excellent

15 January 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning Kevin

We're happy to hear that you found our website easy to navigate and that you received super fast delivery at a competitive price.

Thank you for your excellent feedback!

Kind regards
Office Furniture Online

Rated 5 out of 5 stars

Delivery was quicker than anticipated…

Delivery was quicker than anticipated and communications about delivery were good. So far it seems to helping with posture and helping reduce issues with sitting at a desk. Recommended.

9 January 2026
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Reply from Office Furniture Online

Good Morning

We're happy to hear that the delivery was prompt and our communications were helpful.

It's great to know the product is supporting your posture and making desk work more comfortable.

Thanks for the recommendation!

Kind Regards
Office Furniture Online

Rated 1 out of 5 stars

I did not receive my order.

I did not receive my order.
It was set to arrive on 31 December 2025.....It still didn't come.

Please help me with this situation.

Thank you!

1 January 2026
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

Thank you for getting in touch, and please accept our apologies for the delay and the concern this caused.

We contacted the manufacturer to investigate the issue, and I’m pleased to confirm that your order has now been delivered. We’re very sorry that it did not arrive on the expected date of 31 December 2025, and we completely understand how frustrating this must have been.

If you have any further questions or need any additional assistance, please don’t hesitate to let us know. We’re here to help.

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

Delivered on time.

Delivered on time.

16 December 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

Thank you so much for your lovely feedback!

We're delighted to hear that your order arrived on time and that you had a positive experience with us. Your support means a lot, and we’re always here if you need anything else.

Kind Regards
Office Furniture online

Rated 5 out of 5 stars

Great website and selection of…

Great website and selection of products. Fast delivery and good communications.

17 December 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We're happy to hear that you had a positive experience with our website, product selection, delivery speed, and communications.

Thank you for your feedback!

Kind Regards
Office Furniture Online

Rated 2 out of 5 stars

Poor after service

Office chair supplied when used for six weeks, stopped locking in requested seat position. A video is required of fault before anything will be done! Awful customer service. The chair cannot be used safely or correctly , I would expect a replacement chair. Apparently warranty is parts only ! Fault has been explained exactly what is wrong

15 December 2025
Unprompted review
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

Thank you for your feedback, and we’re sorry for the frustration this situation has caused.

We’re disappointed to hear about the issue you’ve experienced with the chair.
We fully understand that this affects both safety and usability, and this is not the experience we want for our customers.

While we may request images or a short video in some cases to help us quickly identify faults, this is not a condition for support being provided. We apologise if this request gave the impression that no action would be taken without it—that was certainly not our intention.

We have sent an email and offer to send a full replacement chair to resolve this matter as quickly as possible. The faulty chair can then be returned to us using the packaging from the replacement, making the process as straightforward as possible.

Kind Regards
Office Furniture Online

Rated 5 out of 5 stars

Good Product at Good Price

Good Price. Good Delivery. Chair is good. Whats not to like

7 December 2025
Office Furniture Online logo

Reply from Office Furniture Online

Good Morning

We're happy you find our prices and delivery satisfactory, and that you're enjoying the chair. Thanks for your positive feedback!

Kind Regards
Office Furniture Online

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