Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ever since O2 joined with Virgin Media the customer service has gone drastically downhill. Staff in the O2 shops are, generally, very helpful but even they seem to be struggling with it. The O2 ap now... See more
Company replied
After 13 years with O2 I have had enough. They are liars, I have O2 insurance phone is broken. Tried claiming some junior with no experience told me not covered. This took them 15 seconds without even... See more
Company replied
I pay monthly for an O2 contract that includes roaming, yet the last two times I’ve travelled my data hasn’t worked for the first 3–4 days. Every time I have to ring customer service, it’s a hassle ju... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.4
Poor
24K reviews
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Reply from O2
Thanks for the review and pleased to hear that you found our team knowledgeable and friendly leaving a positive experience. Thanks for choosing O2.
Fariha and the team at O2 were amazing
Fariha and the team at O2 were amazing. They explained the different contract lengths and deals and helped me decide what would be best for me. Very detailed explanation and genuine people
16 July 2026
Unprompted review
Reply from O2
Thank you for your review AA and we're delighted to hear that Fariha and the team took the time explain the different contract options and deals to help you find the best one for your needs. We'll be sure to pass on your kind feedback to Fariha and the team and make their day.
I wish I could give zero stars.
I wish I could give zero stars.
After being a customer for years, I am absolutely appalled by the way I have been treated. This company has been completely unhelpful throughout an ongoing issue, and I have repeatedly been given incorrect information by different members of staff. As a result, I have ended up spending a significant amount of money unnecessarily, while money I genuinely disputed was still passed on to debt collectors.
I contacted them multiple times to try to resolve the situation, but not one person took ownership of the issue or made any genuine effort to help. I was passed from one person to another, given conflicting information, and left feeling completely ignored and unsupported.
It honestly feels as though they only care about customers when everything is going smoothly and payments are being made. The moment you have a problem, the customer service disappears.
I am extremely upset and disappointed by the way I have been treated after being with the company for so long. There has been no understanding, accountability, or consideration for the impact this situation has had on me.
I cannot wait for my number to be transferred so I never have to deal with this company again. I would strongly recommend thinking twice before becoming a customer.
15 July 2026
Unprompted review
Reply from O2
Hi Taylor, thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how upsetting and frustrating it has been, especially given your long-standing relationship with us. We understand your concerns regarding the conflicting information you received and being passed between different teams is not the level of service we aim to provide. We want to look into this for you but unfortunately we're unable to do so on this platform. Please get in touch using one of the following methods so we can help:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TlnDHB
Facebook: https://bit.ly/4wbjc0L
Thank you very helpful 😀
16 July 2026
Unprompted review
Reply from O2
Thanks for the review Shaz. We're delighted to hear that you found our team helpful and that you had a positive experience with us.
Professional
16 July 2026
Unprompted review
Reply from O2
Thanks for the review Marian, we're pleased to hear you've had a positive experience with us and thank you for choosing O2.
Soun the beast customer and she help…
Soun the beast customer and she help me thanku very much the beast 02 store mamamia
16 July 2026
Unprompted review
Reply from O2
Hi Angelo and thanks for your review. We're pleased to hear that Soun provided such excellent service when you visited us at the O2 store. We'll be sure to pass on your kind words to Soun and the team and thanks for choosing O2.
What I thought was a big problem
Serena was very polite, very helpful and extremely knowledgeable
The problem I had (not of O2's making) was solved in minutes
Would recommend Nottingham O2 to anyone
Thank you Serena
16 July 2026
Unprompted review
Reply from O2
Hi Patrick and thank you for your review. We're delighted to hear that Serena was able to resolve your issue so quickly. We'll be sure to pass on your kind feedback to Serena and thank you also for recommending our Nottingham O2 store.
In breach of contract! Lies and fraudulent transactions
In breach of contract!! Lies, fraudulent charges!! O2 disconnected my apple watch then deleted the sim. Having been on the phone for hours to esculation, customer services, managemenr they agreed to replace the watch they destroyed and send a series 11 as the series 9 is now not being made. We are sick of calling them. They are dogmatic, rude and completely unprofessional. On talking to apple 02 are directly responsible for ruining my apple watch! They have continued to take money from my bank account for a device they have destroyed. I will now be taking the legal route . They don't return calls ,don't use this company !!! The staff are trained to keep you on the phone at all costs . This has gone beyond acceptable. Disgraceful company
16 July 2026
Unprompted review
Very helpful staff
Very helpful staff it took a long time to do but Ari and Sarah were very patient and sorted out my account/app access. So great full to them both.
12 July 2026
Unprompted review
Reply from O2
Thanks for your review Wendy. We're happy to hear that Ari and Sarah were able to help you regain access to your account and app. We understand it took some time, and we're pleased they provided patient and dedicated support throughout. We'll be sure to pass on your lovely feedback to them both and make their day.
I found soun very helpful and patient
I found soun very helpful and patient. Really pleased with her service .
16 July 2026
Unprompted review
Reply from O2
Hi Lorraine. thank you for your review. We're delighted to hear that Soun was able to help you with your query and we'll be sure to pass on your kind feedback to Soun. Thank you for choosing O2.
Fraud was done on my account sound…
Fraud was done on my account sound fixed it she was excellent and answered all my questions
16 July 2026
Unprompted review
Reply from O2
Hi Abdul, thanks for taking the time to leave us a review.
We're pleased to hear that the fraud issue on your account was resolved and that you were provided with excellent support throughout. It's great to know all of your questions were answered clearly and that you had such a positive experience.
If you do need anything further, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/454NUfV
Facebook: https://bit.ly/454NVAv
Been on the online chat for 2.5 hours
Been on the online chat for 2.5 hours. Been cut off i was scammed from my bank and been trying to sort that out with my bank. I do understand that i should if tried getting in touch but had a lot on my mind with my dad being in hospital had emergency surgery. Not even been acknowledged and also want to charge me fee for £27 the agent took 10-15 mins to reply back and offered me £10 goodwill and still want to charge me. I have been a customer for over 10 years. Unacceptable will be taking this further.
Spoke to a manager since then and they waived the fee and sorted everything for me. This is why i changed to 5 stars for the manager her name was Geneva
16 July 2026
Unprompted review
Reply from O2
Hi Louise, thank you for your review. We're sorry to hear about the difficult circumstances you were facing at the time when being scammed and for the experience you had when you initially contacted us. We're pleased Geneva was able to resolve the issue for you and turn the experience around.
If there's anything else we can help with in the future, please don't hesitate to get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aZTnbl
Facebook: https://bit.ly/4btwixU
All staff members were very kind and…
All staff members were very kind and helpful
16 July 2026
Unprompted review
Reply from O2
Thanks for your review Bernard. We're delighted to hear that all of our team members were kind and helpful during your experience.
Aminah K Sorted my issue really quickly
Aminah K Sorted my issue really quickly
16 July 2026
Unprompted review
Reply from O2
Hi Hannah, thanks so much for leaving us a review.
We're really glad to hear that Aminah was able to sort your issue out so quickly. We'll be sure to pass on your kind feedback.
If you do need anything further, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TkRy2E
Facebook: https://bit.ly/44Sjspv
Amazing Service Advisor
Amina K amazing Service Advisor, looking forward to problem solution focus willing to help.
16 July 2026
Unprompted review
Reply from O2
Hi Naima, thanks for leaving such a lovely review.
We're delighted to hear that Amina provided such amazing service and took the time to focus on helping you find a solution.
If you do need anything further, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wds85Q
Facebook: https://bit.ly/4wcJX4Q
Gary was so helpful and informative…
Gary was so helpful and informative during our visit. He provided great customer service skills. Thank you!
16 July 2026
Unprompted review
Reply from O2
Hi Cara, thanks for taking the time to leave such a lovely review.
We're glad to hear that Gary was so helpful and informative during your visit. It's great to know he made such a positive impression.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fiUhkm
Facebook: https://bit.ly/4w7jsO6
If I could give a -0 if give that
If I could give a -0 if give that. Been with o2 well over 20+ years, had multiple contracts for myself and children over the years. Never missed a payment.
Over the past few years the coverage inside and outside has been diabolical, I was paying much more than I was using, which I only found out once I called to cancel and was offered new contracts.
Definitely don't look after the customers best interest, only interest is lining there own pockets. I tried to cancel my sons contract in October, December, march, may then finally in June. Each time I was told I'd to give notice then it would be canceled I did this although I was out of my 24 monthd contract at this point,.so ehilu give notice? To which it never was actually cancrlled.
I finally had it cancelled in June but o2 have the absolute audacity to say I've to pay a final bill, for 1 - a phone not in use for over 12 months and 2 - I tried to cancel it multiple times, which can also be seen on my account.
Today the icing on the cake I get a debt recovery letter for £17.82!!
At this point I have gone with another provider thank goodness. 20+ years now be been a loyal customer and spent thousands never missed a payment, to be sent a bill for £17.82 sums up just how petty and disgusting you as a company are. Oh and I'm in credit on another contract,.should I send you a debt recovery letter if I don't receive MY money within 28 days? Avoid this shoddy greedy company at all costs.
14 July 2026
Unprompted review
Reply from O2
Hi Philena, thank you for taking the time to leave a review.
We're very sorry to hear how disappointed you are, especially after being an O2 customer for over 20 years. We understand why this has left you feeling let down and that the situation has caused significant frustration.
We'd like to help you get this resolved. Can you please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fi5h1H
Facebook: https://bit.ly/4flNQx2
Serena sorted my phone out swiftly and…
Serena sorted my phone out swiftly and well
16 July 2026
Unprompted review
Reply from O2
Hi Brendan, thanks for taking the time to leave us a review.
We're really glad that Serena was able to help you get your phone sorted out swiftly, that's great to hear.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vJDiOI
Facebook: https://bit.ly/4gHH1IE
Heena was very helpful and patient.
Heena was very helpful and patient.
16 July 2026
Unprompted review
Reply from O2
Thanks for the review Motasim and pleased to hear that Heena was able to you with your query and we'll let them know to make their day. Thanks for choosing O2.
Abdi was vet helpful thank you
16 July 2026
Unprompted review
Reply from O2
Hi, thanks for taking the time to leave us a review.
We're really glad to hear that Abdi was helpful and able to help you.
If you need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wb1KJM
Facebook: https://bit.ly/4w7il11
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