Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ever since O2 joined with Virgin Media the customer service has gone drastically downhill. Staff in the O2 shops are, generally, very helpful but even they seem to be struggling with it. The O2 ap now... See more
After 13 years with O2 I have had enough. They are liars, I have O2 insurance phone is broken. Tried claiming some junior with no experience told me not covered. This took them 15 seconds without even... See more
Company replied
I pay monthly for an O2 contract that includes roaming, yet the last two times I’ve travelled my data hasn’t worked for the first 3–4 days. Every time I have to ring customer service, it’s a hassle ju... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.4
Poor
24K reviews
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What a kind gentlemen I was having lots…
What a kind gentlemen I was having lots of problem with my phone service but he fixed in under a minute. Really nice service given .
15 July 2026
Unprompted review
Reply from O2
Hi IIham, thank you for taking the time to leave a review.
We're really glad we could get your phone service issue sorted so quickly. It's great to hear you had a positive experience and felt well looked after. We look forward to helping you again.
If you do need us please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4hgGjlK
Facebook: https://bit.ly/4aW0X6U
I was served by Amina
I was served by Amina she was very approachable and friendly , all the staff was ready to help and took their time to answer all the questions I ask .
15 July 2026
Unprompted review
Reply from O2
Hi Michel, thanks for taking the time to leave us a review.
We are glad to hear about your positive experience with Amina and the rest of the team. It's fantastic to know that Amina and our colleagues took the time to answer all your questions and make you feel supported throughout your visit.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vEkBM9
Facebook: https://bit.ly/4w96dg7
Vaish was brilliant
So patient and so kind, solved it in 10mins. I have never been happier coming here. Vaish deserves a raise for this. Brilliant young woman.
15 July 2026
Unprompted review
Reply from O2
Hi Barbara, thanks for the positive review and we're delighted to hear that Vaish was able to resolve your issue so quickly. Delivering a great customer experience is what we strive for, so it's wonderful to know that your visit left such a positive impression.
If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TkWwfL
Facebook: https://bit.ly/4bHoatG
Farina was helpful and patient
Farina was helpful and patient, clearly explaining different options and relevant payment information. Her help and patience was very much appreciated, particularly as it was a very hot day!
14 July 2026
Unprompted review
Reply from O2
Hello Bryn, thanks for taking the time to leave such a lovely review. We're delighted to hear that Farina took the time to clearly explain available options and payment information to help with your query and that her support made a positive difference.
If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T22jqx
Facebook: https://bit.ly/4vu9C7S
The advisor PK helped me to retrieve…
The advisor PK helped me to retrieve access to my locked account. I am really relieved as i was frustrated because of this for the past couple of days. I 100% recommend this store.
15 July 2026
Unprompted review
Reply from O2
Hi AbdullahMisbah, thank you for taking the time to leave such a positive review. We're delighted to hear that PK was able to help you regain access to your account and resolve the issue for you. We understand how frustrating it can be when you're locked out of your account, so it's wonderful to know that PK was able to provide the support you needed and bring you some peace of mind.
If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fiBzcG
Facebook: https://bit.ly/3T1LVX8
Very helpful and friendly
Very helpful and friendly, thanks for listening and sorting out my issues
15 July 2026
Unprompted review
Reply from O2
Hi Ne and thank you for taking the time to leave us a review and we're pleased one of our agents were able to sort your issue out. If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ymoA2z
Facebook: https://bit.ly/4aXbkY1
Satisfactory
15 July 2026
Unprompted review
Reply from O2
Hi David and thank you for taking the time to leave us a review. If you need our help with anything, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vBcMqH
Facebook: https://bit.ly/4w0A8XD
Mahirul was very helpful
Mahirul was very helpful. I had my phone stolen and he promptly helped me get a new Sim and block the other one. He also took a look at my contract and recommended a cheaper deal. These are the reasons I’ve stayed with O2 for many years.
15 July 2026
Unprompted review
Reply from O2
Hi Victoria and thank you for taking the time to leave us a lovely review. We're delighted to hear that Mahirul was able to support you following the theft of your phone and that he took the time to review your account and recommend a more suitable deal. Providing helpful, honest advice and excellent customer service is something we pride ourselves on. We'll be sure to pass your kind comments on to Mahirul and if you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4feEh30
Facebook: https://bit.ly/4w0o88x
My problem is the services that i got keep on going into fraud bar
My problem is the services that i got after making my contract the fraud bar keep on going back again and again unfortunately everytime i have to call and be asked to wait couple of days its been a month since this case happened and i couldn’t use my number for anything the fraud bar thing is extremely over and if its right to do at least make the return back service faster instead of waiting for days to have my number back it should be immediately after checking it with the customer and thanks for stefan from o2 store he is really great and helped me through everything he even helped me to have the credit on my account cuz i didn’t even use the number and i have been charged he is really professional and great person to help and work with
15 July 2026
Unprompted review
Reply from O2
Hello Faris and thank you for taking the time to share your experience with us. We're sorry to hear about the ongoing issues you've faced with the fraud bar on your account and the inconvenience this has caused. We understand how frustrating it must be to repeatedly lose access to your services and have to wait for them to be restored, especially over such a long period. We appreciate your feedback regarding the process and the time taken to resolve these situations and comments like yours help us understand where we can improve the customer experience.
We're also delighted to hear about the excellent support you received from Stefan in store. It's wonderful to know that he took the time to assist you throughout the process, helped with the credits on your account, and provided professional and supportive service during a difficult situation. We'll be sure to pass your kind comments on to him.
If there's anything else we can help with in the future, please don't hesitate to get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f1ZXR7
Facebook: https://bit.ly/4fjgOOj
Amin was amazing help me out massively
Amin was amazing help me out massively
15 July 2026
Unprompted review
Reply from O2
Hi Iain, Thanks for the lovely review, it is great to hear that Amin was able to help you out and make such a positive difference to your experience. We'll be sure to pass on your kind words and recognition to him.
It's always great to hear when a member of the team goes above and beyond to support our customers. Thanks again for taking the time to share your feedback,
Abbie was brilliant and very patient
Abbie was brilliant and very patient. She helped me change to 02 activate my card select my plan and keep my old number, all in just a few minutes!
15 July 2026
Unprompted review
Reply from O2
Hi Giada, it's great to hear that Abbie provided such brilliant and patient support. It's fantastic that she was able to help you switch to O2, activate your SIM, choose the right plan, and keep your existing number, all so quickly and smoothly.
We'll be sure to pass your kind words on to Abbie, who will be thrilled to know she made such a positive impression.
Had an issue with my SIM and they…
Had an issue with my SIM and they helped out loads. Big thanks to Stepjan put on my screen protector and spoke about about watches
15 July 2026
Unprompted review
Reply from O2
Thanks for the review! We're so glad we could help get your SIM issue sorted. It's great to hear that Stepjan provided such excellent support, from fitting your screen protector to taking the time to chat with you about watches and make your visit a friendly one.
We'll be sure to pass your kind words on to him.
Great technical knowledge and friendly…
Great technical knowledge and friendly people. Thank you to Stefan for helping me with my phone :)
14 July 2026
Unprompted review
Reply from O2
Hey Bethany! We're so pleased to hear that you found our team friendly and knowledgeable.
A special thank you for recognising Stefan. We're delighted he was able to help you with your phone and provide the support you needed. We'll be sure to pass your kind words on to him.
The young technician was courteous
The young technician pk was courteous, caring and brilliant. Fixed my problem in minutes. Well done.
15 July 2026
Unprompted review
Reply from O2
Thanks for the lovely review about PK, Stanley! It's great to hear that they were able to resolve your issue so quickly. It's wonderful to know that you found him courteous, caring, and brilliant throughout your visit.
O2 Roaming
I pay monthly for an O2 contract that includes roaming, yet the last two times I’ve travelled my data hasn’t worked for the first 3–4 days. Every time I have to ring customer service, it’s a hassle just to get something fixed that should work automatically. Then, when I get home, my phone also takes far longer to reconnect to the O2 network compared to other providers. For the amount I’m paying, this level of service is completely unacceptable and very disappointing.
10 July 2026
Unprompted review
Reply from O2
Hi Robert, thank you for taking the time to share your feedback and we're sorry to hear about the issues you've experienced with your roaming service and network connectivity.
We understand how frustrating it must be to find that your data doesn't work as expected when travelling, and the delays you've experienced when reconnecting to the O2 network after returning home. We recognise that reliable connectivity is important, particularly when you're paying for a service that you expect to perform consistently.
So we can help with your network connectivity and double check the roaming settings to prepare for your next trip, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wGURQ5
Facebook: https://bit.ly/4ym75iL
New Sim only Contract and retaining existing mobile number
Got new Sim new contract but also wanted to retain my old number. Went to O2 at Trafford Centre. There was a little bit of waiting but when it was my turn everything happened quite fast. Ariene was very good and supportive. She did everything as I expected. My old number was retained in the new contact and I could start using my mobile almost immediately. I wish Ariene all the very best for her future.
14 July 2026
Unprompted review
Reply from O2
Hi Zaher, It's lovely to hear that your visit to our Trafford Centre store was such a positive experience. While we appreciate your patience during the short wait, it's fantastic to know that once you were seen, everything was handled quickly and efficiently.
We're especially pleased to hear that Ariene provided such supportive service, ensuring your old number was successfully transferred to your new contract and that you were up and running almost immediately. It's wonderful to know she met your expectations and made the process smooth and straightforward.
We'll be sure to pass your kind words and well wishes on to Ariene. Thank you for taking the time to share your experience, and we hope you continue to enjoy your new service with O2! 😊
Amazing experience
Amazing experience! Pablo was super helpful with my requests.
I had a problem with my sim card and he was able to explain and solve my issue so quickly!
14 July 2026
Unprompted review
Reply from O2
Thanks for the review Khadija! We're thrilled to hear you had an amazing experience with us. It's fantastic to know that Pablo was able to help with your SIM card issue, explaining everything clearly and resolving it so quickly for you.
We'll be sure to pass your lovely feedback on to Pablo. He'll be delighted to hear that his helpfulness and knowledge made such a positive difference to your visit.
Soun was great attending me today
Soun was great attending me today, I came on my only day off and she was very efficient and helpful with whatever needs I had. The store in itself was great and gave a friendly atmosphere would definitely recommend for people to visit in store instead of online. Customer service is on point.
14 July 2026
Unprompted review
Reply from O2
Hey Helder. We're so pleased to hear that Soun provided such efficient and helpful service during your visit, especially on your only day off. It's wonderful to know she was able to assist with all your needs and make the experience a positive one.
We're also delighted that you enjoyed the friendly atmosphere in store and felt our customer service was on point. Your recommendation means a lot to us!
We'll be sure to pass your kind words on to Soun and the rest of the team
Awful phone system for a phone company.
14 July 2026
Unprompted review
Reply from O2
Hi Maria, and thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fi1Rfc
Facebook: https://bit.ly/4pwCXx9
SOUN and AMIR done a great job Very…
SOUN and AMIR done a great job Very helpful ,experienced and amazing people 👍
14 July 2026
Unprompted review
Reply from O2
Thanks for your lovely feedback Alex! It's lovely to hear that Soun and Amir provided such a great experience, and fantastic to know that you found them helpful, experienced, and amazing throughout your visit.
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