Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ever since O2 joined with Virgin Media the customer service has gone drastically downhill. Staff in the O2 shops are, generally, very helpful but even they seem to be struggling with it. The O2 ap now... See more
Company replied
After 13 years with O2 I have had enough. They are liars, I have O2 insurance phone is broken. Tried claiming some junior with no experience told me not covered. This took them 15 seconds without even... See more
Company replied
I pay monthly for an O2 contract that includes roaming, yet the last two times I’ve travelled my data hasn’t worked for the first 3–4 days. Every time I have to ring customer service, it’s a hassle ju... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.4
Poor
24K reviews
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Impossible to speak to them…
Impossible to speak to them (ironically) to update basic account information
17 July 2026
Unprompted review
Reply from O2
Hi Crispin and thank you for your review. We're sorry you've been unable to speak to us to update your account information and understand how frustrating it can be when a simple request isn't as straightforward as expected. We'd like to help update it for you but we're unable to do so on this platform. Please get in touch using one of the following methods so we can help:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pmnHCQ
Facebook: https://bit.ly/4wIK87H
Matt was extreamly helpfull fixed our…
Matt was extreamly helpfull fixed our issue which was nothing to do with o2 you need more staff like him
17 July 2026
Unprompted review
Reply from O2
Thanks for your review Veronica. We're delighted to hear that Matt was able to resolve your issue, even though it wasn't related to O2. Thank you for taking the time to share your experience and thanks for choosing O2.
Fraudulent criminal activity
Fraudulent criminal activity
No network
Corrupt
Dodgy overseas call centre
Embarrassed that I switched from EE
17 July 2026
Unprompted review
Reply from O2
Hi Lee, thank you for your review. We're sorry to hear that you've been disappointed with your experience and that our service has left you feeling this way. We'd like to help look into the network issue and any concerns you may have but we can't on this platform. Please get in touch using one of the following methods so we can help:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pnElSy
Facebook: https://bit.ly/3R31xJo
Ignore suicide ideation
Ignore suicide ideation.
As do Virgin Media O2.
Criminal.
Sadistic.
Illegal.
As of 17.07.2026 the promise of "someone getting back to me" has not happened. See? I'm right! They do insist on ignoring suicide ideation.
25 June 2026
Unprompted review
Reply from O2
Hello Stephen,
We're very sorry to read your review and are concerned by the issues you've raised.
We take comments of this nature extremely seriously and want to better understand your experience and any support we can provide. We've shared your feedback with our Specialist Team, and a member of the team will be in touch with you shortly to discuss this further.
Poor in every way
Poor in every way, service whenever and wherever I go so dreadful, messages can take hours to arrive sometimes days even with full signal, they charge me twice for my bill then cause me hell on the phone chasing them repeatedly for a refund, customer service is dreadful. Signal is dreadful and the price is awful, so many better options so if you are thinking about using o2 don’t save yourself precious hours of your life you’d otherwise waste fighting for a refund, calling them, sitting around waiting for messages, or hell even paying over the odds for service which is worse than a third world country, choose EE cause whenever I’m out it’s only my friends around me on EE that can use their phones
9 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to share your feedback Callum. We're sorry to hear about the issues you've experienced with your signal service, billing, and the support you've received. We understand how frustrating this must have been, particularly when trying to resolve a refund and stay connected and we'd like to put things right.
We're unable to help on this platform but please get in touch using one of the following contact methods so we can look into it for you :
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ynWTX2
Facebook: https://bit.ly/4ysxMCw
Got charged £450 Because I switch from…
Got charged £450 Because I switch from a normal account to a business account and I can’t see the brake down of the payment
Would not recommend anyone to use them
16 July 2026
Unprompted review
Reply from O2
Hi Ryan and thank you for your review. We're sorry to hear about your experience when moving from a personal to a business account and that the breakdown costs wasn't clear. We'd like to help look into it with you and clarify any queries you may have regarding the billing but unfortunately we can't do it on this platform.
Please get in touch using one of the following contact methods so we can help:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RCjcYu
Facebook: https://bit.ly/4ppMw0N
Horrible.
Horrible.
Disconnects atleast 3 times per hour
Their support is not better, just providing another automated message saying "we detected no issue"
Never using o2 again
16 July 2026
Unprompted review
Reply from O2
Thank you for your review Saifi and sorry to hear about the issues you've experienced with the network service and the support you've received. We understand how frustrating it must be to experience frequent disconnections and we'd like to look into this for you.
Unfortunately we're unable to help on this platform but please contact us using one the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4weSK6u
Facebook: https://bit.ly/4vLiMxa
Stolen device but stefan made…
Stolen device but stefan made 3verything quick to block it and provide my number back. Efficient system
16 July 2026
Unprompted review
Reply from O2
Hi Scot, thanks for your review. We're sorry to hear your device was stolen, but we're pleased Stefan was able to act quickly to block it and help get your number restored. Thank you for taking the time to share your experience.
I took out a new device and needed it…
I took out a new device and needed it changed and it sounded complicated over the phone. I popped in quickly to O2 oxford street and Stefan helped me change everything seamlessly and without issues.
16 July 2026
Unprompted review
Reply from O2
Thanks for your review Lizzy. We're delighted to hear that Stefan was able to help make the device change a smooth and hassle-free experience during your visit to our O2 Oxford Street store. We'll be sure to share your kind feedback with Stefan. Thank you for choosing O2, and we hope you enjoy your new device.
After 13 years with O2 I have had…
After 13 years with O2 I have had enough. They are liars, I have O2 insurance phone is broken. Tried claiming some junior with no experience told me not covered. This took them 15 seconds without even asking my name. Passed me to customer services, customer services said I need to speak to insurance. After 45 minutes of being passed, they confirmed I had insurance. But told me phone is under warranty. 1.5 hours of bs by O2. Gave up, they fake advertise insurance, replacement next day they say. All BS.
16 July 2026
Unprompted review
Reply from O2
Hi Imran, thank you for taking the time to share your feedback. We're sorry to hear about your experience when contacting us about your broken phone and phone insurance, and the conflicting information you received. This is not the experience we aim to provide, and we're sorry for the inconvenience and frustration caused.
We'd like to look into it for you but we can't on this platform, please get in touch using one of the following contact methods to enable us to do so:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fk1aSx
Facebook: https://bit.ly/4fiHi2i
Was helped by amina k with new sim she…
Was helped by amina k with new sim she was very nice professional and quick. She was very friendly and was talki
16 July 2026
Unprompted review
Reply from O2
Hi Rawshan and thanks for your review. We're delighted to hear that Amina K was able to help with your new SIM and that you found her professional, friendly, and efficient. We'll be sure to pass on your kind feedback to Amina. Thank you for choosing O2.
Virgin O2 is crap
Virgin O2 is crap, particularly the my O2 app which just doesn't work
16 July 2026
Unprompted review
Reply from O2
Thank you for your review Moclo and we're sorry to hear that you've experiencing issues with the My O2 app. We'd like to look into this for you but we can't on this platform.
Please get in touch using one of the following contact methods so we can help:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bHRYq3
Facebook: https://bit.ly/4pnlZkF
Amin from O2 Westfield London
Amin from O2 Westfield London was fantastic! He helped me resolve an issue regarding email log-ins that O2 Manchester location was not able to help me out with. Highly recommend this branch for their efficiency and top notch customer service!
16 July 2026
Unprompted review
Reply from O2
Thank you for your review Aina. We're delighted to hear that Amin at our O2 Westfield London store was able to resolve your email login issue and provide the support you needed and we'll be sure to pass on your kind feedback to Amin and the team.
They claim to give existing customers…
They claim to give existing customers the same deals as new ones, they don't.
My phone bill for sim only has doubled but the only option to change is dearer, they will not give me the cheap deal that's available through every comparison site.
Started with Virgin media 20 years ago now and this is how they repay loyalty, Diabolical.
16 July 2026
Unprompted review
Reply from O2
Thank you for your review. We're sorry to hear that you're disappointed with the options available to you as an existing customer and that you feel we haven't recognised your loyalty. We appreciate you taking the time to share your feedback and will ensure your comments are passed on to the relevant teams.
If you still have queries relating to our deals and offers, please don't hesitate to get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ysp3jI
Facebook: https://bit.ly/4yt1bMI
Fantastic people and brilliant price's…
Fantastic people and brilliant price's im so glad i called into the o2 store 🌟🌟🌟🌟🌟
16 July 2026
Unprompted review
Reply from O2
Thank you for your review Karen. We're delighted to hear that our team was helpful and finding you a great deal. We hope to see you again soon!
I had a query about my account
I had a query about my account. Anees was very helpful. Offered me a place to sit while I waited and then was extremely helpful. Great service.
16 July 2026
Unprompted review
Reply from O2
Thank you for your review Mindy. We're delighted to hear that Anees was able to assist with your account query. We'll be sure to pass on your kind feedback to Anees. Thank you for choosing O2, and we're pleased you had a great experience.
I visited the O2 shop today in…
I visited the O2 shop today in westfield and although I am absolutely leaving and suing this horrible network, the staff in the shop were very helpful especially Aminah K who was on the phone to other team members trying to get the bottom of my issue and resolve it. Aminah was extremely helpful
and understanding. However, I left with my issue still unresolved only because the issue was beyond Aminah and there’s only so much she can do as a customer service advisor. I implore everyone else already on O2 to leave the network for their own good or not ever join if they are planning on joining.
Experience with Aminah 5 star , O2 as a network 0! with minus points if possible !
16 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to share your feedback, Queen Okai. We're pleased to hear that Aminah K did her best in supporting you with your issue and we'll be sure to pass on your kind words and recognition to her.
We're sorry to hear that your issue remained unresolved and highlighting the efforts Aminah made to assist you. We'd like to continue helping you but we're unable to on this platform. Please get in touch using one of the following contact methods so we can do this :
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44vnaFj
Facebook: https://bit.ly/4wrx873
Reply from O2
Thanks for the review and pleased to hear that you found our team knowledgeable and friendly leaving a positive experience. Thanks for choosing O2.
Fariha and the team at O2 were amazing
Fariha and the team at O2 were amazing. They explained the different contract lengths and deals and helped me decide what would be best for me. Very detailed explanation and genuine people
16 July 2026
Unprompted review
Reply from O2
Thank you for your review AA and we're delighted to hear that Fariha and the team took the time explain the different contract options and deals to help you find the best one for your needs. We'll be sure to pass on your kind feedback to Fariha and the team and make their day.
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