We came into the 02 shop in liverpool, having had changes on my phone from Sony that we didn’t make, after long calls to O2 & Sony, we came into to store at Liverpool & spoke with Alejo who helped... See more
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Location
Switch locationU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
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Matt was extremely helpful and patient, my phone had been used fraudulently on two occasions on May and in July, I was very upset by this and extremely worried about safety issues, I immediately... See more
Company replied
O2 instore agent very helpful
Company replied
Soph and Matt were so helpful. I can't thank them enough for their expertise. Highly recommend these two. They really know their stuff and I'm really grateful thank you both . My phone is current... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, United Kingdom
- 0151 707 9996
4.9
Excellent
74 reviews
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Had an issue with network went into…
Had an issue with network went into shop Matt fixed it in 10 minutes outstanding
28 July 2026
Unprompted review
Reply from O2 - Liverpool One
Copilot said:
Hi Graham,
Thank you for taking the time to leave a review.
We're delighted to hear that Matt was able to fix your network issue in just 10 minutes. We know how frustrating service problems can be, so it's fantastic to hear that Matt was able to quickly identify the issue and get everything sorted for you.
Providing knowledgeable, efficient, and effective support is what we strive for, so we'll be sure to pass your kind feedback on to Matt. He'll be delighted to know that his assistance made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pOU0ec
📘 Facebook: https://bit.ly/4fBV00t
Reply from O2 - Liverpool One
Hi Sean,
Thank you for taking the time to leave a review.
We're delighted to hear that Alejo was very helpful and was able to get your problem solved. We know how important it is to receive quick and effective support, so it's wonderful to know that Alejo was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Alejo, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4c8YTZF
📘 Facebook: https://bit.ly/4wtGIGv
Very pleased with the service from…
Very pleased with the service from Abbie today.
27 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Peter, thank you for taking the time to leave a review.
We're really glad to hear that you were happy with the service you received from Abbie and that she made such a positive impression during your visit.
We'll be sure to pass your kind feedback on to Abbie.
If you do need anything in future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TGFNnk
Facebook: https://bit.ly/3RvnKA0
I had an excellent welcoming experience…
I had an excellent welcoming experience with experienced staffs at O2. Especially with Matt and Ruby , they were good representatives and professional in dealing with my issue . I just would like to thank them for their cooperation and help .
24 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi and thank you for your review. We're happy to hear that Matt and Ruby were professional and able to assist you with your issue. We'll make sure your kind words and appreciation are passed on to them and thank you for taking the time to share your experience with us.
Matt was very helpful and polite
Matt was very helpful and polite. He made my swap over very fast & painless
24 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Julia, thank you for your lovely feedback. We're pleased to hear that Matt was able to help and make your swap over quick and painless. Thanks again for taking the time to let us know about your experience.
The o2 shop in Liverpool one was…
The o2 shop in Liverpool one was extremely helpful from start to finish. All the staff was lovely and friendly, specifically alejo.
23 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for your lovely review Paris and pleased to hear that you had such a positive experience at our Liverpool One store. It's great to know that the team made you feel welcome and supported throughout your visit, and we'll be sure to pass your kind feedback on to Alejo and the rest of the team.
Soph and Matt were so helpful
Soph and Matt were so helpful. I can't thank them enough for their expertise. Highly recommend these two. They really know their stuff and I'm really grateful thank you both .
My phone is currently knackered so Matt has let me write this review on his phone.
Lynn Divine
22 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for your lovely review, Lynn. We're delighted to hear that Soph and Matt were able to help and provide the expertise and support you needed. Your kind words mean a lot, and we're sure both Soph and Matt will be thrilled to hear your feedback. We're also glad Matt could come to the rescue by lending his phone so you could leave this review and make it easier for us to hunt them both down :)
Very helpful man and great services
Very helpful man and great services
21 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Abdurahman, thanks for taking the time to leave us a review.
We're really glad that you were able to get the help you needed and are happy with our services, that's great to hear.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3R48WYY
Facebook: https://bit.ly/44IvW2I
Matt was brilliant and really helped me…
Matt was brilliant and really helped me with my issue
19 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for your feedback Steph and delighted to hear that Matt was able to help resolve your issue and provide such brilliant service. Thank you for taking the time to share your experience with us!
We came into the 02 shop in liverpool
We came into the 02 shop in liverpool, having had changes on my phone from Sony that we didn’t make, after long calls to O2 & Sony, we came into to store at Liverpool & spoke with Alejo who helped us with our problems.
Honestly, he was lovely, really helpful, and within half an hour had resolved the problem, had the charges take off the account , and even fixed the emails on my phone!
Lovely guy, thanks for all your help 🌟 🌟 🌟 🌟 🌟
18 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Lola, thank you for taking the time to share your experience. We're delighted to hear that Alejo was able to help resolve the issues you were facing and provide the support you needed. It's great to know he was able to sort out the account charges, fix your email issues, and get everything resolved so efficiently. We'll be sure to pass your kind comments on to him. Thank you again for your lovely feedback, and we're pleased you had such a positive experience in our Liverpool store.
Matt was extremely helpful and patient
Matt was extremely helpful and patient, my phone had been used fraudulently on two occasions on May and in July, I was very upset by this and extremely worried about safety issues, I immediately phoned o2 and spoke to two members off staff who helped to resolve the issue.
They also told me I needed to pick a new password for my account and to get some assistance logging into the app.
I was reluctant to attempt this and decided to visit the o2 shop in Liverpool, Ruby was very helpful who sat me down me Matt who was really pleasant and patient, he helped me resolve these issues.
I was left feeling my phone was safe again to use.
18 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to share your experience Denise and sorry to hear about the fraudulent activity on your phone and understand how upsetting and worrying this must have been. We're pleased that our teams were able to assist you promptly and help resolve the issue. It's especially wonderful to hear that Ruby and Matt in our O2 Liverpool store provided the support and reassurance you needed. We'll be sure to pass on your kind words to them.
Matt was very helpful and got my phone…
Matt was very helpful and got my phone back up and running
17 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the review Margaret and pleased Matt was able to get you back up and running, providing a positive experience. Thanks for choosing O2.
Matt was extreamly helpfull fixed our…
Matt was extreamly helpfull fixed our issue which was nothing to do with o2 you need more staff like him
17 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for your review Veronica. We're delighted to hear that Matt was able to resolve your issue, even though it wasn't related to O2. Thank you for taking the time to share your experience and thanks for choosing O2.
Matt at the o2 store in Liverpool was…
Matt at the o2 store in Liverpool was very very accommodating - top notch customer service!! Give this guy a raise!
15 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Shelley, thank you for taking the time to leave a fantastic review.
We're so pleased Matt looked after you and made your visit a great one. We'll be sure to let him know about your kind comments.
If you do need anything in future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aU9XcF
Facebook: https://bit.ly/458erJe
Matt was great helped me solve my…
Matt was great helped me solve my Disney plus issue
15 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Ronald,
Pleased to hear Matt has been able to help. Thank you for our 5-star review we're here if you need anything else.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44AcdlN
Facebook: https://bit.ly/3RCKzla
Abbie was brilliant and very patient
Abbie was brilliant and very patient. She helped me change to 02 activate my card select my plan and keep my old number, all in just a few minutes!
15 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Giada, it's great to hear that Abbie provided such brilliant and patient support. It's fantastic that she was able to help you switch to O2, activate your SIM, choose the right plan, and keep your existing number, all so quickly and smoothly.
We'll be sure to pass your kind words on to Abbie, who will be thrilled to know she made such a positive impression.
Mathew was exceptionally helpful and…
Mathew was exceptionally helpful and polite to us.
14 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for your review. It's lovely to hear that Mathew was exceptionally helpful and polite during your visit. Providing outstanding customer service is our top priority, and it's wonderful to know that Mathew made such a positive impression.
My experience was very good and easy
12 July 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Kieran,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that your experience was very good and easy. Making things simple and straightforward for our customers is always our goal, so it's great to know we were able to provide that for you.
We really appreciate your feedback and thank you for choosing O2. We look forward to continuing to support you in the future.
Matt was very experienced and helped me…
Matt was very experienced and helped me with my phone issues. He put my mind at ease by resolving the email issues.
12 July 2026
Unprompted review
Reply from O2 - Liverpool One
HI Barry, thanks so much for your lovely comments. We're delighted to hear that Matt was able to help with your phone and email issues. It's great to know that his experience and support put your mind at ease and that he was able to resolve everything for you. We'll be sure to pass on your kind words to Matt. Thank you for taking the time to share your feedback! 😊⭐
Fantastic service
Fantastic service. Jack and Abbie are very helpful and asset to Virgin and 02.
11 July 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for the review and lovely comments Gwendoline. We're delighted to hear that you received fantastic service from Jack and Abbie. It's wonderful to know that they were so helpful and made a positive impact on your experience. We'll be sure to pass on your kind feedback to both of them – they'll be thrilled to hear it.
You know where to find us if you need anything else 💙
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