Prompt kind caring service. Listened to my needs, talked about offers, applied my needs to all what was available. Vaish was particularly kind. Appreciated my limitations with IT but treated me as an... See more
Company replied
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See what reviewers are saying
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
Company replied
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.8
Excellent
108 reviews
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What I thought was a big problem
Serena was very polite, very helpful and extremely knowledgeable
The problem I had (not of O2's making) was solved in minutes
Would recommend Nottingham O2 to anyone
Thank you Serena
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Patrick and thank you for your review. We're delighted to hear that Serena was able to resolve your issue so quickly. We'll be sure to pass on your kind feedback to Serena and thank you also for recommending our Nottingham O2 store.
Serena sorted my phone out swiftly and…
Serena sorted my phone out swiftly and well
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Brendan, thanks for taking the time to leave us a review.
We're really glad that Serena was able to help you get your phone sorted out swiftly, that's great to hear.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vJDiOI
Facebook: https://bit.ly/4gHH1IE
Vaish was brilliant
So patient and so kind, solved it in 10mins. I have never been happier coming here. Vaish deserves a raise for this. Brilliant young woman.
15 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Barbara, thanks for the positive review and we're delighted to hear that Vaish was able to resolve your issue so quickly. Delivering a great customer experience is what we strive for, so it's wonderful to know that your visit left such a positive impression.
If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TkWwfL
Facebook: https://bit.ly/4bHoatG
Serena was very helpful with my payment
14 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Edward and thank you for taking the time to leave us a review and we're pleased Serena was able to help sort out your payment. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T1qw0e
Facebook: https://bit.ly/4ffoT6B
Serena finally figured out our network…
Serena finally figured out our network issue after 1 month of coming back and forth into the shop, she resolved the issue the fastest way possible, very polite would use Serena again
14 July 2026
Unprompted review
Reply from O2 - Nottingham
Hey Steevi, thanks for leaving a review. We're delighted to hear that Serena was able to identify and resolve the network issue after such a frustrating experience.
We'll be sure to pass on your kind words about her professionalism, politeness, and determination.
The lady was very helpful and resolved…
The lady was very helpful and resolved the issue.
11 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Tom, thank you for your 5-star review! We're delighted to hear that your issue was resolved and that you found our colleague so helpful. We really appreciate you taking the time to share your experience, and we'll be sure to pass on your kind feedback.
Excellent advise and checking of my O2…
Excellent advise and checking of my O2 account by Serena. Gave my peace of mind.
10 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi, thank you for taking the time to leave a review.
We're pleased to hear that Serena was able to help with all of your queries and make your experience a positive one.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44HbejX
Facebook: https://bit.ly/3Ts06Vq
The experience was wonderful
The experience was wonderful. My customer advisor Vaish has helped me solve my problems and she was very nice in helping my case. Thanks a lot to her.
10 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Davide, thank you for your lovely feedback. We're so pleased to hear that Vaish was able to help with your problems and provide great support throughout your case. 🙂
If you do need anything else please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gPgE3F
Facebook: https://bit.ly/4gx8mgE
My experience today was incredible
My experience today was incredible!
The team are so knowledgeable and truly kind.
Vaish was truly lovely, she helped with everything like a true professional. I felt so relaxed in the store.
8 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Elenor,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44WFJ5g
📘 Facebook: https://bit.ly/4bD07vZ
Dhruvi and Zahil were really helpful…
Dhruvi and Zahil were really helpful and very friendly great customer service all round.
5 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Scott,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R9Tz0R
📘 Facebook: https://bit.ly/3Rvsnd8
We were assisted very quickly
We were assisted very quickly, the agent was friendly & knowledgeable.
She understood our issue & resolved it
6 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Carolyn,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bzhRZ4
📘 Facebook: https://bit.ly/4wG0EFL
At Nottinghm
At Nottinghm, victoria mall centre. The employee Serena was amazing, she handled my complicated "moving number" from another company was full patience and support, she was kind and she was the best this company representing this particular branch
6 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi there,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44X0m1a
📘 Facebook: https://bit.ly/4vpKhfp
The person I spoke to was really…nice and informative
The person I spoke to was really helpful, and also made me aware of feature on my phone that wasn’t aware, great service all round.
6 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Patrick,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4ykrjJY
📘 Facebook: https://bit.ly/4pbaMUe
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44Lf6QK
Facebook: https://bit.ly/4p7sGXS
Customer service was brilliant
Customer service was brilliant, Dhruvi and Serena helped with my new sim plan. It was all straightforward and simple.
3 July 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OJgP
Facebook: https://bit.ly/4y5UWOJ
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ginY7w
Facebook: https://bit.ly/3QZr06b
Vanish was really helpful and resolved…
Vanish was really helpful and resolved my issues quickly
3 July 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vpvRfq
Facebook: https://bit.ly/4wy671n
Serena the sales person was so helpful…
Serena the sales person was so helpful and professional, she sorted out my problem that no one could do for overv6 months.
A real credit to your company 👏 👌
27 June 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Serena at 02 made me feel welcome and…
Serena at 02 made me feel welcome and clarified any confusion in regards to swapping my number over from EE to 02 fantastic service and was attentive from the moment I walked into the store. Usually when I enter phone stores I get a very dismissive vibe but not here.
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena in store.
Serena and Nouman were very helpful in…
Serena and Nouman were very helpful in upgrading my phone and transferring my number across from my dads account to my own
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena and Nouman
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