Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
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every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
Vaish went above and beyond to help me with a technical issue that I was pulling my hair out with. Customer services on the phone instructed me to go into store as they could fix the issue. Despite th... See more
Company replied
Serena was helpful and sorted my problem swiftly
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.7
Excellent
60 reviews
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Excellent advise and checking of my O2…
Excellent advise and checking of my O2 account by Serena. Gave my peace of mind.
10 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi, thank you for taking the time to leave a review.
We're pleased to hear that Serena was able to help with all of your queries and make your experience a positive one.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44HbejX
Facebook: https://bit.ly/3Ts06Vq
The experience was wonderful
The experience was wonderful. My customer advisor Vaish has helped me solve my problems and she was very nice in helping my case. Thanks a lot to her.
10 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Davide, thank you for your lovely feedback. We're so pleased to hear that Vaish was able to help with your problems and provide great support throughout your case. 🙂
If you do need anything else please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gPgE3F
Facebook: https://bit.ly/4gx8mgE
My experience today was incredible
My experience today was incredible!
The team are so knowledgeable and truly kind.
Vaish was truly lovely, she helped with everything like a true professional. I felt so relaxed in the store.
8 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Elenor,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44WFJ5g
📘 Facebook: https://bit.ly/4bD07vZ
Dhruvi and Zahil were really helpful…
Dhruvi and Zahil were really helpful and very friendly great customer service all round.
5 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Scott,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R9Tz0R
📘 Facebook: https://bit.ly/3Rvsnd8
We were assisted very quickly
We were assisted very quickly, the agent was friendly & knowledgeable.
She understood our issue & resolved it
6 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Carolyn,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bzhRZ4
📘 Facebook: https://bit.ly/4wG0EFL
At Nottinghm
At Nottinghm, victoria mall centre. The employee Serena was amazing, she handled my complicated "moving number" from another company was full patience and support, she was kind and she was the best this company representing this particular branch
6 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi there,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44X0m1a
📘 Facebook: https://bit.ly/4vpKhfp
The person I spoke to was really…nice and informative
The person I spoke to was really helpful, and also made me aware of feature on my phone that wasn’t aware, great service all round.
6 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Patrick,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4ykrjJY
📘 Facebook: https://bit.ly/4pbaMUe
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44Lf6QK
Facebook: https://bit.ly/4p7sGXS
Customer service was brilliant
Customer service was brilliant, Dhruvi and Serena helped with my new sim plan. It was all straightforward and simple.
3 July 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OJgP
Facebook: https://bit.ly/4y5UWOJ
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ginY7w
Facebook: https://bit.ly/3QZr06b
Vanish was really helpful and resolved…
Vanish was really helpful and resolved my issues quickly
3 July 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vpvRfq
Facebook: https://bit.ly/4wy671n
Serena the sales person was so helpful…
Serena the sales person was so helpful and professional, she sorted out my problem that no one could do for overv6 months.
A real credit to your company 👏 👌
27 June 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Serena at 02 made me feel welcome and…
Serena at 02 made me feel welcome and clarified any confusion in regards to swapping my number over from EE to 02 fantastic service and was attentive from the moment I walked into the store. Usually when I enter phone stores I get a very dismissive vibe but not here.
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena in store.
Serena and Nouman were very helpful in…
Serena and Nouman were very helpful in upgrading my phone and transferring my number across from my dads account to my own
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena and Nouman
Saima at Nottingham Victoria centre was…
Saima at Nottingham Victoria centre was amazingly helpful. I cannot praise the service highly enough.
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Had a problem with O2 Priority app
Had a problem with O2 Priority app, and the payment of my plan. Was sorted
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received and that the issues with App were sorted.
Smooth and easy service from Kareem and…
Smooth and easy service from Kareem and Serena today. Thank you
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Great service
Very nice and helpful service a big thank you to Vaish & AJ
1 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for the review, it is great to hear about the service you have received
Reply from O2 - Nottingham
Thanks for the review, it is great to hear
The service and solution upon my issue…
The service and solution upon my issue is absolutely helpful
Thank you very much
30 June 2026
Unprompted review
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