Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
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every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... See more
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Serena was helpful and sorted my problem swiftly
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.8
Excellent
104 reviews
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Serena was very warm and friendly.
1 August 2026
Unprompted review
Reply from O2 - Nottingham
Hi and thank you for your review. We're pleased to hear that Serena provided a warm and friendly experience leaving a positive experience. We'll pass this on to make her day and thank you for sharing your experience with us.
Sinead was really good and very helpful…
Sinead was really good and very helpful throughout she was approachable and supportive, she sorted out the situation with my old o2 account quickly and efficiently
30 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Nicola, thank you for your review. We're pleased to hear that Sinead was supportive and able to resolve the issue with your old O2 account quickly and efficiently. Thanks for taking the time to share your experience with us.
She was great at her work and was able…
She was great at her work and was able to sort me out even though it was a difficult task. She was very humble, supportive, patient, and gave a very clear communication throughout the process.
Serena was very professional and I am glad to have met her for help.
30 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Chima,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Serena was able to help you, even with what sounds like a challenging issue. It's fantastic to know that she remained supportive, patient, and professional throughout, while providing clear communication every step of the way.
Providing understanding, knowledgeable, and customer-focused support is what we strive for, so it's especially rewarding to hear that Serena made such a positive impression and helped make the process easier for you.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her hard work and professionalism were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vVpcJV
📘 Facebook: https://bit.ly/3U5tGjO
Thank you for choosing O2.
I visited 02 shop at victoria centre…
I visited 02 shop at victoria centre Nottingham the staff was so helpful and professional specially Miss Serena.
29 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Valentina,
Thank you for taking the time to leave a review.
We're delighted to hear about your positive experience at the O2 store in Nottingham's Victoria Centre. It's great to know that the team was so helpful and professional, especially Serena, who made such a positive impression.
We'll be sure to pass your kind feedback on to Serena and the store management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing O2.
Recycling phone
The whole staff that served me on Monday 27th was very helpful and knowledgeable.
27 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Mrs Allen,
Thank you for taking the time to leave a review.
We're delighted to hear that the whole team who served you on Monday 27th were helpful and knowledgeable. Providing friendly, professional, and informed support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pLClnl
📘 Facebook: https://bit.ly/4pLCiYH
Thank you for choosing O2.
Serena was excellent
Serena was excellent. She sorted out our issue which we were experiencing for 6 weeks.
27 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Bridget,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to resolve an issue that had been ongoing for six weeks. We understand how frustrating it can be when a problem remains unresolved for an extended period, so it's wonderful to know that Serena was able to get everything sorted for you.
Providing knowledgeable, effective, and customer-focused support is what we strive for, and we're thrilled that Serena was able to make such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Rlmnns
📘 Facebook: https://bit.ly/4hBeULu
Thank you for choosing O2.
Serena and Dhruvi were great with help
27 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Sofia, thanks for leaving us a review.
We're really glad to hear that Serena and Dhruvi were such a great help to you. We'll make sure your kind words are passed on to them.
If you need anything further in the future, please dont hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bdfmf3
Facebook: https://bit.ly/4vWLdbs
Serena was very helpful and polite and…
Serena was very helpful and polite and put my mind at ease regarding my o2 account
24 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Susan, thank you for the review. We're pleased to hear that Serena was able to put your mind at ease regarding your O2 account giving a positive experience and thank you for taking the time to share your experience with us.
Reply from O2 - Nottingham
Thanks for your review Nefeli and we're happy to hear you received quick and friendly service from our team. Thanks for taking the time to share your feedback!
Two People whom I know for long time
Two People whom I know for long time , Muhammed and Saima must be Praised fir their Honesty, politeness and expertise . I commend them and I Congratulate the Company having people of this caliber.
18 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi George, thank you for taking the time to leave a lovely review.
We're really pleased to hear your kind words about Muhammad and Saima. We take great pride in having colleagues who are dedicated to providing exceptional service. We will be sure to share your feedback with both Muhammad and Saima.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yvF7Ba
Facebook: https://bit.ly/4gITg7P
She was really nice understanding help…
She was really nice understanding help me out really quick appreciate her time and help
18 July 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for your feedback Ishy. We're pleased to hear that you found the support of one of our agents helpful and that your issue was resolved quickly and appreciate you taking the time to share your experience with us.
Serena was very helpful in providing an…
Serena was very helpful in providing an E-Sim by post and helping when my account got locked.
18 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Chloe and thanks for taking the time to leave a review. Pleased that Serena was able to help send you a new eSIM and getting your account unlocked. We appreciate you taking the time to share your experience and thanks for choosing O2.
Soon I walked in store this morning
Soon I walked in store this morning, greeted by colleague with professionalism n diverted towards very helpful salesgirl who explained everything n provided enough understanding about product n monthly plan . Afterwards also helped by another colleague called, sevena who setups my phone apps due to my lack of my tech skills n those apps were very important for me . Weldone all colleagues who helped me to connect me with my rest of world within 1 hour n I was walking out of store with my new i 17 pro max . With more confidence n pride back into digital world . Thank u all . Keep it up .
Regards
17 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Surinder, thanks for taking the time to leave us a review.
We're glad to hear that the staff in store were able to help during your visit. It's great to know that their professionalism, knowledge, and support helped get everything sorted in a single visit.
If you do need anything further don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Tnf27h
Facebook: https://bit.ly/4gLefGZ
Reply from O2 - Nottingham
Hi Bernis, thank you for taking the time to share your review.
We're really glad to hear that Serena provided excellent service when you visited our store.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f9oCTP
Facebook: https://bit.ly/4yybv6o
Reply from O2 - Nottingham
Thanks for the review and pleased to hear that you found our team knowledgeable and friendly leaving a positive experience. Thanks for choosing O2.
Thank you very helpful 😀
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for the review Shaz. We're delighted to hear that you found our team helpful and that you had a positive experience with us.
What I thought was a big problem
Serena was very polite, very helpful and extremely knowledgeable
The problem I had (not of O2's making) was solved in minutes
Would recommend Nottingham O2 to anyone
Thank you Serena
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Patrick and thank you for your review. We're delighted to hear that Serena was able to resolve your issue so quickly. We'll be sure to pass on your kind feedback to Serena and thank you also for recommending our Nottingham O2 store.
Serena sorted my phone out swiftly and…
Serena sorted my phone out swiftly and well
16 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Brendan, thanks for taking the time to leave us a review.
We're really glad that Serena was able to help you get your phone sorted out swiftly, that's great to hear.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vJDiOI
Facebook: https://bit.ly/4gHH1IE
Vaish was brilliant
So patient and so kind, solved it in 10mins. I have never been happier coming here. Vaish deserves a raise for this. Brilliant young woman.
15 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Barbara, thanks for the positive review and we're delighted to hear that Vaish was able to resolve your issue so quickly. Delivering a great customer experience is what we strive for, so it's wonderful to know that your visit left such a positive impression.
If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TkWwfL
Facebook: https://bit.ly/4bHoatG
Serena was very helpful with my payment
14 July 2026
Unprompted review
Reply from O2 - Nottingham
Hi Edward and thank you for taking the time to leave us a review and we're pleased Serena was able to help sort out your payment. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T1qw0e
Facebook: https://bit.ly/4ffoT6B
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