NPS Law Reviews 

200
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally helpful, professional, and consistently knowledgeable throughout property transactions. Consumers also deeply appreciate the regular progress updates and clear, transparent communication channels, which significantly reduce anxiety and make the entire journey smooth. However, some people mentioned experiencing frustrating communication issues and unexpected delays that prolonged their transactions. A few reviewers also noted that getting timely responses to urgent queries was difficult, leading to unnecessary stress during important stages. Despite these drawbacks, the majority of clients remain very satisfied with the overall legal support provided.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

People report positive experiences with service, frequently highlighting efficient communication and... See more

Customer service

Customers felt high satisfaction with customer service, noting that reviewers frequently praised quick... See more

Response time

Users describe positive interactions with response time, noting that reviewers frequently praised quick... See more

User experience

Clients share positive opinions on user experience, highlighting professional and efficient service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the team in Middlesbrough. Megan Jones, Hannah Close and Libby Sanderson did an outstanding job under what was sometimes challenging circumstances. The stand out for thi... See more

Rated 5 out of 5 stars

Hera and Kamilla both worked very hard with my sale and were both very knowledgable and helpful! Every email was answered punctually and when a call was necessary they did not hesitate to get in tou... See more

Rated 5 out of 5 stars

Hannah, Libby and the team made the whole process smooth and stress-free. The weekly updates were useful and the Middlesbrough team were onhand for any queries, always polite and friendly. NPS Law han... See more

Rated 5 out of 5 stars

I dealt with with Amandeep and Harvey in the Middlesbrough office and was extremely happy with the service provided. My house sale completed quickly, without an issue and the online portal they used w... See more


Company details

  1. Legal Services

Written by the company

At the intersection of deep-rooted expertise and forward-thinking innovation, NPS Law emerges as a transformative force in property legal services. Founded by seasoned professionals with over 30 years of collective experience, we represent a deliberate departure from traditional legal practice. Our founding partners and solicitors bring a wealth of expertise cultivated through distinguished careers in leading regional law firms. This is not a startup built on theoretical promise, but a strategic reimagining of legal service delivery by professionals who intimately understand the industry’s intricate landscape. We reject the notion of law as a static, bureaucratic process. Instead, we view legal support as a dynamic, intelligent partnership.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

200 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(200)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyers

Junaid has updated us every step of the way via their website, which is so easy to navigate. We became so stress free and did near to nothing, everything was handled so quickly. Never thought we would have the keys to our first house in literally 5 weeks! Honestly will be recommend to everyone. Thank you for your incredible services.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid.

My wife, Zahra, is using the services of NPS Law for the conveyancing of her BTL purchase. This company is mostly unresponsive. They haven’t liaised with the seller’s solicitor or agent in weeks, nor do they reply to my wife’s emails in a timely manner. Avoid.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Outstanding Service
I had an excellent experience with NPS Law throughout my property purchase. The whole process was handled with professionalism, efficiency, and great attention to detail.
A special thank you to Aisha Misbah for her outstanding support. She was always responsive, patient, and kept me informed every step of the way. She explained everything clearly, answered all my questions promptly, and made what could have been a stressful process feel straightforward and hassle-free.
Her dedication, professionalism, and commitment to providing excellent customer service gave me complete confidence from start to finish. I truly appreciate all the hard work she put into ensuring my purchase was completed smoothly.
I would highly recommend NPS Law, and especially Aisha Misbah, to anyone looking for a reliable and professional conveyancing solicitor. Thank you again for all your support—I couldn't have asked for a better experience. A well-deserved 5 stars! ⭐⭐⭐⭐⭐

27 July 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED

I bought a flat earlier this year and my usual conveyancer was stacked with work... which turned out to be a real blessing because a friend recommended NPS who were fantastic. Charlotte handled my case and I can't recommend her highly enough - I now won't be using anyone else! Thanks again Charlotte and NPS :)

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient and Excellent Communication

I recently completed conveyancing and I couldn't be happier with the service I received from NPS Law LLP.

A huge thank you to Yousaf, for the outstanding support throughout the entire process. From start to finish, communication was excellent, kept me informed every step of the way, and made what could have been a stressful experience feel smooth and hassle-free. I especially appreciated that Yousuf was always available to answer questions and even kept me updated over weekends, which really showed his dedication and commitment.

Thank you all for your support, guidance, and everything you did to help, I've already recommended NPS Law LLP to friends and wouldn't hesitate to recommend them to anyone looking for a professional, reliable, and friendly conveyancing team.

15 July 2026
Unprompted review
Rated 4 out of 5 stars

I recently used NPS Law for buying my…

I recently used NPS Law for buying my new home. Started the process with Sadia and Vithu then which was taken over by Zara and Fatima which did left me with bit delay and stress but everything ended positively, my estate agent referred this team. Last but not least special mention to Kamila for regular follow ups.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Recently

Recently, I sold my mom's house,which was a very difficult time. Ellen and Carys kept me updated throughout the process and ensured the sale went through quickly and smoothly.

Thank you

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my experience

NPS were quick and responsive and I would recommend. Zara, Fatima and her team made my house purchase as simple and stress free as is possible with something like that and walked me through every step

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Zara and Fatima looked into my case very thoroughly, explained all points I wanted to understand. They were always with me till we completed the contract on time.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I was kept up to date and calm throughout the process.

I was kept up to date with the progress of a difficult conveyance as the opposing solicitor only work 3 days a week and then took and holiday in between all the interaction. Aima Khalid kept me informed by emails and phone calls and she had a reassuring voice and remained calm through out this difficult conveyancing.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

NPS law was great in assisting with me…

NPS law was great in assisting with me with providing a declaration of trust for my property. Lace Taylor was great from initial point of contact and passing the information over to Vickram Bhaker who was very informative and helped this process run smoothly. Would highly recommend.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Junaid – Efficient, Professional & Client-Focused

I have had the pleasure of working with Junaid at NPS Law on a number of property transactions, and as a mortgage broker, I can confidently say he is one of the most efficient and reliable solicitors I've worked with.

Junaid consistently provides an outstanding level of service. Communication is clear, prompt, and proactive, which makes a huge difference in keeping transactions moving smoothly. He keeps all parties updated throughout the process, responds quickly to enquiries, and always goes the extra mile to resolve issues before they become delays.

What really stands out is his commitment to client care. My clients regularly comment on how approachable, professional, and supportive he is from instruction through to completion. He takes the time to explain things clearly, manages expectations well, and ensures clients feel informed and looked after every step of the way.

In an industry where efficiency and responsiveness are essential, Junaid delivers time and time again. I would have no hesitation in recommending him and NPS Law to anyone looking for a solicitor who genuinely puts clients first while providing an exceptional level of service. I look forward to continuing to work with him on many future transactions.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid NPS Law

We were recommended NPS Law by the estate agents dealing with our house sale. The service we received from NPS Law was horrendous - if TrustPilot allowed a zero star rating, we would give them that.
When you instruct a Solicitor to look after your house sale and purchase of your new house, the least you expect is that the monetary aspects will be correct. NPS Law failed in this most fundamental task - we were sent numerous final bills which we had to query, ending up with them under-paying our previous mortgage went completion went through. This meant the following month we were charged for our old mortgage which hadn't been paid off (because NPS Law had the figures wrong and so didn't pay off the whole mortgage) and our new mortgage. In the end we had to contact the lenders and sort everything out ourselves.
We had weekly updates from one of the staff at NPS Law, but if we asked a question they couldn't give us an answer.
We were also told 2 days before the completion date some essential pieces of documentation were missing, after weeks of being told everything was in place.
After raising this with NPS Law after the houses had gone through, we are still waiting for a response to an email we sent over a month ago.

21 May 2026
Rated 5 out of 5 stars

NPC Law - Excellent service

Zhanna, Lindsay and the whole team here were absolutely brilliant and helped me through a very difficult and challenging period.

All the best to them and you’re in great hands should you wish to pursue your own

10 July 2026
Unprompted review

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