NPS Law Reviews 

200
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally helpful, professional, and consistently knowledgeable throughout property transactions. Consumers also deeply appreciate the regular progress updates and clear, transparent communication channels, which significantly reduce anxiety and make the entire journey smooth. However, some people mentioned experiencing frustrating communication issues and unexpected delays that prolonged their transactions. A few reviewers also noted that getting timely responses to urgent queries was difficult, leading to unnecessary stress during important stages. Despite these drawbacks, the majority of clients remain very satisfied with the overall legal support provided.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

People report positive experiences with service, frequently highlighting efficient communication and... See more

Customer service

Customers felt high satisfaction with customer service, noting that reviewers frequently praised quick... See more

Response time

Users describe positive interactions with response time, noting that reviewers frequently praised quick... See more

User experience

Clients share positive opinions on user experience, highlighting professional and efficient service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the team in Middlesbrough. Megan Jones, Hannah Close and Libby Sanderson did an outstanding job under what was sometimes challenging circumstances. The stand out for thi... See more

Rated 5 out of 5 stars

Hera and Kamilla both worked very hard with my sale and were both very knowledgable and helpful! Every email was answered punctually and when a call was necessary they did not hesitate to get in tou... See more

Rated 5 out of 5 stars

Hannah, Libby and the team made the whole process smooth and stress-free. The weekly updates were useful and the Middlesbrough team were onhand for any queries, always polite and friendly. NPS Law han... See more

Rated 5 out of 5 stars

I dealt with with Amandeep and Harvey in the Middlesbrough office and was extremely happy with the service provided. My house sale completed quickly, without an issue and the online portal they used w... See more


Company details

  1. Legal Services

Written by the company

At the intersection of deep-rooted expertise and forward-thinking innovation, NPS Law emerges as a transformative force in property legal services. Founded by seasoned professionals with over 30 years of collective experience, we represent a deliberate departure from traditional legal practice. Our founding partners and solicitors bring a wealth of expertise cultivated through distinguished careers in leading regional law firms. This is not a startup built on theoretical promise, but a strategic reimagining of legal service delivery by professionals who intimately understand the industry’s intricate landscape. We reject the notion of law as a static, bureaucratic process. Instead, we view legal support as a dynamic, intelligent partnership.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(200)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Conveyancing Service and Support

I highly recommend NPS Law for their exceptional conveyancing service throughout our house purchase. A special thank you to Aisha Misbah our solicitor. Her dedication, attention to detail, and commitment were particularly evident in managing the time-sensitive nature of the auction purchase, ensuring a smooth and successful completion despite the challenges involved. We are extremely grateful for the support received.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I had a wonderful experience with NPS Law, who handled my property conveyancing. The team at the Middlesbrough office—Hamzah, Junaid, Hannah, and Harvey—were professional, approachable, and a pleasure to deal with throughout the process.

Their communication was excellent, they kept me informed at every stage, and their timekeeping was outstanding. Everything was handled efficiently and with great attention to detail, making what can often be a stressful process feel straightforward and hassle-free.

I highly recommend NPS Law to anyone looking for reliable and professional conveyancing services. Thank you to the whole team for your excellent work!

22 June 2026
Unprompted review
Rated 1 out of 5 stars

The worst experience I have ever had…

The worst experience I have ever had when I dealt with them for house part-exchange completed in December 2025, very slow reply from the solicitor & her assistant, hardly managed to exchange the contrast at the very last minute. I had to email & call tens of times to get a reply if I am lucky. Despite exchange of contracts, there are still outstanding documents for which I have been waiting for more than 4 months, no reply to my repeat emails, the only reply I got was more than 3 weeks ago after I called the office to raise a complaint. Still waiting for those documents.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great communication, Brilliant service

Great communication, Brilliant service with NPS Law , A massive thank you to Zara, Lorena and their team for their incredible patience through the process. They made it look and feel easy. Our home purchase was smooth. I will definitely recommend NPS Law.

29 June 2026
Rated 5 out of 5 stars

Impressive work 👍

I would like to give a big thanks to Hannah and Junaid for helping us in selling our property. They worked very fast, monitored our case well and kept us informed of any updates. They have been professional, supportive and friendly over the phone which put us at ease.
I would recommend NPS Law to anyone buying/selling their properties, you will not be disappointed.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had an excellent experience selling my house using NPS law. Every step went smoothly. They were professional efficient and kept me informed throughout the entire process. Special thanks to Junaid and Hannah, for their support and guidance.

3 July 2026
Unprompted review
Rated 4 out of 5 stars

We would like to thank Shannon and…

We would like to thank Shannon and Lindsay for all their efforts in handling our case. Though there was a delay initially, Shannon and Lindsay took over the case and swiftly worked towards the completion.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work by our solicitor Hera…

Excellent work by our solicitor Hera Rizvi. Was able to get us involved in every step of the process for our remortgaging. Hera communicated timely and there no unnecessary up and downs. I hope to use NPS Law again and hopefully Hera Rizvi will be my solicitor.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Massive credit to Hamza

From start to finish he was amazing. Kept me informed, constantly chasing, dealing with enquiries promptly. We only spoke towards the end on the phone. I was so shocked at how quick the e-mail responses were. Hamza was replying to e-mails and dealing with enquiries a lot quicker then most companies do via phone nowadays.

Hamza worked tirelessly to complete as quick as possible. A date was set and was completed on that day. The whole process was wrapped up in just under 6 weeks. I know full well had it not been for the slow responses from the sellers solicitors this would’ve been done a lot quicker.

I would highly recommend. We dealt with everything remotely. The communication was second to none. I would highly recommend this company and Hamza himself. What a great credit to the company.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

cannot recommend Laurie Wilson highly…

cannot recommend Laurie Wilson highly enough. From start to finish, Laurie has been absolutely fantastic. She was incredibly efficient, proactive, and kept everything moving smoothly throughout the entire house purchase.

Her communication was exceptional—I was always kept informed, and every query I had was answered promptly and clearly. Laurie is professional, knowledgeable, approachable, and genuinely cares about her clients. She made what could have been a very stressful process feel straightforward and manageable.

Thanks to Laurie’s hard work, dedication, and attention to detail, my purchase completed without any issues. It has been a pleasure working with her, and I wouldn’t hesitate to recommend her to anyone looking for a first-class conveyancer. Thank you, Laurie, for your outstanding service!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, Hamza and his team are brilliant to deal with, would definitely recommend.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Hannah was top class. For somebody so young her knowledge was outstanding and she was always willing to answer questions. She was an absolute credit to this company.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed and would use again

Very impressed and would use again! Hannah was fantastic, great communication, very helpful when we needed help with forms, quick you chase up for us and genuinely made the experience much less stressful, can’t thank you enough

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I am delighted to give a full 5‑star…

I am delighted to give a full 5‑star recommendation and thank the whole team, especially Ahrika Ghalib, Lorena Drapac and Kamilla Baratova, who guided and supported me through every single step of my Right‑to‑Buy purchase. They were the main people handling my case from start to finish, and their work was outstanding throughout.

I had many questions, shared a lot of details, and often needed things explained or checked again Ahrika Ghalib,Lorena and Kamilla were always patient, clear, and very quick to reply. They broke down all fees, the completion statement, mortgage details, and every document requirement in simple terms so I understood exactly what was happening. Whether it was about the occupier consent letter, bank evidence, or final authority forms, they explained the purpose and process fully, with no confusion or delays.

They worked carefully alongside the lender and council, kept everything on schedule, and made sure completion went perfectly on the agreed date. I felt completely safe and well‑looked‑after because they were always there to help.

If you are doing a Right‑to‑Buy purchase or need solicitors who listen, explain everything properly, and treat you with respect — I strongly recommend this firm, and especially Ahrika Ghalib,Lorena and Kamilla for their excellent, thorough and friendly service. Thank you both so much for all your hard work!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you :)

Thank you Safa, Lindsay and Shannon. Fantastic service. Thank you for the support, guidance and everything you have done with helping me move homes. Have recommended you already to friends. Service and communication was excellent. A very happy customer.
Thank you :)

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently used NPS for the purchase of…

I recently used NPS for the purchase of my house at auction, and I cannot recommend Hera Rizvi highly enough. From start to finish, she was exceptional.

Hera answered every query quickly and efficiently, always took my calls, and was incredibly approachable throughout the process. What impressed me most was the constant communication and regular updates. I never once had to wonder how the purchase was progressing because Hera kept me informed every step of the way.

Buying a property at auction can be stressful, but Hera made the whole process feel smooth and well managed. Her professionalism, responsiveness, and attention to detail were outstanding.

I wouldn’t hesitate to use NPS again in the future, and I would specifically request Hera. Thank you for providing such excellent service.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

5-Star Conveyancing Service

I recently used NPS Law⁠ for my property purchase and was extremely impressed with the service I received. The entire process was handled quickly, efficiently, and with a high level of professionalism from start to finish. Communication was always clear, and I was kept informed at every stage of the transaction.

A special thank you to Hera Rizvi for her outstanding support. Hera was responsive, knowledgeable, and proactive throughout the process, making what can often be a stressful experience feel smooth and straightforward. Her attention to detail and commitment to excellent client service were greatly appreciated.

I would highly recommend NPS Law to anyone looking for a reliable and professional conveyancing team. Thank you again, Hera, for making my purchase such a positive experience

19 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look